Information Technology CA Certificate Level Exam Night Overview

Chapter Key Point Explanation Real-World MCQ Section

Scenario
1 Definition of IS An IS is a An online retail Normal: What are the
combination of platform like components of an Information
technology, people, Amazon System? A. Technology,
and processes that includes a people, processes B. Only
manage and process website technology C. Only processes
information. interface, D. Only people Answer: A
databases
storing product
information,
servers hosting
the website,
and staff
managing
operations.
1 Importance of IS Essential for daily A hospital's IS True/False: IS is not essential
business activities, tracks patient for daily business activities.
communication, and records, Answer: False
operational success. schedules
appointments,
and manages
billing,
improving
overall
efficiency and
patient care.
1 Components of IS People, Hardware, A banking Normal: Which of the
Software, Data, system where following is NOT a component
Network, Policy & tellers (people) of IS? A. Hardware B.
Procedures. use computers Software C. Furniture D.
(hardware) Data Answer: C
running
banking
applications
(software) to
process
transactions
(data) over a
secure network
(policy &
procedures).
1 Role of IS in Enhances A retail chain Scenario: A company wants
Business efficiency, supports using a POS to improve its inventory

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 decision-making, system to track management and sales
and offers sales in real- forecasting. Which system
competitive time, allowing should it use? A. HR System
advantage. better B. POS System C. CRM
inventory System D. Email System
management Answer: B
and sales
forecasting.
1 Trends in IS Cloud computing, A company Normal: Which of the
mobile applications, using cloud following is a trend in IS? A.
big data analytics. storage Manual filing systems B.
services like Cloud computing C.
Google Drive Typewriters D. Physical mail
for flexible Answer: B
access to
documents and
collaboration
from any
location.
1 Challenges & Security, ethical A financial True/False: One of the
Opportunities issues, and rapid firm challenges in IS is ensuring
technological implementing security. Answer: True
changes. multi-factor
authentication
to enhance
security and
protect client
data from
cyber threats.
2 IT Infrastructure The backbone A university's Scenario: A university needs
supporting IT IT to support academic and
services, including infrastructure administrative functions with
hardware, software, includes servers and networking
and network servers, storage equipment. This setup is part
resources. systems, of its: A. Marketing Strategy
networking B. IT Infrastructure C.
equipment, and Finance Department D.
software Human Resources Answer:
applications B
supporting
academic and
administrative
functions.
2 Types of Software System Software An e- Normal: Which of the
(e.g., Windows, commerce following is an example of
Linux) and business using system software? A.

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 Application Windows Microsoft Word B. Adobe
Software (e.g., Server (system Photoshop C. Windows
Microsoft Office, software) to Server D. QuickBooks
Adobe Photoshop). run its Answer: C
inventory
management
software
(application
software).
2 Hardware Input Devices A graphic Normal: Which of the
Components (keyboards, mice), design firm following is an output device?
Output Devices using high- A. Keyboard B. Monitor C.
(monitors, printers), resolution Mouse D. Scanner Answer:
Storage Devices monitors B
(hard drives, USB (output
drives). devices),
tablets (input
devices), and
SSDs (storage
devices) for
efficient
workflow.
2 Network Types LAN (Local Area A global True/False: A WAN connects
Network) and WAN corporation's computers within a limited
(Wide Area headquarters in area like a single building.
Network). New York Answer: False
(LAN) and its
branch offices
in London and
Tokyo
connected via
WAN.
2 Data Methods and A logistics Scenario: A company needs to
Communication protocols for company using track shipments in real-time.
transmitting data. RFID Which technology would be
technology to most suitable? A. RFID B.
track shipments Email C. Telephone D. Fax
in real-time as Answer: A
they move
through the
supply chain.
3 Enterprise Systems Software solutions A Normal: Which of the
integrating and manufacturing following is an enterprise
managing business company using system? A. Facebook B. SAP
processes and SAP ERP to ERP C. Google Search D.
functions. integrate Twitter Answer: B

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 finance, HR,
and production
planning
functions for
streamlined
operations.
3 ERP Systems Integrate core A food True/False: ERP systems only
business processes, processing manage financial processes.
providing real-time company using Answer: False
data. Oracle ERP to
manage supply
chain,
inventory, and
distribution
channels.
3 CRM Systems Manage interactions A telecom Normal: What does CRM
with customers, company using stand for? A. Customer
storing customer Salesforce to Resource Management B.
data and improving manage Customer Relationship
relationships. customer Management C. Client
inquiries, track Resource Management D.
service Client Relationship
requests, and Management
personalize Answer: B
marketing
efforts.
3 SCM Systems Manage the flow of A fashion Scenario: A retailer wants to
goods, information, retailer using ensure timely deliveries and
and finances related JDA Software manage its inventory
to a product or to optimize its efficiently. Which system
service. supply chain, should it implement? A. CRM
ensuring timely System B. HR System C.
deliveries and SCM System D. Marketing
inventory System Answer: C
replenishments.
4 Importance of Essential for A multinational True/False:
Telecommunications effective company using Telecommunications are not
communication and VoIP for essential for data exchange.
data exchange. seamless Answer: False
communication
between its
global offices.
4 Network Protocols Standards and rules An IT firm Normal: What does HTTPS
governing data using HTTPS stand for? A. HyperText
transmission. to ensure Transfer Protocol Secure B.
secure data HyperText Transmission

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 transmission Protocol Service C.
over the HyperText Transport
internet for its Protocol Secure D.
web HyperText Transaction
applications. Protocol Service Answer: A
4 Wireless Enable devices to A smart home Scenario: A homeowner
Technologies connect and system using wants to control their devices
communicate Wi-Fi to remotely without cables.
without physical connect and Which technology should they
cables. control devices use? A. Ethernet B.
like Bluetooth C. Wi-Fi D. USB
thermostats, Answer: C
lights, and
security
cameras
remotely.
4 Network Security Protecting data A financial True/False: VPNs are used to
during transmission. institution secure data transmission.
using VPNs to Answer: True
secure data
transmission
for remote
employees
accessing
sensitive
information.
5 Definition of Data Raw facts and An online Normal: Which of the
figures processed marketplace following represents raw facts?
into useful storing A. Data B. Information C.
information. transaction data Knowledge D. Wisdom
such as sales Answer: A
records,
customer
information,
and inventory
levels.
5 Data Elements Character, Field, A university's Scenario: A university's
Record, File, student student system includes
Database. information student names, ID numbers,
system where a and grades. This system is an
student record example of a: A. Database B.
(field) includes File C. Record D. Character
name, ID Answer: A
number, and
grades, and all
student records

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 are stored in a
database.
5 Database Software for A retail Normal: What is MySQL an
Management creating, managing, company using example of? A. Operating
Systems (DBMS) and manipulating MySQL to System B. DBMS C.
databases. manage its Application Software D.
customer Hardware Answer: B
database and
inventory
records.
5 Data Warehousing Consolidates data A retail chain True/False: Data warehousing
from different using a data helps in consolidating data
sources for analysis warehouse to from various sources. Answer:
and reporting. compile sales True
data from all
stores, enabling
comprehensive
sales trend
analysis.
5 Data Mining Discovering A marketing Scenario: A marketing firm
patterns and firm analyzing wants to identify buying
relationships in customer trends. Which process should
large datasets. purchase data it use? A. Data Mining B.
to identify Data Entry C. Data
buying trends Archiving D. Data
and Warehousing Answer: A
recommend
targeted
promotions.
6 CRM System Content & Account A telecom Normal: Which of the
Components Management, Sales, company using following is NOT a component
Marketing & CRM to of CRM? A. Customer
Fulfillment, automate Service & Support B.
Customer Services marketing Content & Account
& Support, campaigns, Management C. Production
Retention & track sales Planning D. Sales
Loyalty Programs. activities, and Management Answer: C
manage
customer
support tickets.
6 ERP Benefits Improved A construction True/False: One benefit of
efficiency, real-time company using ERP systems is improved
data access, and ERP to efficiency. Answer: True
streamlined integrate
processes. project
management,

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 financials, and
procurement,
enhancing
project delivery
timelines and
cost control.
6 SCM Benefits Enhanced A beverage Scenario: A beverage
coordination, company using company wants to manage raw
reduced costs, and SCM to material procurement and
better customer manage raw production schedules. Which
satisfaction. material system should it use? A. CRM
procurement, System B. HR System C.
production SCM System D. ERP System
schedules, and Answer: C
distribution
logistics
efficiently.
7 System Structured process Developing a Normal: What is the first
Development Life for developing IS, new HR phase of SDLC? A. Design B.
Cycle (SDLC) consisting of system using Implementation C. Planning
planning, analysis, SDLC to D. Maintenance Answer: C
design, ensure it meets
implementation, organizational
and maintenance. needs, from
initial planning
to ongoing
support.
7 Agile Emphasize iterative A software True/False: Agile
Methodologies development, company using methodologies emphasize
collaboration, and Scrum to iterative development.
flexibility. develop a new Answer: True
mobile app,
allowing for
rapid iterations
and continuous
user feedback.
7 Prototyping Building a working An e- Scenario: An e-commerce site
model to refine commerce site needs to gather user feedback
system creating a on its new checkout process.
requirements. prototype of its What should it develop first?
new checkout A. Final Product B.
process to Prototype C. Marketing Plan
gather user D. User Manual Answer: B
feedback and
make necessary
adjustments.

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7 User Involvement Engaging end-users Conducting True/False: User involvement
throughout focus groups is not necessary in system
development to and usability development. Answer: False
ensure the system testing with
meets their needs. end-users
during the
development of
a new company
intranet to
ensure it meets
their needs.
8 IT Governance Framework for A bank Normal: What is the purpose
aligning IT strategy establishing an of IT governance? A. Align IT
with business goals. IT governance strategy with business goals
committee to B. Manage daily operations
oversee IT C. Hire IT staff D. Create
projects, marketing campaigns
ensuring they Answer: A
align with
strategic
business
objectives and
regulatory
requirements.
8 ITIL (Information Best practices for An IT True/False: ITIL stands for
Technology IT service department Information Technology
Infrastructure management. implementing Infrastructure Library.
Library) ITIL processes Answer: True
to improve
incident
management
and service
delivery,
leading to
higher
customer
satisfaction.
8 COBIT (Control Framework for A financial Normal: What does COBIT
Objectives for managing IT risks services firm focus on? A. Marketing
Information and and ensuring using COBIT Strategies B. Managing IT
Related compliance. to ensure its IT risks and compliance C.
Technologies) controls and Product Development D.
processes meet Sales Management Answer:
compliance B
standards and

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 effectively
manage risks.
8 Outsourcing IT Contracting A mid-sized Scenario: A business wants to
Services external providers business reduce IT costs and access
for IT functions. outsourcing its specialized skills. What
Benefits: Cost web hosting strategy should it consider? A.
savings, access to and email In-house Development B.
specialized skills, services to a Outsourcing C. Hiring more
and scalability. third-party staff D. Reducing IT
Risks: Dependency provider to infrastructure Answer: B
on vendors, security reduce costs
concerns, and and access
potential loss of specialized
control. expertise.
9 Cybersecurity Protecting A healthcare True/False: Cybersecurity is
information systems provider not necessary for protecting
from cyber threats. implementing information systems. Answer:
robust False
cybersecurity
measures to
protect patient
data from
ransomware
attacks.
9 Types of Cyber Malware: A company Normal: Which of the
Threats Malicious software conducting following is a type of cyber
designed to damage regular threat? A. Encryption B.
or disrupt systems. phishing Phishing C. Firewall D.
Phishing: awareness Backup Answer: B
Fraudulent attempts training to help
to obtain sensitive employees
information by recognize and
pretending to be a avoid phishing
trustworthy entity. attempts.
DDoS Attacks:
Distributed Denial
of Service attacks
that overwhelm a
system with traffic,
causing it to crash.
9 Security Measures Firewalls: Block A financial Scenario: A financial
unauthorized access institution institution wants to secure
to a network. using advanced online transactions. Which
Encryption: encryption to measure should it implement?
Encode data to secure online A. Backup B. Encryption C.
protect it from transactions Phishing D. DDoS Answer: B

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 unauthorized and protect
access. Intrusion customer data.
Detection Systems
(IDS): Monitor
network traffic for
suspicious
activities.
9 Ethical Issues Addressing A social media True/False: Ethical issues in
concerns related to company IS include privacy and data
privacy, data implementing protection concerns. Answer:
protection, and strict data True
intellectual property privacy
rights. policies to
comply with
GDPR and
protect user
information.
10 Artificial The simulation of A retail Normal: Which of the
Intelligence (AI) human intelligence company using following is an application of
processes by AI to AI? A. Machine Learning B.
machines. personalize Manual Filing C.
Applications: online Typewriting D. Paper
Machine learning, shopping Documentation Answer: A
natural language experiences by
processing (NLP). recommending
products based
on past
purchases.
10 Blockchain Decentralized A logistics True/False: Blockchain is a
ledger technology company using centralized ledger technology.
for secure and blockchain to Answer: False
transparent track shipments
transactions. and ensure the
Applications: authenticity of
Cryptocurrency, goods
supply chain throughout the
management. supply chain.
10 Internet of Things Network of An agricultural Scenario: An agricultural
(IoT) interconnected business using business needs to optimize its
devices that collect IoT sensors to irrigation systems using data.
and exchange data. monitor soil Which technology should it
Applications: Smart moisture levels use? A. AI B. IoT C.
homes, industrial and optimize Blockchain D. Cloud
automation. irrigation Computing Answer: B
systems.

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10 Cloud Computing Delivery of A startup using Normal: What does SaaS
computing services AWS cloud stand for in cloud computing?
(servers, storage, services to host A. Software as a Service B.
databases, its applications, Storage as a Service C.
networking, allowing for Security as a Service D.
software) over the scalable Solution as a Service
internet. Models: infrastructure Answer: A
IaaS, PaaS, SaaS. and cost
savings.

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