West Coast College
Banawan, Pio Duran Albay
TEAM PASUYO
BONGALOSA, JEAN ANDREI O.
BRACINO, JHONREY A.
III – F
INTRODUCTION
In the dynamic landscape of today’s globalized economy, the delivery service sector plays a
pivotal role in connecting businesses with consumers. As e-commerce continues to soar and
consumer expectations for fast, reliable, and cost-effective deliveries escalate, the study of
delivery services becomes increasingly vital. A pioneering logistics firm dedicated to
revolutionizing the industry through cutting-edge technology, innovative solutions, and a
commitment to superior customer service. With a vision to transform the way businesses
approach transportation and supply chain management, TEAM PASUYO will stand as a
beacon of efficiency and reliability in an ever-evolving market all though out the vicinity of
Pioduran, Albay. This firm will give rise to the importance of the delivery services that will
connect businesses and consumers quickly and efficiently.
Demand is always followed by supply. This has been proven towards the necessities brought
by the pandemic. In their recent article featuring the urgency of the new normal delivery
courier services, various establishments have vied for their own edge in a fast-rising
business sector in the Philippines. Establishments such as J&T Express offer a cunning edge
in fast yet reliable deliveries, with a 24/7 customer service, and an all-year round operation.
Not only that, but they also market their service with a real-time tracking system with prices
that are inexpensive yet do not forsake the quality of the service being offered. While
Fastrack Courier offers the same amenities, they are mostly known for their efficient
logistics solutions that landed their title as the most trusted in Metro Manila. However, it
does not offer the same wide range of vicinity compared to Ninja Van Philippines, as they
cater their own edge of delivering parcels to wherever in the Philippines. Ninja Van has also
gained consumers’ trust with their flexible parcel pick-ups and cash-on delivery options
(2020, Dones and Young, Same-day delivery services). As given by Dones & Young, these
play a vital role in the continuous flow for goods all throughout the Philippine economy .
Nonetheless, due to its recently developed popularity in the business sector, satisfaction
rates are not widely compared for consumers and further studies are yet to observe their
sustainability. Some of the on-demand delivery services were Lalamove (which provides on-
demand or same-day pickup and delivery services straight to the recipient through app-
based transactions), GrabExpress (parcels being delivered from one place to another with
full transparency made possible through their business-developed application), and Angkas
Padala (high-demanded roadside delivery service wherein a sender or recipient meets the
biker in a respective place to deliver or receive a certain package through the use of their
Angkas App). However, despite the convenience and efficiency in these fast-growing
industries, no studies were further made on how sustainable or how satisfactory their
services are met by consumer demands. (2020, Mark Sison, Limitations)
In connection with the statements above, this study endeavors to unravel the intricate
dynamics of delivery services, shedding light on the challenges and opportunities within the
last mile, while concurrently exploring innovative strategies to enhance overall logistics
efficiency and customer satisfaction. Just like how everyone got attached to delivery and
transportation services like Grab, Lalamove, Angkas, Joyride, J&T and many other on-
demand delivery platforms, our firm, TEAM PASUYO aims to be one of the most patronized
systematic delivery services providers all around the premises of Pioduran, Albay that can
accommodate: parcel delivery, food delivery, product errands, and for hire transportations
but not limited to these services offered.
Driven by a passion for seamless logistics and a relentless pursuit of excellence, our
company TEAM PASUYO has been built upon a foundation of expertise, reliability, and a
forward-thinking approach to meet the diverse and complex needs of businesses in a rapidly
changing global landscape. With a focus on advanced logistics solutions and a customer-
centric ethos, we aim to set new standards in the industry by offering tailored services that
optimize processes and drive success for our clients.
ABSTRACT
This research aims to assess the different criteria on using the chosen same day delivery couriers
namely TEAM PASUYO which is a logistics firm providing end-to-end solutions to optimize
supply chain operations. With a focus on efficiency, technology, and customer satisfaction,
we aim to revolutionize the logistics industry. The essence of TEAM PASUYO, a
groundbreaking logistics firm set to transform last-mile delivery in Pioduran, Albay. Through
a strategic analysis of industry trends and established providers, the firm adopts a
comprehensive approach, encompassing competitive pricing, skilled personnel investment,
and technological integration. The study explores sustainable logistics models for startups,
shedding light on market dynamics and advocating collaboration to meet the distinctive
needs of Pioduran, Albay, in the evolving landscape of local logistics.
OBJECTIVES AND GOALS
Our primary objectives include enhancing operational efficiency, reducing costs, and
providing exceptional customer service. Our goal is to become the go-to logistics partner for
businesses seeking reliability and innovation in supply chain management.
BUSINESS INFORMATION
TEAM PASUYO aims to be a one-stop solution for all your logistical requirements, ensuring
reliability, flexibility, and cost-effectiveness in every aspect of the supply chain. Our
commitment to innovation and excellence drives us to continuously evolve and deliver
unparalleled service to our clients.
We maintain a modern fleet equipped with the latest technology to ensure safe, efficient,
and on time deliveries. Our services encompass various modes of transport, catering to
diverse cargo needs. Leveraging technology and industry best pactices, we streamline
supply chain operations, maximizing efficiency and minimizing operational costs for our
clients. We understand that every business has unique logistical needs. Thus, we specialize
in providing tailored solutions designed to meet the specific requirements of our clients,
whether it is a small-scale operation or a large-scale distribution network. Our team
comprises seasoned professionals with extensive knowledge across various industries. This
expertise allows us to understand the nuances of different sectors and cater to their specific
logistical demands effectively. The TEAM PASUYO aims to be a one-stop solution for all your
logistical requirements, ensuring reliability, flexibility, and cost-effectiveness in every aspect
of the supply chain, our commitment to innovation and excellence drives us to continuously
evolve and deliver unparalleled service to our customers.
PROCESS STRATEGIES
We, TEAM PASUYO, pride ourselves on our straightforward yet efficient approach to
logistics, ensuring smooth operations and timely deliveries for our clients. Our process
strategies are simple yet effective provided by a step-by-step process for our customers. By
keeping our strategies simple and effective, we ensure that our clients receive reliable,
hassle-free logistics solutions that meet their unique demands while maintaining a high
standard of service quality.
STEP 1: (Customer)
The customer may log in to our:
provided website - pasuyo.online;
contact us at a given number on our flyers;
message us on our Facebook page - Team Pasuyo
Here, they can choose the location of the errand they want us to do
STEP 2: (Customer)
They can order or give us instructions.
STEP 3: (Customer)
They should provide their legitimate contact details.
STEP 4: (Admin)
The admin will verify their order and contact details and if there are no issues, then the admin can
approve or decline the order.
STEP 5: (Admin)
The admin has the authority to choose the Pasuyo Rider accordingly.
STEP 6: (Admin)
The admin was notified that the allocation of the rider was successful.
STEP 7: (Rider)
The rider will sign in in the Pasuyo application.
STEP 8: (Rider)
The rider will verify the orders/instructions and will decide whether to accept or to decline it. If
declining happened, the admin of the system will pass the order to another rider.
STEP 9: (Rider)
If the rider has accepted and completed the delivery, he should notify the admin by clicking the
If the rider has accepted and completed the delivery, he should notify the admin by clicking the
completed button in the app.
TARGET MARKET
Our target market includes students from different schools from high schools to colleges,
employees of different establishments, and people who lack of time and need to run
errands, but also not limited to e-commerce businesses, manufacturers, retailers, and
distributors looking for reliable and cost-effective delivery services. The TEAM PASUYO will
be rendering their services within the vicinity of/around Pioduran, Albay, Philippines.
PRICE, LABOR, AND MAINTENANCE COSTS
Our pricing structure is competitive, based on the specific services required. Labor costs are
reflective of skilled professionals dedicated to ensuring top-notch service quality.
Maintenance costs are factored into our budget to maintain our fleet and facilities at
optimum operational capacity.
Price Cost
Distance Weight Price
2.5 km Less than 1kg ₱20.00
1kg – 5kg ₱30.00
5kg – 10kg ₱40.00
10kg – 20kg ₱60.00
*If the distance exceeds in 2.5 kilometer, 5 pesos/kilometer will be charged.
Labor Cost
Our labor expense, starting at 350 pesos are reflective of our skilled and dedicated
workforce. We invest in our personnel, providing continuous training and support to ensure
a proficient team that delivers high-quality service. There will be an additional ₱100.00 gas
allowance per day. 50 pesos of that labor expense is going to the monthly insurance for the
safety of the rider.
The TEAM PASUYO allocated an initial capital of 50,000 pesos for creating a system for our
firm to secure that our logistics business is systematic, fast and reliable in integrating a high-
end quality service.
Maintenance Cost
We allocate a significant portion of our budget to regularly maintain the technological
upgrades to ensure operational excellence and reliability in our services.
Equipment Price
System maintenance ₱ 1,500.00
Thermal bag ₱1,200.00
Uniform ₱1,000.00
Prepaid expense ₱1,800.00
Rent expense ₱5,000.00
Computer maintenance ₱2,000.00
Furniture and fixtures ₱3,000.00
SWOT ANALYSIS
STRENGTHS WEAKNESSES
Robust technology Reliance on external factors
integration, skilled workforce, (such as fuel prices),
strategic partnerships. potential market
fluctuations.
OPPORTUNITIES THREATS
Emerging markets, potential Competition, Economic
for technological uncertainties.
advancements.
RECOMMENDATIONS
We recommend a collaborative approach to understand your unique logistical needs, aiming
to offer tailored solutions that align with your business objectives. This proposal outlines the
essence of TEAM PASUYO and the commitment we bring to revolutionizing your logistics
needs. We look forward to the possibility of collaborating and catering to your business
requirements. TEAM PASUYO further enhances its competitive edge by implementing real-
time tracking for deliveries, ensuring transparency and customer satisfaction. Additionally,
exploring partnerships with local businesses and educational institutions could expand the
customer base, fostering trust and loyalty within the community. Regularly revisiting and
adapting the pricing structure based on market dynamics will contribute to sustained
competitiveness. Lastly, prioritizing eco-friendly practices in logistics operations could
position TEAM PASUYO as a socially responsible and environmentally conscious choice,
appealing to a broader audience.
SMART ANALYSIS
S
Specific
- Increase Client Satisfaction (Specifically measured by Net Promoter
Score – NPS) by 20% within the Next Year.
- Reduce Transportation Costs (Specifically measured in fuel expenses)
by 15% through Route Optimization within Six Months.
M
Measurable
- Client Satisfaction will be measured using the NPS, with a baseline
established at the project’s commencement and regular intervals measured
thereafter.
- Transportation cost reduction will be quantified by calculating fuel expenses,
with a defined baseline and consistent monitoring of expenditure.
A
Achievable
- We’ll leverage technological solutions and customer engagement
strategies to incrementally enhance NPS, ensuring a 20% increase is
feasible.
- Route optimization tools and fleet management strategies will be
employed to reach a 15% reduction in fuel expenses within the set timeline.
R
Relevant
- Increasing client satisfaction aligns with our commitment to providing
excellent customer service, a core element of our business philosophy.
- Reducing transportation costs is directly relevant to our aim of
improving operational efficiency while minimizing overheads.
T
Time-bound
- The 20% increase in NPS will be pursued within a one-year timeframe,
starting from the project’s initiation.
- The 15% reduction in transportation costs will be achieved within six
months, allowing for timely assessment and adjustments if needed.
