SITXMGT002 | Project Portfolio Template

Project Portfolio Template

This document will form a portfolio for submission of work for this assessment. Complete each section
and submit to the Assessor for marking with the final assessment documents.

Section 1: Background Research

Use the table below to record information about your case study business and research that you carry
out on the other two businesses. You can use this information to help you negotiate business
opportunities so ensure that you are thorough in your research so you understand what benefits and
opportunities can be made from establishing a relationship with them.

Name of your selected case study business: Emily Cake maker

Website link: https://www.varrocreative.com/our-work/case-study-swirl-custom-cakes/
What is the main industry sector for this Weddings and bakeries make up this company's two
business? key industry segments. Regardless of how big or
small, a bakery started by a cake maker would
undoubtedly become well known in the community.
Additionally, cake-making businesses may be
considered the primary industry sector for the cake-
making company due to the growing need for cakes
at all happy occasions. This company's success in
the catering industry, weddings, special celebrations,
etc., may be attributed to imaginative business
modelling. When a firm starts to grow, a lot of stores,
cafés, and businesses sought to connect.
Explain the industry structure and how this Baking has been around since at least 2600 B.C.
business fits into it. Making cakes, breads, cookies, and pastries on a
large or small scale all fall under the category of
baking. Baking became a business and truly
blossomed with the advent of machinery and the
industrial revolution when factories were erected and
several transportation networks were formed for the
purpose of carrying baked products. "Cake making"
became popular because it included pleasurable
activities like icing and butter cream adorning of
baked goods. In birthday celebrations, wedding
ceremonies, anniversaries, or let's say every joyous
event, cakes have become the most significant
culinary item.
Outline the main products and services The primary goods and services offered by the cake-
provided by the business (include any making company are several cake kinds according
pricing structures). to the tastes of the customers. Another option is to
supply fine cakes to restaurants on a wholesale
basis. All of these services are offered by the swirl
cake business. The following is a list of the pricing
schemes: $150-$300 This applies to both the
birthday cakes and the custom cake. $300-$500
These are reserved for exceptional events. With a
somewhat higher budget, we could produce
something that was more tailored to the vision and
occasion of the customer. $500+ For the special
wedding events, they are. Customers may also ask

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to build cakes in this price range if they have a photo

of the cake they want and want it to look exactly like
it.
What memberships or associations does The cake business is another way to have a good
the business have? effect on people's lives in addition to being a creative
outlet. Young pastry chefs are encouraged to pursue
internships inside SWIRL's kitchen by the
organization's involvement in the Calgary
community. SWIRL Custom Cakes & Desserts is
involved in charitable activity, supporting both the
local arts and entertainment scene in Calgary and
the surrounding area as well as a number of
charitable events. Our company's business model
strongly emphasises philanthropy, and we urge our
personnel to become involved and give back to the
Calgary community.
List any marketing and or purchasing The marketing or purchasing activities that the
activities that you could offer other company could offer other businesses to promote
businesses to promote collaboration. collaboration is sponsoring several events and doing
the best in them.

Use the following tables for the businesses that you will meet with.

Name of first business: Bakar Wedding Supplies

Website link: https://www.herecomestheguide.com/wedding-ideas/the-nuts-and-bolts-ofplanningan-
industrial-chic-wedding
What is the main industry sector for this Without a doubt, the wedding marketplaces,
business? wedding decors, etc., are the major industrial
sector for the firms that provide wedding supplies.
The firm I choose to meet with is a wedding décor
company that sells products made by their own
business and offers imaginative and distinctive
locations with distinctive decors. Former factories,
renovated warehouses, and lofts that were
formerly neglected or abandoned are given new
life by this industrial-chic wedding venue. When
coupled with contemporary wedding décor,
seemingly unattractive elements like exposed
brick, peeling paint, visible pipes, and cement
flooring appear stunningly gorgeous. This style,
which harkens back to the Industrial Revolution,
combines crude architecture with slick, modern
design. The outcome is gritty and gorgeous, thus it
makes sense that industrialchic weddings are now
popular.
Explain the industry structure and how this One of the most significant occasions in anyone's
business fits into it. life is their wedding. People invest a lot of money in
their weddings in order for them to be memorable
occasions. Wedding decorations and materials are

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crucial to make it unforgettable. The industry

structure of the company I've chosen focuses on
providing distinctive wedding venues, such as bare
or abandoned buildings, for weddings, along with
the ideal wedding décor that dresses up urban
event spaces with luxurious textures, mixed
metals, architectural patterns, and sophisticated
foliage. In order to develop or produce
unconventional photo alternatives, they use
geometrical and architectural patterns. They
provide exclusive and lovely wedding accessories
that make weddings enjoyable.
Do they have any current relationships or Since, this business looks after all the wedding
links with other businesses? requirements, it has links with different hotel
businesses, wedding guest accommodations,
honeymoon and romantic gateways, catering
services that serves quality food and cake making
businesses that provides exceptional looking
wedding cakes. They have links with other
wedding supplies companies. According to this
business company, establishing good relationships
with the catering services, cake making
businesses, hotel businesses, decors houses have
helped flourishing their business and they have
been getting better deals as well
What opportunities are there to work with this Part of low turnover rate is because they allow their
business? employees to work from anywhere. That's right—
anywhere! So, when members of the team have
had to move because of a change in a spouse's
job or to be closer to family, they don't have to
leave Here Comes the Guide. But they also love
seeing each other's faces, so they get together as
an entire team twice a year for several days at a
time. They do lots of great work during that time,
but also just hang out, talk, cook and eat meals as
a group, and play together. My business has a lot
to learn from theirs. This business hence helps
collaborated business to be concerned with
communication skills, architectural views and
perspectives, engineering skills. The business links
up with other businesses that have potential and
provides amazing opportunities for them. The
business deals every sort of works that includes
varieties of fields like architecture, engineering,
exploring, food, bakery, that makes one
enthusiastic and smart. We agreed that they would
choose me for the desserts and would include me
in their projects so that I can learn about other
things as well.
How does the business use social media to The business uses their own app for
interact within the industry? interacting with the staffs within the industry.
They have separate groups in the social
medias that include their staffs and can
communicate with other
Identify how this business networks. The company's creator, Lynn Broadwell,

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essentially created the regional wedding

resource in 1989 after she was unable to find a
wedding location that met her requirements.
With that initial printing of the Here Comes The
Guide book, she filled a need in the market,
and a genre was born. They communicate with
other businesses, publish their book, and get
deals through social media.
This company has its information online and
uses social media sites like Instagram and
Facebook to help reach customers worldwide.
With regard to this business, what are their Their current sources of supplies are:
current sources of supply and how does this • Wedding venues by state
compare with what you can offer?
• Wedding venues by style
• Outdoor Wedding venues
• Rehearsal dinners
• Wedding guest accommodations
• Honeymoon and romantic gateways
• Deals and discounts
• Use of geometric patterns
• Out of the box photo options
This is a large-scale business that deals with
every requirements of the wedding including
venues, dinners, guest accommodations,
gateways and other minimal works that requires
huge budget and they can earn good money
from thus business.
Cake making business whereas can be a
largescale business as it also deals with various
events and occasions but it is a very small part
of the wedding supplies business.

What professional networks does this The professional network used by this business
business use? are mails, own websites, professional social
media accounts, linked in, etc.
In what way could you engage regular I can engage my regular contact with any of
contact with the business based upon their thesources of media I like. The professional way of
current networking approaches? engaging in regular contact would be through
mails, linked in and their sites. Also, my business
profiles or accounts can have professional talks
with them through Facebook and other social
networking apps.
Include any further information that you think Further information about that I think will support
will support your understanding of the my understanding of the business are the
business and that you can use to make information about the reviews from the clients that
viable proposals or agreements for would help me know better about how clients like
collaboration. their work. I would also like them to provide

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information on what companies they are

collaborating with in the upcoming days. This
would also help me make quick decisions to the
agreements for collaboration

Name of second business: Kamal Catering Services

Website link: https://www.caters.com/blog/what-does-a-catering-company-do/

What is the main industry sector for this The catering services being involved with food
business? and drinks, the food industry is the main
industry sector for this business
Explain the industry structure and how this The preparation, creation, delivery, and
business fits into it. presentation of food for clients are all
coordinated by catering services. It's likely that
the deliciously prepared and presented cuisine
at any wedding receptions, fundraisers, bridal
showers, rehearsal dinners, or bar mitzvahs
we've ever been was catered. Rental, setup, and
cleanup of decorations, tables, chairs, music,
and lighting are common additional duties of
event catering companies (we'll discuss more
about these duties that have nothing to do with
food later). As a result, this company properly
suits the industry structure.
Do they have any current relationships or They have current relationships with the
links with other businesses? industries providing organic foods. They reach
out to their organic, local growers and reserve
the seasonal fruits, vegetables, and produce for
the events. Eco Caters is proud to participate in
the communities in meaningful ways through
collaborations with organizations such as Kid
Power, Make-a-Wish, TAPS, and Food Rescue
US.
What opportunities are there to work with this They have implemented ongoing practices that
business? promote sustainability and the efficient use of
resources. Eco helps reduce food waste and
conserve resources by:
• Utilizing surplus-gleaning programs
• Pickling, drying and employing other
techniquesthat make the best use of vegetable
stems and peels
• Participating in composting programs
• Partnering in cooking oil waste
recycling programs
• Recycling paper, cardboard, glass, and plastic
• Limiting water usage through reusable cold
packs and freezer sheets

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• Offering compostable plates, utensils and cups

(and other required disposables) for food
deliveries
• Driving fuel efficient vehicles for deliveries
• They also make sure every member is trained
with better management skills and agreed to
work with my business. The cakes would be
brought from my business

How does the business use social media to The business uses their own social app for
interact within the industry? interacting with the staffs within the industry.
They have separate groups in the Facebook
accounts that include their staffs and can
communicate with other.
Identify how this business networks. The company networks through both its own app
and several social media platforms. The
company has a website, Gmail, Facebook,
Linkedin, and Instagram accounts. Through
social media, they connect with individuals all
around the world. On their websites, visitors may
immediately ask questions, or they can mail or
message them.
With regard to your business, what are their A firm that provides food for events might assist
current sources of supply and how does this a customer with making rental arrangements.
compare with what you can offer? Tablecloths, cocktail/gift/cake tables, seats,
dishware, bar glasses, space heaters, and other
items fall under this category, although they are
not the only ones. The catering supervisor and
staff will put in a lot of effort to set up the tables,
chairs, bar, and start cooking before the guests
arrive. Once the event has begun, the captain
will cooperate with the other vendors to maintain
the event schedule, pick up any broken or
abandoned glassware, and kindly attend to the
requirements of all attendees.
What professional networks does this The professional network used by this business
business use? are mails, own websites, professional social
media accounts, linked in, etc.
In what way could you engage regular I can engage my regular contact with any of
contact with the business based upon their the sources of media I like. The professional
current networking approaches? way of engaging in regular contact would be
through mails, linked in and their sites. Also,
my business profiles or accounts can have
professional talks with them through Facebook
and other social networking apps.
Include any further information that you think Further information that I think will support my
will support your understanding of the understanding of the business are the
business and that you can use to make information about the reviews from the clients
viable proposals or agreements for that would help me know better about what
collaboration. clients think about their work. I would also like
them to provide information on what companies
they are collaborating with in the upcoming
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days. This would also help me make quick

decisions about the viable proposals and the
agreements for collaboration.

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Section 2: Outcomes from networking event

Use the tables below to record information discussed with the two business you met with and reflect
on the way the agreements will be formed.

Name of Business: Bakar Wedding Supplies

Briefly summarise how you think the meeting went. What were the key takeaways?
I think the meeting went pretty well. We discussed about the main industry sector of the business,
how the business fits into the industry structure and today’s world as well. The relationships that
the business have with the other companies and how can my business be benefitted by
collaborating with their business.
The key takeaways were:
• The main industry sector of the business and how does it fit into the industry structure.
• The opportunities to work with their business.
• Benefits of making agreements with the business like theirs to my business.
• The long-term visions of the business and the collaborated companies with their business.
• The professional networks that I can engage on getting contact with them are their own sites
and their accounts on the social medias.

• The relationships with the other companies and the reason they are maintaining or continuing
their relationship with them
Outline the outcomes agreed (this must relate to marketing or purchasing activities):
1. They agreed on making my business a part of their events as well.

2. They agreed on giving me possible opportunities and maintain good relationship with my
business.

Explain how each outcome will Outcome 1: My business will flourish more widely if I get to
benefit your business. participate on every event they organize. I would be
meeting a lot of people and if people like my cake, they
would definitely choose me for special occasions. I might
get chance to meet managers from different hotels, food
companies, etc as wedding supplies business has great
connections with many places and people. My business will
certainly reach to another level.
Outcome 2: My staffs along with me can learn about a lot of
things if we get to participate on the events of the wedding
supplies business.
Outline the specifics of how each Outcome 1: Having good relationships with the business
benefit will work (for example a would certainly be helpful in every way. We would
discount, links to the website, a definitely choose each other if needed and we can make
contact fee). better deals and discounts working for each other.
Outcome 2: My business links would be attached on their
websites which would help my business flourish. People
will go through the link and they can know about my
company.
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Using a specific cost structure, Outcome 1: For the special wedding events, the price of
explain how this can be included cake ranges from $500 to $3000. The custom cakes and
as a formal agreement. cup cake’s price ranges from $150 to $300. This cost
structure can be managed by giving appropriate discounts
on each
Outcome 2: The transportation cost would not be included
with delivery of cakes. Since, I get to participate in most of
the events organized by the wedding supplies business, I
would not take any extra delivery charges.
How will you maintain regular I will maintain my regular contact with the help of social
contact with this business? medias and the professional mailing apps. Having
Facebook account helps a lot in communication and helps
me to be updated about the projects they are working on.
Use of other social networks like Linked in and Instagram
would also be helpful. This business is seemed being
active on its own site. I can communicate with them
through their website as well.
What further networks can you be Apart from the social medias and the professional
part of that will support the networks, I think my business can collaborate with their
business relationship? website and be a part of their website too. This would help
me be get updated about every ongoing project they have
been working on and it’s easier to be in contact that way.
Include any further information Communication is key for maintaining relationship with any
that you think will support business. Apart from communication, there should be
maintaining the business mutual understanding and trust between the companies to
relationship. take their business into new level. To maintain the trust, I
think we should both try to be open about even the smallest
details and keep each other updated about every single
thing we do through the use of networks. Any dispute would
be solved through mutual understanding and under certain
agreements.

Name of Business: Kamal Catering Services

Briefly summarise how you think the meeting went. What were the key takeaways?
I think the meeting went pretty well. We discussed about the main industry sector of the business,
how the business fits into the industry structure and today’s world as well. The relationships that
the business have with the other companies and how can my business be benefitted by
collaborating with their business.
The key takeaways were:
• The main industry sector of the business and how does it fit into the industry structure.
• The opportunities to work with their business.
• Benefits of making agreements with the business like theirs to my business.
• The long-term visions of the business and the collaborated companies with their business.
• The professional networks that I can engage on getting contact with them are their own sites
and their accounts on the social medias.
• The relationships with the other companies and the reason they are maintaining or continuing

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their relationship with them.

Outline the outcomes agreed (this must relate to marketing or purchasing activities):
1. They agreed on giving me the whole dessert section of their catering service to my company

2. They agreed on giving me possible opportunities and maintain good relationship with my
business

Explain how each outcome will Outcome 1: My business will gain more popularity if I get to
benefit your business. participate on every event they organize. I would be
meeting a lot of people and if people like my cake, they
would definitely choose me for special occasions. I might
get chance to meet new people and work at new places as
catering services business has great connections with
many places and people. My business will certainly be
promoted to another level.
Outcome 2: My staffs along with me can learn about a lot of
things if we get to participate on the events of the catering
service business
Outline the specifics of how each Outcome 1: Having good relationships with the business
benefit will work (for example a would certainly be helpful in every way. We would
discount, links to the website, a definitely choose each other if needed and we can make
contact fee). better deals and discounts working for each other. Any kind
of disputes would be solved through mutual understanding
and under certain agreements.
Outcome 2: My business links would be attached on their
websites which would help my business flourish. People
will go through the link and they can know about my
company. And as my cake business would be a major part
of their catering services business, I would definitely try to
promote my cake business as much as I can.
Using a specific cost structure, Outcome 1: For the special wedding events, the price of
explain how this can be included cake ranges from $500 to $3000. The custom cakes and
as a formal agreement. cup cake’s price ranges from $150 to $300. This cost
structure can be managed by giving appropriate discounts
on each.
Outcome 2: Since, my business would be the part of the
catering service itself and I would be looking after the
desserts sections, I would be getting to promote my
business as well which is beneficial to my business again.
So, I would be giving maximum discounts on cakes and
custom cakes to the catering services.
How will you maintain regular I will maintain my regular contact with the help of social
contact with this business? medias and the professional mailing apps. Having
Facebook account helps a lot in communication and helps
me to be updated about the projects they are working on.
Use of other social networks like Linked in and Instagram
would also be helpful. This business is seemed being

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active on its own site. I can communicate with them

through their website as well.
What further networks can you be Apart from the social medias and the professional
part of that will support the networks, I think my business can collaborate with their
business relationship? website and be a part of their website too. This would help
me be get updated about every ongoing project they have
been working on and it’s easier to be in contact that way. I
would also try to link up with their own catering app.
Include any further information Communication is key for maintaining relationship with any
that you think will support business. Apart from communication, there should be mutual
maintaining the business understanding and trust between the companies to take their
relationship. business into new level. To maintain the trust, I think we
should both try to be open about even the smallest details and
keep each other updated about every single thing we do
through the use of networks

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Section 3: Contract information

Use the tables below to record information researched on key components that should be included in
a contract/agreement for each business.

Name of Business: Bakar Wedding Supplies

List the key outcomes that must be included in the contract:
The key outcomes that must be included in the contract are as follows:
• My business should be updated about the all the events that the wedding supplies
business would be participating.
• Maintain good relationship with each other and any kind of dispute being solved through
mutual understanding and under certain agreements.
• Maintain Regular Contact
• Promoting each other’s businesses
• Compensation and benefits
• Confidentiality agreement.
• Termination terms and conditions

Research the nature of agreements and contracts in the industry sector and their key role. List any
features and inclusions that should be included in a contract of this nature as well as the need for
specialist advice or not.
Contracts may follow a structure that can include, but are not limited to, the following items:
• details of the parties to the contract, including any sub-contracting arrangements
• duration or period of the contract
• definitions of key terms used within the contract
• payment details and dates, including whether interest will be applied to late payments
• key dates and milestones
• required insurance and indemnity provisions
• guarantee provisions, including director’s guarantees
• damages or penalty provisions
• renegotiation or renewal options
• complaints and dispute resolution process
• termination conditions
• special conditions
All business contracts should include the fundamentals such as:
• The date of the contract.

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• The names of all parties or entities involved.

• Payment amounts and due dates.
• Contract expiration dates.

List the key components that you will include in the contract that is relevant to the industry and
state. Include:
• terms and obligations of contract
• methods of contractual agreement
• exclusion clauses
• dispute resolution clause
• termination of contracts

• terms and obligations of contract

1. Offer
2. Acceptance
3. Valuable consideration, mutuality of obligation, and, in many cases, a writing
4. Both the parties must have legal capacity to
contract o 18 years or older

o Mentally competent
5. Lawful subject matter
6. Mutuality of Agreement
7. Payment: One party (the buyer) is usually legally bound to provide payment for the sale
of goods or services. The contract terms may state obligations regarding payment
amounts and the deadline for payment
8. Delivery: The seller is usually bound to provide delivery of the goods or services. Again,
the contract may state specific obligations in terms of delivery dates, method of delivery
and other terms
9. Quality of Goods: The seller may also be bound to provide goods of a certain quality.
This may be specifically described in the contract
• methods of contractual agreement
The three most important contractual elements are offer, acceptance and consideration,
and they all must be present whether the contract is oral or written in nature.
• exclusion clauses
It would state that a party has no liability if the contract is breached or, alternatively, seek to
limit the range of remedies available or the time in which they can be claimed.

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• dispute resolution clause

Both the parties shall attempt to resolve any dispute arising out of or relating to this contract
through negotiations between senior executives of the parties, who have authority to settle
the dispute.
• termination of contracts
If a party wants to get out of a contract, it just contacts the other party involved and negotiate
an end date to that contract. The other ways of terminating will not be acceptable.
List any other legal requirements that may impact on negotiations that you may have with the
business (for your state and within the industry). Include links to sources of information.

• Be clear about confidentiality.

• Ensure I am not disclosing business sensitive information.
• Beware bribery in all its forms.
• Do not exaggerate or mislead.
• Beware the risk of entering into a contract by mistake.

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Name of Business: Kamal Catering Services

List the key outcomes that must be included in the contract:
The key outcomes that must be included in the contract are as follows:
• Job information.
• Compensation and benefits
• Confidentiality agreement.
• A technology privacy policy.
• Termination terms and conditions.
• Employee Classification
• Promoting each other’s businesses

Research the nature of agreements and contracts in the industry sector and their key role. List any
features and inclusions that should be included in a contract of this nature.

Contracts may follow a structure that can include, but are not limited to, the following items:
• details of the parties to the contract, including any sub-contracting arrangements
• duration or period of the contract
• definitions of key terms used within the contract
• payment details and dates, including whether interest will be applied to late payments
• key dates and milestones
• required insurance and indemnity provisions
• guarantee provisions, including director’s guarantees
• damages or penalty provisions
• renegotiation or renewal options
• complaints and dispute resolution process
• termination conditions
• special conditions
All business contracts should include the fundamentals such as:
• The date of the contract.
• The names of all parties or entities involved.
• Payment amounts and due dates.
• Contract expiration dates.
• Potential damages for breach of contract, or incomplete services

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List the key components that you will include in the contract that is relevant to the industry and
state. Include:
• terms and obligations of contract
• methods of contractual agreement
• exclusion clauses
• dispute resolution clause
• termination of contracts

• terms and obligations of contract

1. Offer
2. Acceptance
3. Valuable consideration, mutuality of obligation, and, in many cases, a writing
4. Both the parties must have legal capacity to
contract o 18 years or older

o Mentally competent
5. Lawful subject matter
6. Mutuality of Agreement
7. Payment: One party (the buyer) is usually legally bound to provide payment for the sale
of goods or services. The contract terms may state obligations regarding payment
amounts and the deadline for payment
8. Delivery: The seller is usually bound to provide delivery of the goods or services. Again,
the contract may state specific obligations in terms of delivery dates, method of delivery
and other terms
9. Quality of Goods: The seller may also be bound to provide goods of a certain quality.
This may be specifically described in the contract
• methods of contractual agreement
The three most important contractual elements are offer, acceptance and consideration,
and they all must be present whether the contract is oral or written in nature.
• exclusion clauses
It would state that a party has no liability if the contract is breached or, alternatively, seek to
limit the range of remedies available or the time in which they can be claimed.
• dispute resolution clause
Both the parties shall attempt to resolve any dispute arising out of or relating to this contract
through negotiations between senior executives of the parties, who have authority to settle

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the dispute.
• termination of contracts
If a party wants to get out of a contract, it just contacts the other party involved and negotiate
an end date to that contract. The other ways of terminating will not be acceptable.

List any other legal requirements that may impact on negotiations that you may have with the
business (for your state and within the industry). Include links to sources of information.

• Be clear about confidentiality.

• Ensure I am not disclosing business sensitive information.
• Beware bribery in all its forms.
• Do not exaggerate or mislead.
• Beware the risk of entering into a contract by mistake.

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Section 4: Negotiation process

Use the table below to record the negotiation process that you will follow.

Principles of • Know what am I trying to accomplish.

negotiation
• Develop a game plan before negotiations start.
• Study and understand my counterpart.
• Work towards a win-win.
• Avoid negotiating with myself.
• React strongly to an untrustworthy party at the negotiating table.
• Remember that it takes two parties to negotiate or renegotiate a deal.

Negotiation techniques 1. Be prepared.

that you can apply
2. Listen and understand the other party’s issues and point of view.
3. Ask right questions.
4. Keep the negotiations professional and courteous.
5. Understand the deal dynamics.
6. Always draft the first version of the agreement.
7. Avoid the bad strategy of “negotiating by continually conceding”.
8. Keep in mind that time is the enemy of many deals
9. Don’t fixate on the deal in front of you and ignore alternatives.
10. Don’t get hung up on one issue.
11. Identify the real decision maker.
12. Get the help of the best advisors and lawyers

Effective
communication skills
Some of the communication skills that can be used when conducting a
to use when
formal negotiation are:
conducting formal
negotiations 1. Active Listening
2. Understanding Communication Styles
3. Persuasion
4. Written Communication
5. Non-Verbal and Visual Communication
6. Effective presentation
7. Empathy
8. Cross-Cultural Communication
9. Confidence
10. Oral communication skills

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High-level • Listen actively

communication and
• Appreciate others
relationship building
skills • Be Positive
• Avoid Gossiping
• Manage my boundaries
• Focus on my emotional intelligence
• Develop people skills.

Clear stages to follow • Preparation and Planning

in the negotiation
• Definition of Ground Rules
process
• Clarification and Justification.
• Bargaining and Problem Solving.
• Closure and Implementation

What are you willing to I'm prepared to give in on the more elegant points initially. When I
concede during the make a concession, I attempt to start by giving up items that are of
negotiations? minimal cost to me but of significant value to the other side. These
"beautiful negotiables" are a secret weapon for making sensible
compromises that advance the negotiation. Prior to the discussion, I'll
strive to discover negotiables that satisfy the needs of the opposite
party and then give priority to those that are affordable to me.

What are your ‘non- Regarding conversations, respect, bravery, and thankfulness are non-
negotiables’ that you negotiables on which I wish to maintain my position. Respect is being
want to stand your kind, listening, and taking into account how one's words and actions
ground on during may affect one's coworkers and clients. Having gratitude is expressing
discussions? your gratitude and reciprocating others' generosity. It is the concoction
of cooperation in "the bowl," humility, and grace (the expression we
use to describe Fishbowl). The capacity to face and overcome difficult
situations is courage. It is the readiness to take on things that are
"above you" and put up the required effort to do them.

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Section 5: Contract negotiation outcomes

Use the tables below to record the outcomes from negotiations.

Name of business: Bakar Wedding Supplies

List of changes The only change suggested in the contract negotiation is to amend the
suggested unilateral business confidentiality contract into the mutual confidentiality
contract/agreement.

List of changes to be The change to be made is to make a mutual non-disclosure

made agreement occur when each party complies with the contract. The
agreement also has to make things clear about cancellations and
refunds.

Reasons for changes The reason for this change is to avoid the future disputes and to maintain
good relationship with the business.

Changes completed The changes are completed

YES/NO

Any comments or No. The negotiation went pretty smooth.

issues during
negotiations?

Name of business: Kamal Catering Services

List of changes The change suggested in the contract negotiation is to amend the unilateral
suggested business confidentiality contract into the mutual confidentiality
contract/agreement.

List of changes to be The change to be made is to make a mutual non-disclosure agreement

made occur when each party complies with the contract. The agreement also has
to make things clear about cancellations and refunds.

Reasons for changes The reason for this change is to avoid the future disputes and to maintain
good relationship with the business.

Changes completed The changes are completed.

YES/NO

Any comments or No. The negotiations went pretty well.

issues during
negotiations?

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