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INTRODUCTION
Congratulations on purchasing a UPS Sentinel Power Green product and welcome to Riello UPS! To use the support
service offered by Riello UPS, visit the site www.riello-ups.com

The company is highly specialised in the development and production of uninterruptible power supplies (UPSs).
The UPSs in this series are high-quality products, carefully designed and manufactured in order to ensure the highest
levels of performance.

This device can be installed by anyone on the condition that he/she has READ THE USER AND SAFETY MANUAL
CAREFULLY.

The UPS and the Battery Box internally generate DANGEROUS electrical voltages. All maintenance operations
must be carried out SOLELY by qualified operators.

This manual contains detailed instructions for using and installing the UPS and the Battery box.
For information on how to use and maximise the performance of your device, please retain this manual and read
it carefully before operating the device.

ENVIRONMENTAL PROTECTION
In the development of its products, the company devotes abundant resources to analysing the environmental aspects.
All our products pursue the objectives defined in the environmental management system developed by the company in
compliance with applicable standards.

No hazardous materials such as CFCs, HCFCs or asbestos are used in this product.

When evaluating packaging, the choice of material has been made favouring recyclable materials.
For correct disposal, please separate and identify the type of material of which the packaging is made in the table below.
Dispose of all material in compliance with applicable standards in the country in which the product is used.

DESCRIPTION MATERIAL
Box Cardboard
Packaging corner Expanded polystyrene
Protective bag Polythene
Accessories bag Polythene
Pallet Wood + expanded polystyrene
Slide Wood

DISPOSING OF THE PRODUCT

The UPS and the Battery Box contain electronic cards and batteries which are considered TOXIC and HAZARDOUS
waste. When the product reaches the end of its operating life, dispose of it in accordance with applicable local legislation.
Disposing of the product correctly contributes to respecting the environment and personal health.

© The reproduction of any part of this manual, in whole or in part, is forbidden without the prior consent of the manufacturer.
In order to make improvements, the manufacturer reserves the right to modify the product described at any moment and without
notice.
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CONTENTS

PRESENTATION 5
UPS VIEWS 6
FRONT VIEW (ALL MODELS) 6
REAR VIEW (SPM 6) 7
REAR VIEW (SPH 8 - 10 - 10 ER) 8
REAR VIEW (SPH 15 - 20 - 20 ER) 9

DISPLAY PANEL VIEW 10

BATTERY BOX (OPTIONAL) 11
REAR VIEW 11

INSTALLATION 12
REMOVING THE UPS OR THE BATTERY BOX FROM THE PALLET 12
INITIAL CONTENT CHECK 13
INSTALLATION ENVIRONMENT 14
BATTERY BOX INSTALLATION 14
VERSIONS SPM 6, SPH 8 -10 - 10 ER 14
VERSIONS SPH 15 - 20 - 20 ER 15
SETTING THE NOMINAL BATTERY CAPACITY 16

CONNECTIONS 17
SINGLE-PHASE VERSION 18

COMBINED VERSION 19
SINGLE-PHASE CONNECTION 19
THREE-PHASE CONNECTION 20

REMOTE CONTROL TERMINAL BLOCK 21

REMOTE BYPASS FOR MAINTENANCE 21
R.E.P.O. 22

USE 23
CONNECTIONS AND SWITCHING ON FOR THE FIRST TIME 23
SWITCHING ON FROM THE MAINS 23
SWITCHING ON FROM THE BATTERY 23
SWITCHING OFF THE UPS 23

DISPLAY PANEL MESSAGES 24

UPS STATUS MESSAGES 24
MEASUREMENT DISPLAY AREA 25
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CONFIGURING THE OPERATING MODE 27

POSSIBLE SETTINGS 27
ADDITIONAL FUNCTIONS 27

SOFTWARE 29
MONITORING AND CONTROL SOFTWARE 29
CONFIGURATION SOFTWARE 29

UPS CONFIGURATION 30
COMMUNICATION PORTS 32
RS232 CONNECTOR 32
COMMUNICATION SLOT 32

TROUBLESHOOTING 33
ALARM CODES 35
FAULT 35
LOCK 37

TECHNICAL DATA 38

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PRESENTATION

SENTINEL POWER GREEN uses ON-LINE double conversion technology, resulting in the highest levels of reliability
and maximum protection for critical loads such as servers, IT applications and Voice/Data.

Only for versions SPM 6, SPH 8 - 10 and 10 ER, it is possible to use one or more autonomy expansion units known as
BATTERY BOXES (optional accessories) with the same dimensions and aesthetic line as the UPS alongside it.

The ER model UPSs fitted with upgraded battery chargers are the solution for Business Continuity applications which
require long battery-powered operating times. For these versions, the batteries are housed in separate cabinets which
are designed to contain large, high-capacity batteries.
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UPS VIEWS
FRONT VIEW (ALL MODELS)

Display

Multipurpose buttons

Wheels (front wheels swivel and can be locked, fixed rear wheels)

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REAR VIEW (SPM 6)

With backpack Without backpack

USB communication port Input switch

RS232 communication port and contacts Manual bypass for maintenance

Intelligent Slot Output switch

Cooling fans Terminals cover backpack

Parallel port (optional) Tie wrap hold-down

Battery expansion connector Earthing screws

Terminals for I/O cable connection (refer to related

Energy Share socket
section)

Energy Share Fuse

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REAR VIEW (SPH 8 - 10 - 10 ER)

With backpack Without backpack

USB communication port Input switch

RS232 communication port and contacts Manual bypass for maintenance

Intelligent Slot Output switch

Cooling fans Terminals cover backpack

Parallel port (optional) Tie wrap hold-down

Battery expansion connector Earthing screws

Terminals for I/O cable connection (refer to related

Energy Share socket
section)

Energy Share Fuse

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REAR VIEW (SPH 15 - 20 - 20 ER)

With backpack Without backpack

RS232 communication port and contacts Manual bypass for maintenance

USB communication port Output switch

Intelligent Slot Battery expansion fuses

Parallel port (optional) Terminals cover backpack

Cooling fans Tie wrap hold-down

Battery expansion terminals (refer to related

Energy Share socket
section)

Energy Share Fuse Earthing screws

Terminals for I/O cable connection (refer to related

Input switch
section)

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DISPLAY PANEL VIEW

“SEL” button (Select) Battery charge indicator

“ON” button Load level indicator

“STAND-BY” button Configuration area

Regulation operation Maintenance request

Mains operation Timer

Battery operation Measurement display area

Load powered by bypass Stand-by / alarm

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BATTERY BOX (OPTIONAL)

The BATTERY BOX is an optional accessory dedicated to this range of UPSs (same dimensions and aesthetic line).
The BATTERY BOX contains batteries which allow the operating time of the uninterruptible power supplies to be
increased during extended blackouts. The number of batteries contained can vary according to the type of UPS for which
the BATTERY BOX is intended. It is therefore necessary to take great care to ensure that the battery voltage of the
BATTERY BOX is the same as the voltage permitted by the UPS.
It is possible to connect further BATTERY BOXES in order to create a chain, suitable for achieving any autonomy time
without mains power.

REAR VIEW

Battery expansion connector

Screw for earth connection

Wheels (front wheels swivel and can be locked, fixed rear wheels)

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INSTALLATION

REMOVING THE UPS OR THE BATTERY BOX FROM THE PALLET

 Cut the straps and carefully remove the

cardboard box by sliding it upwards.

 Remove the accessory box, the wooden

slide and the top polystyrene foam corner
pieces.

 Remove the bottom polystyrene corner

pieces by rotating them as shown in the
figure.

 Open the protective bag and pull it all the

way down.

 Put the previously removed slide on the

back part of the pallet (see figure). Make
sure that the slide rests firmly against the
pallet so it remains in place during unloading
operations. Push the UPS from the front and
exercise extreme caution when sliding it off
the pallet.

NOTE: All parts of the packaging should be kept for future use.

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INITIAL CONTENT CHECK

After opening the packaging, it is first necessary to check the contents.
The package must contain:

UPS USB cable RS232 cable

Slide User manual + Safety manual

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INSTALLATION ENVIRONMENT
The UPS and the Battery Box must be installed in ventilated, clean environments which are sheltered from bad weather.
The relative humidity in the environment must not exceed the maximum values shown in the Technical Data table.
The ambient temperature, whilst the UPS is in operation must remain between 0 and 40°C, and the UPS must not be
positioned in places which are exposed to direct sunlight or to hot air.

The recommended operating temperature for the UPS and the batteries is between 20 and 25°C. The actual
operating life of the batteries is 5 years on average with an operating temperature of 20°C. If the operating
temperature reaches 30°C, the operating life is halved.

BATTERY BOX INSTALLATION

CAUTION:
CHECK THAT THE BATTERY BOX VOLTAGE IS THE SAME AS THE VOLTAGE PERMITTED BY THE
UPS.
CHECK THE RATING ON THE BACK OF THE DEVICE.

VERSIONS SPM 6, SPH 8 -10 - 10 ER

It is possible to connect more than one Battery Box in order to achieve any level of autonomy without mains power.
Connect any Battery Boxes in a cascade as shown in the figure below:

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VERSIONS SPH 15 - 20 - 20 ER

The terminals to use for connecting the external batteries are located in
the backpack. Unscrew the two screws used to secure the lower part of
the backpack located on the sides (one on each side, see figure).

Lift the back-pack off (see figure to the side).

1. CONNECTION: Use 3 cables with 25 mm section (+, N and -)

2

2. Connect the wires to the relative terminals, following exactly the instructions given below:

a- Make sure that the isolator of the external battery box is open.
b- Connect the positive branch wire to terminal 11.
c- Connect the neutral wire to terminal 12.
d- Connect the negative branch wire to terminal 13.

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SETTING THE NOMINAL BATTERY CAPACITY

Before installing one or more Battery Boxes, configure the UPS to update the rated capacity value (total Ah of batteries in
the UPS + external batteries). Use the dedicated UPSTools configuration software, available free of charge at
www.riello-ups.com, to perform this operation. The battery box must be installed while the UPS is switched off and
disconnected from the main.

CAUTION:
The connection cables cannot be extended by the user (only for versions SPM 6, SPH 8 - 10 - 10 ER).
After connecting the UPS to its Battery Boxes, insert the fuses and turn the Battery Box battery switches to
the ON position (only for versions SPH 15 - 20 - 20 ER).
It is not possible to connect more than one UPS to a single battery box, or to several Battery Boxes
connected in a series.

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CONNECTIONS
INSTALLATION MUST ONLY BE PERFORMED BY QUALIFIED PERSONNEL.

THE FIRST CONNECTION TO PERFORM IS THAT OF THE PROTECTIVE CONDUCTOR (EARTH CABLE), WHICH
MUST BE CONNECTED TO THE SCREW MARKED
THE UPS MUST NEVER BE MADE OPERATE WITHOUT A CONNECTION TO THE EARTHING SYSTEM.

Warning: providing it complies with the neutral (N) and phase (F) indications for plugs and sockets, the UPS, when
inserted in an installation, does not alter the existing neutral arrangements. The resistance on the neutral connection
must be less than 0.1 ohm.
A differential switch upstream will also be triggered for a fault occurring downstream of the UPS. In calculating reactivity
of this switch, account must be taken of the leakage current of the UPS (approx. 2 mA) plus that of the load which come
together on the UPS’s earth conductor.

UPS input Differential switch

Single-phase Type B or Type A

Three-phase Type B

The neutral arrangements are altered only if there is also an isolating transformer or when the UPS operates with a
neutral that is disconnected upstream.
In any case avoid connecting the output neutral with the input neutral or to the earth as this could damage the
UPS.

To make the mains power and load connections, follow the instructions below:
1. Install a magneto-thermal switch (63A for versions SPM 6, SPH 8 - 10 - 10 ER; 125A for versions SPH 15 - 20 - 20
ER) with intervention curve B or C upstream of the machine (4 poles for three-phase versions, 2 poles for single-
phase versions).

2. The connection terminals to use for the input and output lines are
located in the backpack. Unscrew the two screws used to secure
the lower part of the backpack located on the sides (one on each
side, see figure).

3. Lift the back-pack off (see figure to the side).

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SINGLE-PHASE VERSION

4. (SINGLE-PHASE CONNECTION SPM 6): use 3 cables with cross-section 6 mm (EARTH, N and L) for the
2
2
input, and 3 cables with cross-section 6 mm for the output (EARTH, N and L).

5. Connect the wires to the relative terminals, following exactly the instructions given below:
Input line
a - Make sure that the magneto-thermal switch upstream is open.
b - Connect the earth wire to screw A.
c - Connect the neutral wire to terminal 2.
d - Connect the live wire to terminal 1.
Output line
a - Connect the earth wire to screw B.
b - Connect the neutral wire to terminal 3.
c - Connect the live wire to terminal 4.
Remote By-pass
a - Make sure that a jumper is connected between terminals 5 and 6, needed for proper operation of the UPS.
R.E.P.O.
a - Make sure that a jumper is connected between terminals 7 and 8, needed for proper operation of the UPS.

6. Tighten the terminals well, close the back-pack and secure it with the screws taken out earlier.

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COMBINED VERSION
SINGLE-PHASE CONNECTION

4. (SINGLE-PHASE CONNECTION SPH 8 - 10 - 10 ER): use 3 cables of cross-section 10 mm (EARTH, N and L)

2
2
for the input, and 3 cables of cross-section 10 mm for the output(EARTH, N and L).
2
(SINGLE-PHASE CONNECTION SPH 15): use 3 cables of cross-section 16 mm (EARTH, N and L) for the
2
input, and 3 cables of cross-section 16 mm for the output(EARTH, N and L).
2
(SINGLE-PHASE CONNECTION SPH 20 - 20 ER): use 3 cables of cross-section 25 mm (EARTH, N and L) for
2
the input, and 3 cables of cross-section 25 mm for the output(EARTH, N and L).

5. Short-circuit the input terminals (1, 2 and 3) with the jumper provided in the accessories kit. Connect the wires to the
respective terminals, following exactly the instructions below:
Input line
a - Ensure that the upstream magneto-thermal switch is open.
b - Connect the earth wire to screw A.
c - Connect the neutral wire to terminal 4.
d - Connect the live wire to terminal 1.
Output line
a - Connect the earth wire to screw B.
b - Connect the neutral wire to terminal 5.
c - Connect the live wire to terminal 6.
Remote By-pass
a - Ensure that a jumper is connected on terminals 7 and 8, this is necessary for correct operation of the UPS.
R.E.P.O.
a - Ensure that a jumper is connected on terminals 9 and 10, this is necessary for correct operation of the UPS.

JUMPER

6. Tighten the terminals well, close the back-pack and secure it with the screws taken out earlier.

7. Configure the single-phase configuration using the configuration software (see paragraph Configuration software).

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THREE-PHASE CONNECTION
1. (THREE-PHASE CONNECTION SPH 8 - 10 - 10 ER): Use 2 cables of cross-section 4 mm (L2 and L3) and 3
2
2
with cross-section 10 mm (EARTH, N, L1) for the input (N.B.: L1 and N are of greater cross-section because
in bypass operation they have to carry all of the input current). For the output use 3 cables of cross-section
2
10 mm (EARTH, N and L).
2
(THREE-PHASE CONNECTION SPH 15): Use 2 cables of cross-section 4 mm (L2 and L3) and 3 of cross-
2
section 16 mm (EARTH, N, L1) for the input (N.B.: L1 and N are of greater cross-section because in bypass
2
operation they have to carry all of the input current). For the output use 3 cables of cross-section 16 mm
(EARTH, N and L).
2
(THREE-PHASE CONNECTION SPH 20): Use 2 cables of cross-section 6 mm (L2 and L3) and 3 of cross-
2
section 25 mm (EARTH, N, L1) for the input (N.B.: L1 and N are of greater cross-section because in bypass
2
operation they have to carry all of the input current). For the output use 3 cables of cross-section 25 mm
(EARTH, N and L).

2. Connect the wires to the respective terminals, following exactly the instructions below:
Input line
a - Ensure that the upstream magneto-thermal switch is open.
b - Connect the earth wire to screw A.
c - Connect the neutral wire to terminal 4.
d - Connect the wires of the phases to terminals 1, 2 and 3 (for L1 use red wire).
Output line
a - Connect the earth wire to screw B.
b - Connect the neutral wire to terminal 5.
c - Connect the live wire to terminal 6.
Remote By-pass
a - Ensure that a jumper is connected on terminals 7 and 8, this is necessary for correct operation of the UPS.
R.E.P.O.
a - Ensure that a jumper is connected on terminals 9 and 10, this is necessary for correct operation of the UPS.

3. Tighten the terminals well, close the back-pack and secure it with the screws taken out earlier.

A WARNING LABEL MUST BE PUT ON ALL MAINS POWER DISCONNECTING SWITCHES INSTALLED REMOTE
FROM THE AREA OF THE UPS, IN ORDER TO ALERT ALL SERVICE OPERATORS THAT THE CIRCUIT IS
CONNECTED TO A UPS. THE LABEL MUST BEAR THE FOLLOWING WORDING:

ISOLATE THE UPS

BEFORE WORKING ON THIS CIRCUIT

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REMOTE CONTROL TERMINAL BLOCK

REMOTE BYPASS FOR MAINTENANCE

To be able to control the remote maintenance By-Pass externally, follow points 1, 2 and 3 described above. Then
proceed as follows:

1. Use a 2x0.75mm cable to make the connection with the remote bypass terminals.
2

2. Connect the two cable leads to terminals 5 and 6 (For version SPM 6), 7 and 8 (For version SPH 8 - 10 - 10 ER - 15 -
20 - 20 ER) to properly control the remote By-pass externally.

SPM 6 SPH 8 - 10 - 10 ER - 15 - 20 - 20 ER

3. Tighten the terminals well, close the back-pack and secure it with the screws taken out earlier.

Note: The Remote Bypass function can be used with the UPS in both the single-phase and three-phase configuration.

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R.E.P.O.

The terminal block on the back of the UPS also implements the R.E.P.O. (Remote Emergency Power Off) function that
can be used to shut off the UPS remotely in case of an emergency.

The UPS is provided by the manufacturer with the REPO terminals short-circuited. For installation remove the short
circuit and connect to the device's normally closed contact
In case of an emergency, if the stop device is used, the REPO control is opened and the UPS goes into stand-by mode
and the load is completely disconnected.

Attention: before restarting the UPS, reset the stop device.

The circuitry of the remote control terminal board is self-powered with SELV circuits. Therefore, an external voltage
supply is not required. When a contact is closed, a maximum current of 15mA circulates.
All connections with the remote control terminal board are made through a cable which guarantees a double insulation
connection.

If you would like to bring the R.E.P.O. control outside, unscrew the two screws securing the lower part of the backpack
and remove it (as indicated in the section “Connections”). Then, proceed as follows:

1. Use a 2x0.75mm cable to make the connection with the R.E.P.O. terminals.
2

2. Connect the two wires of the cable to terminals 7 and 8 (for version SPM 6), 9 and 10 (for versions SPH 8 - 10 - 10
ER - 15 - 20 - 20 ER) so as to be able to remotely shut off the UPS.

SPM 6 SPH 8 - 10 - 10 ER - 15 - 20 - 20 ER

3. Tighten the terminals well, close the back-pack and secure it with the screws taken out earlier.

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USE

CONNECTIONS AND SWITCHING ON FOR THE FIRST TIME

1) Check that there is a protection device against overcurrents and short circuits in the system upstream from the
UPS. The recommended protection value is 63A (For versions SPM 6, SPH 8 - 10 - 10 ER) and 125A (For
versions SPH 15 - 20 - 20 ER) with a B or C trip curve.
2) Close the magnetothermic switch located upstream of the UPS.
3) Press Close the input and output switches and insert the battery fuses (if any) located on the back of the UPS’s
backpack.

4) After a few moments, the UPS will switch on, the display will light up, there will be a beep and the icon will
start to flash. The UPS is in stand-by mode: meaning that it is only consuming a small amount of power. The
microcontroller is powered which supervises the self-diagnoses; the batteries are charging; everything is ready
for UPS activation. Battery operation is also in stand-by mode provided that the timer is active.
5) Check which operating mode is set on the display and, if necessary, see the “Configuring operating modes”
paragraph to set the required mode. For advanced UPS configurations execute the software UPSTools which
can be downloaded from the web site www.riello-ups.com.

SWITCHING ON FROM THE MAINS

1) Press the “ON” button for 1 second. After pressing it, all the icons on the display light up for 1 second and the
UPS beeps.
1) Switch on the equipment connected to the UPS.
When switching on for the first time only: after 30 seconds, check that the UPS is operating correctly:
1) Simulate a blackout by disconnecting power to the UPS.

2) The load must continue to be powered, the icon on the display must light up and there must be a beep
every 4 seconds.
3) When power is reconnected, the UPS must go back to operating from the mains.

SWITCHING ON FROM THE BATTERY

1) Hold down the “ON” button for at least 5 seconds. All the icons on the display light up for 1 second.
2) Switch on the equipment connected to the UPS.

SWITCHING OFF THE UPS

In order to switch off the UPS, hold down the “STBY” button for at least 2 seconds. The UPS goes back to stand-by
mode and the icon starts to flash:
1) If mains power is present, to switch off the UPS completely open the input isolator and the UPS will shut down
after 14 seconds.
2) During battery mode operation with the timer not set, the UPS automatically switches off after 30 seconds. If, on
the contrary, the timer is set, press and hold down the “STBY” key for at least 5 seconds to turn off the UPS.
For complete shutdown, open the input switch.

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DISPLAY PANEL MESSAGES

This chapter describes, in detail, the various information that can be displayed on the LCD.

UPS STATUS MESSAGES

ICON STATUS DESCRIPTION

Fixed Indicates a fault

Flashing The UPS is in stand-by mode

Fixed Indicates regular operation

Fixed The UPS is operating from the mains

The UPS is operating from the mains, but the output voltage is not
Flashing
synchronised with the mains voltage

The UPS is operating from the battery. In this condition, the UPS emits
Fixed
an acoustic signal (beep) at regular 4-second intervals.

Low battery pre-alarm. Indicates that battery autonomy is coming to an

Flashing end. In this condition, the UPS emits a beep at regular 1-second
intervals.

Indicates that the loads connected to the UPS are powered by the
Fixed
bypass

Dynamic Indicates the estimated percentage charge of the batteries

Indicates the percentage of charge applied to the UPS compared with

Dynamic
the nominal value.

Flashing Maintenance is required. Contact the support centre.

Indicates that the timer is active (programmed switch-on and switch-off).

Fixed
The timer can be activated/deactivated using the software provided.

Flashing 1 minute until the UPS switches back on or 3 minutes until it switches off

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MEASUREMENT DISPLAY AREA

It is possible to display the most important measurements regarding the UPS in sequence on the display.
When the UPS is switched-on, the display shows the main voltage value.
To display a different measurement, press the “SEL” button repeatedly until the desired measurement appears.
In the event of a fault/alarm (FAULT) or a lock (LOCK), the display will automatically show the type and code of the
corresponding alarm.

SINGLE-PHASE CONNECTION
Some examples are shown below:

(1) (1)
GRAPHIC EXAMPLE DESCRIPTION GRAPHIC EXAMPLE DESCRIPTION

Battery charge
Mains voltage
percentage

Mains frequency Total battery voltage

UPS output voltage Applied load percentage

Current absorbed by the

Output voltage frequency
load

Temperature of the
Residual battery autonomy electronics cooling
system inside the UPS

Fault / Alarm : the Lock : the

(2) (2)

corresponding code is corresponding code is

displayed displayed

The values shown in the images in the table are purely as an indication.
(1)

The FAULT / LOCK codes can only be displayed if they are active (presence of a fault/alarm or a lock).
(2)

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THREE-PHASE CONNECTION

Some examples are shown below:

(1) (1)
GRAPHIC EXAMPLE DESCRIPTION GRAPHIC EXAMPLE DESCRIPTION

Percentage of battery
Voltage phase 1
(2)
charge

(4)
Voltage phase 2
(2)
Battery voltage

(4)
Voltage phase 3
(2)
Battery voltage

Percentage of the
UPS output voltage
applied load

Current absorbed by the

Output voltage frequency
load

Temperature of the
Residual battery back up
cooling system for the
time
UPS internal electronics

Fault/Alarm : the Lock : the

(3) (3)

corresponding code is corresponding code is

displayed displayed

The values shown in the images in the table are purely indicative.
(1)

Alternative indication Phase No./Voltage.

(2)

The FAULT/LOCK codes can only be displayed if they are active (i.e., if there is a fault/alarm or a lock).
(3)

Alternating indication, Battery branch no./ Voltage (for versions SPH 15 - 20 - 20 ER)
(4)

Steady indication, total battery voltage (for versions SPM 6, SPH 8 - 10 - 10 ER)

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CONFIGURING THE OPERATING MODE

The area of the display shown in the figure displays the active operating
mode and allows the user to choose other modes directly from the
display panel.

HOW TO PROCEED:
 To access the configuration area, hold down the “SEL” button for at least 3 seconds.
 The “SEL” icon on the top right hand side of the display lights up.
 To change the mode, press the “ON” button.
 To confirm the mode chosen, hold down the “SEL” button for at least 3 seconds.

POSSIBLE SETTINGS
The UPS is designed to be configured in various operating modes:
 ON-LINE is the mode with the greatest load protection and the best quality of the output waveform (*)
 ECO is the mode with which the UPS consumes the least power, so is therefore the most efficient (**)
 SMART ACTIVE: in this mode, the UPS decides whether to operate in ON-LINE or ECO mode according to a
statistic about the quality of the mains power.
 STAND-BY OFF [Mode 1]: the UPS operates as an emergency power supply. If mains power is present, the
load is not powered, however should the mains supply fail, the load is powered by the UPS.

(*) The effective value (rms) of the output frequency and voltage is constantly controlled by the microprocessor,
independently from the waveform of the mains voltage, maintaining the output frequency synchronised to the mains
within a configurable range.
Outside this range, the UPS output de-synchronises from the mains supply, moving to the nominal frequency; in
this condition, the UPS cannot use the bypass.

(**) In order to optimise performance, in ECO mode, the load is normally powered by the bypass. If the mains goes out
of the permitted tolerance range, the UPS switches to ON LINE operation. If the mains returns within the permitted
tolerance range for at least five minutes, the UPS goes back to powering the load from the bypass.

ADDITIONAL FUNCTIONS

MANUAL BYPASS

Using the Manual Bypass feature, the UPS can be switched to bypass. In this condition the load is powered directly by
the input mains, any disruption in the mains directly affects the load.

CAUTION:
BEFORE CARRYING OUT THE FOLLOWING SEQUENCE OF OPERATIONS, ENSURE THAT THE UPS’S
INPUT AND OUTPUT FREQUENCY COINCIDE AND THAT THE UPS IS NOT OPERATING FROM THE
BATTERY

Attention: even when the UPS is switched on, the load is disconnected in the event of a mains blackout.
If the input mains deviates from the established tolerances, the UPS automatically switches to Stdby mode and
disconnects the load.
To force the UPS in manual bypass mode, press the ON and SEL key at the same time and hold down for at least 5
seconds or close the manual bypass isolator on the back of the UPS.
The code “C05” appears on the display.
To return to the normal operation mode press the ON and SEL keys again for at least 4 sec.

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PROGRAMMABLE AUXILIARY SOCKET (EnergyShare)

The EnergyShare sockets are outlets that allow for the automatic disconnection of the load applied to them in certain
operating conditions. The events that determine automatic disconnection of the EnergyShare sockets can be selected by
the user through the UPSTools configuration software. For example, it is possible to select disconnection after a certain
period of battery operation; or when the pre-alarm threshold for battery discharge has been reached, or when an
overloading event occurs.
By default the Energyshare sockets are not configured and therefore function as other outlets.
The EnergyShare function is associated with an icon on the display whose meaning is explained in the paragraph
entitled “Display panel indications”

Note: The maximum output current of EnergyShare sockets is 10A.

PARALLEL OPERATION MODE (OPTIONAL)

The SENTINEL POWER GREEN range makes it possible to connect up to 2 UPS units in parallel (each with its own
battery), allowing redundancy in case of malfunction of one of the two UPS units or to double the power supplied by the
UPS system.
This function is enabled through a designated kit which is available as an option.

The Parallel Kit contains 2 cards to insert in the designated slots (Parallel port, see section “PRESENTATION”) and 2
parallel wires to connect to the card ports.

For further information on this function, refer to the Parallel Kit manual or visit www.riello-ups.com

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SOFTWARE

MONITORING AND CONTROL SOFTWARE

The PowerShield software guarantees effective, intuitive UPS management, displaying all the most important
3

information such as input voltage, applied load, battery capacity.

It is also able to perform shutdown operations and send e-mails, text messages and network messages automatically
when certain events, selected by the user, occur.

INSTALLATION OPERATIONS
1) Connect one of the UPS’s communication ports to one of the PC’s communication ports using the cable
supplied.
2) Download the software from the web site www.riello-ups.com selecting the specific operating system.
3) Follow the installation program instructions.
4) For more detailed information please read the user manual which can be downloaded from www.riello-
ups.com.

CONFIGURATION SOFTWARE
The UPSTools software allows the configuration and full display of the status of the UPS via USB or RS232.
For a list of possible configurations available to the user, refer to the UPS Configuration paragraph.

INSTALLATION OPERATIONS
1) Connect one of the UPS’s communication ports to one of the PC’s communication ports using the cable
supplied.
2) Follow the installation instructions shown within the software manual which can be located in the UPSTools
directory or downloaded from the web site www.riello-ups.com.

CAUTION:
If the RS232 communication port is used, it is not possible to communicate with the USB port and vice
versa.
It is advisable to use a cable which is shorter than 3 metres for communication with the UPS.
To obtain additional communication ports with different functions, independent from the standard USB and
RS232 ports on the UPS, various accessories are available which can be inserted into the communication
card slot.

To check whether new, more up-to-date software versions are available and for more information about the
accessories available, consult the website: www.riello-ups.com.

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UPS CONFIGURATION
The table below illustrates all the possible configurations available to the user in order to best adapt the UPS to individual
requirements. It is possible to perform these operations using the Upstools software.

FUNCTION DESCRIPTION DEFAULT POSSIBLE CONFIGURATIONS

 50 Hz
Selects the nominal output
Output frequency Auto  60 Hz
frequency
 Auto: automatic learning of the input frequency

Selects the nominal output

Output voltage 230V 220 - 240 in 1V steps
voltage

 ON LINE
Selects one of the 4  ECO
Operating mode ON LINE
different operating modes  SMART ACTIVE
 STAND-BY OFF (MODE 1)

 Normal
Selects the mode of use of
Bypass operation Normal  Disabled with input/output synchronisation
the bypass line
 Disabled without input/output synchronisation

Automatic UPS power-off in

Power-off due to  Enabled
battery operation mode if Disabled
minimum charge  Disabled
the charge is lower than 5%

Maximum battery operation  Disabled (complete battery discharge)

Autonomy limit Disabled
time  (1 - 65000) sec. in 1 sec steps

Estimated autonomy time

Battery low
remaining for the battery 3 min. (1 - 255) min. in 1 min steps
warning
low warning

Interval of time for the  Disabled

Battery test 40 hours
automatic battery test  (1 - 1000) h in 1 hour steps

Maximum charge Selects the user overcharge  Disabled

Disabled
alarm threshold limit  (0 - 103) % in 1% steps

Selects the permitted range

for the input frequency for
Input frequency
switching to the bypass and ± 5% (±3 - ±10) % in 1% steps
tolerance range
for the synchronisation of
the output

* For configurations of the Fout = 50, 60Hz or if the sync is disabled with the input, the UPS downgrades the output
power.

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FUNCTION DESCRIPTION DEFAULT POSSIBLE CONFIGURATIONS

 Always connected
 Disconnection after no. seconds of battery
Select the auxiliary socket Always operation
EnergyShare
operating mode connected  Disconnection after no. seconds of the battery
discharge pre-alarm signal
 ... (see UPStools manual)

Selects the permitted

Bypass voltage Low: 180V  Low: 180 - 200 in 1V steps
voltage range for switching
thresholds High: 264V  High: 250 - 264 in 1V steps
to the bypass

Selects the permitted

Bypass voltage Low: 200V  Low: 180 - 220 in 1V steps
voltage range for operation
threshold for ECO High: 253V  High: 240 - 264 in 1V steps
in ECO mode

Intervention Selects the intervention  Low

sensitivity for sensitivity during operation Normal  Normal
ECO in ECO mode  High

Waiting time for automatic

 Disabled
Power-on delay switching back on after 5 sec.
 (1 - 255) sec. in 1 sec steps
mains power returns

 Disabled
Selects the function
Remote power-  Remote ON
associated with the RS232 Disabled
on/off function  Remote OFF
connector.
 Remote ON/OFF

Input
configuration  Three-phase
Selects the Input mains type Three-phase
three-phase /  Single-phase
Single-phase**

** Only for versions SPH 8 - 10 - 10 ER - 15 - 20 - 20 ER. For further information about mains connections, please refer
to the relative chapter “Connections”

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COMMUNICATION PORTS
On the back of the UPS (see UPS Views), the following communication ports are present:
 RS232 connector
 USB connector
 Expansion slot for additional communication cards

RS232 CONNECTOR
RS232 CONNECTOR

PIN # SIGNAL NOTES

Programmable output *:
1
[default: UPS in lock]
2 TXD
(*) Opto-isolated contact max. +30Vdc / 35mA.
3 RXD These contacts can be associated with other events using
Programmable input **: the software provided
4
[default: disabled]
5 GND (**) Opto-isolated command +5 - 15Vdc.
These contacts can be associated with other events using
6 Power supply DC (Imax = 20mA)
the software provided
Programmable input **:
7
[default: disabled] For further information about interfacing with the UPS, refer to
Programmable output *: the manual provided
8
[default: low battery pre-alarm]
Programmable output *:
9
[default: battery operation]

COMMUNICATION SLOT
The UPS is equipped with an expansion slot for optional communication
cards (see figure on right) which allows the device to communicate using
the main communication standards.
Some examples:
 Second RS232 and USB port
 Serial duplicator
 Ethernet network card with TCP/IP, HTTP and SNMP protocols
 JBUS / MODBUS protocol converter card
 PROFIBUS protocol converter card
 Card with relay isolated contacts

To check whether further accessories are available, consult the website: www.riello-ups.com

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TROUBLESHOOTING
Irregular UPS operation is most likely not an indication of a fault but due to simple problems or distraction.
It is therefore advisable to consult the table below carefully as it summarises information which is useful for solving the
most common problems.

PROBLEM POSSIBLE CAUSE SOLUTION

INPUT SWITCH OPEN Close the input switch located on the back of the UPS..

MAIN CONNECTION CABLE

Check that the power cable is connected correctly.
MISSING

THE DISPLAY DOES NOT

LIGHT UP NO MAINS VOLTAGE Check that the power reaches the socket where the UPS
(BLACKOUT) is connected (try it with a table lamp, for example).

Reset the thermal protection.

UPSTREAM THERMAL
CAUTION: Check that there is no output overload to the
PROTECTION TRIP
UPS.

THE UPS IS IN STAND-BY Press the “ON” button on the front panel to power the
MODE loads.
THE DISPLAY IS ON BUT It is necessary to change mode.
THE STAND-BY OFF MODE
THE LOAD IS NOT The STAND-BY OFF (emergency power supply) mode,
IS SELECTED
POWERED in fact, only powers the loads in the event of a blackout.
NO CONNECTION TO THE
Check the connection to the load.
LOAD

THE INPUT VOLTAGE IS

Problem with the mains. Wait until the input mains
OUTSIDE THE PERMITTED
voltage returns within the tolerance range. The UPS will
TOLERANCE RANGE FOR
THE UPS IS OPERATING automatically return to mains operation.
MAINS OPERATION
FROM THE BATTERY
DESPITE THE PRESENCE
OF MAINS VOLTAGE Reset the thermal protection.
UPSTREAM THERMAL
CAUTION: Check that there is no output overload to the
PROTECTION TRIP
UPS.

THE DISPLAY SHOWS Switch off and disconnect the UPS from the power
INPUT FUSE FAULTY
THE FOLLOW CODE F10 supply and contact the support centre.

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PROBLEM POSSIBLE CAUSE SOLUTION

THE BUZZER SOUNDS

CONTINUOUSLY AND Reduce the load to within the threshold of 100% (or user
THE DISPLAY SHOWS threshold in the case of code A54).
THE LOAD APPLIED TO
ONE OF THE FOLLOWING If the display shows a lock:
THE UPS IS TOO HIGH
CODES: A54, F50, F51, remove the load and switch the UPS off and back on
F52, F53, L50, L51, L52, again.
L53

BATTERIES MISSING OR On the versions with an additional battery charger in

THE DISPLAY SHOWS
BATTERY BOX MISSING OR place of the batteries, check that the Battery Box is
THE FOLLOW CODE: A62
NOT CONNECTED inserted and connected to the UPS correctly.

THE BUZZER SOUNDS

CONTINUOUSLY AND
THE UPS IS If possible, disconnect the power to the load, switch the
THE DISPLAY SHOWS
MALFUNCTIONING; IT WILL UPS off and back on again; if the problem occurs again,
ONE OF THE FOLLOWING
PROBABLY LOCK SOON call the support centre.
CODES: F20, F21, F22,
F40, F43, F96

THE BUZZER SOUNDS

CONTINUOUSLY AND THE TEMPERATURE OF
Check that the temperature of the environment in which
THE DISPLAY SHOWS THE DISSIPATORS INSIDE
the UPS is located does not exceed 40°C.
ONE OF THE FOLLOWING THE UPS IS TOO HIGH
CODES: F04, L04

THE BUZZER SOUNDS

THERE IS A FAULT ON ONE
CONTINUOUSLY AND Disconnect all the utilities, switch the UPS off and back
OR MORE OF THE
THE DISPLAY SHOWS on again, reconnect the utilities one at a time to identify
UTILITIES POWERED BY
ONE OF THE FOLLOWING which one is faulty.
THE UPS
CODES: F53, L53

THE BUZZER SOUNDS

CONTINUOUSLY AND
THE DISPLAY SHOWS If possible, disconnect the power to the load, switch the
THE UPS IS
ONE OF THE FOLLOWING UPS off and back on again; if the problem occurs again,
MALFUNCTIONING
CODES: F31, F33, F60, call the support centre.
L20, L21, L22, L23, L24,
L40, L41, L42, L43, L96

THE DISPLAY SHOWS

ONE OF THE FOLLOWING A REMOTE COMMAND IS If unwanted, check the status of the command inputs on
CODES: C01, C02, C03, ACTIVE any optional contact card.
C05, C05

To take the UPS out of the manual bypass function,

THE DISPLAY SHOWS THE MANUAL BYPASS press the ON and SEL keys at the same time and hold
C02 FUNCTION IS ACTIVE them down for at least 4 seconds or open the manual
bypass isolator on the back of the UPS.

ATTENTION:
The UPS in case of a permanent failure will be not able to supply the load. To ensure total protection of
your equipment we suggest you install an ATS device (Automatic Transfer Switch) or an external automatic
by-pass.
For more information visit www.riello-ups.com

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ALARM CODES
Using a sophisticated self-diagnosis system, the UPS is able to check its own status and any anomalies and/or faults
which may occur during normal operation and display them on the display panel. If there is a problem, the UPS signals
the event by showing the code and the type of active alarm on the display (FAULT and/or LOCK).

FAULT
FAULT alerts can be divided into three categories:

 Anomalies: these are “minor” problems which do not cause the lock of the UPS but reduce performance or
prevent certain functions from being used.

CODE DESCRIPTION

A04 Fans blocked

A12 Cable connection error
A14 No neutral (three-phase input)
A15 Unbalanced input voltages (three-phase input)
A30 E.P.O control active
A50 Overload: load > 105%
A54 Load percentage greater than the user threshold set
A62 Batteries missing or Battery Box missing or not connected
A64 Low battery
A90 Status of different UPS batteries (parallel UPS configuration)
A91 Status of different UPS inputs (parallel UPS configuration)
A93 Different UPS operation modes (parallel UPS configuration)
A94 Different UPS sizes (parallel UPS configuration)
A95 UPS operation mode not set as Online or CVCF (parallel UPS configuration)

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 Alarms: these are more critical problems than anomalies because, if they persist, they could cause the UPS to
lock in a very short time.

CODE DESCRIPTION

F04 Dissipator overtemperature

F07 Ambient overtemperature
F10 Input fuse faulty
F20 Capacitor bank undervoltage
F21 Capacitor bank overvoltage
F22 Unbalanced capacitor bank
F31 Output relay stuck (closed)
F32 Incorrect PIN setting
F33 Back feed alarm active
F40 Inverter overvoltage
F41 Short circuit
F43 Inverter undervoltage
F50 Overload: load > 105%
F51 Overload: load > 110%
F52 Overload: load > 130%
F53 Overload: load > 150%
F60 Battery overvoltage
F65 Battery charge fault
F92 Different UPS Bypass Status (present/ not present) (parallel UPS configuration)
F96 Negative output power
F97 Male parallel cable not connected
F98 Female parallel cable not connected

 Active commands: Indicates the presence of an active remote command.

CODE DESCRIPTION

C01 Remote control 1 (Switch On/Off)

C02 Remote control 2 (load on bypass or manual bypass command)
C03 Remote control 3 (Switch On/Off)
C04 Battery test in progress
C05 Remote control 4 (manual bypass)

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LOCK
LOCK alerts are normally preceded by an alarm signal and their scale leads to the power-off of the inverter and the load
being powered by the bypass line (this procedure is excluded for locks due to serious, persistent overloads and short
circuits).

CODE DESCRIPTION

L04 Dissipator over temperature

L07 Ambient overtemperature
L20 Capacitor bank undervoltage
L21 Capacitor bank overvoltage
L22 Unbalanced capacitor bank
L23 Capacitor bank short circuit
L24 Failed capacitor bank soft start
L40 Inverter overvoltage
L41 Short circuit
L42 Failed inverter soft start
L43 Inverter undervoltage
L50 Overload: load > 105%
L51 Overload: load > 110%
L52 Overload: load > 130%
L53 Overload: load > 150%
L96 Negative output power
L97 Male parallel cable not connected
L98 Female parallel cable not connected

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TECHNICAL DATA

SPH 10 SPH 20
UPS MODELS SPM 6 SPH 8
SPH 10 ER
SPH 15
SPH 20 ER

INPUT
Nominal voltage [Vac] 220 - 230 - 240 220 - 230 – 240 / 380 – 400 - 415
Maximum operating voltage [Vac] 300 300 / 520
Nominal frequency [Hz] 50 - 60
(1) 45 / 15 89 / 30
Nominal current [A] 27 36 / 13 67 / 23
(46 / 19 ER) (90 / 30,5 ER)
BATTERY
Recharge time (standard versions) [h] < 4h for 80% of the load
Expandability and nominal 240 +
180Vdc 240Vdc 240Vdc 240 + 240Vdc
voltage of the Battery Box 240Vdc
Charging current
Not applicable 8A Not applicable 8A 8A
(for ER versions only)
OUTPUT
(4) Selectable:
Nominal voltage [Vac] Selectable: 220 / 230 / 240 – 380 / 400 / 415
220 / 230 / 240
(2)
Frequency [Hz] Selectable: 50, 60 or auto sensing
Nominal power [VA] 6000 8000 10000 15000 20000
Nominal power [W] 5400 6400 9000 13500 18000
Bypass line available: activates the bypass after 2 seconds
Overload: 100% < load < 110% locks after 120 seconds
Bypass line not available: locks after 60 seconds
Bypass line available: activates the bypass after 2 second
Overload: 110% < load < 150% locks after 4 seconds
Bypass line not available: locks after 4 seconds
Bypass line available: activates the bypass instantly
Overload load > 150% locks after 1 second
Bypass line not available: locks after 0.5 seconds

OTHER
Leakage current to earth [mA] < 1,5mA < 2mA
(3)
Ambient temperature [°C] 0 – 40
Humidity < 90% without condensation
excessively low batteries - overcurrent - short circuit - overvoltage -
Protection devices
undervoltage - circuit breaker
350 x 653 x
Dimensions W x D x H [mm] 262 x 557 x 708
818
Weight [kg] 62,4 77,7 84,1 (28,1 ER) 146 157 (48 ER)
Not Not
Weight (for ER versions only) [kg] Not applicable 18 25
applicable applicable
Parallel Max 2 units in parallel configuration with optional kit

For more details please consult the web site

at nominal load, nominal voltage of 230 Vac, battery charging

(1)

If the mains frequency is within ±5% of the selected value, the UPS is synchronised with the mains. If the frequency is
(2)

out of the tolerance range or operating from the battery, the frequency is the one selected ±0.1%
20 - 25 °C for longer battery life
(3)

To keep the output voltage within the indicated range of precision, recalibration may be necessary after a long period
(4)

of operation.

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180VDC 7Ah/ 180VDC 7+7Ah/ 240VDC 7Ah/ 240VDC 7+7Ah/

BATTERY BOX
180VDC 9Ah 180VDC 9+9Ah 240VDC 9Ah 240VDC 9+9Ah
Nominal battery voltage [Vdc] 180Vdc 240Vdc

Dimensions W x D x H [mm] 262 x 557 x 708 262 x 557 x 708

Weight [kg] 63 / 64,5 99 / 102 75 / 77 123 / 127

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