DIKSHA MUKHERJEE
Email: Sdiksha315@[Link]
LinkedIn Profile · [Link]/in/dikshasharma47
Objective:
To Join the overseas team with a perspective of diversity and contribute to innovation and sustainable growth for the
organization.
Summary:
Initiative-taking as Technology Specialist with 5+ years of experience in Information technology management. Skilled in
various domains and firsthand experience on Salesforce, ServiceNow, Vendor outsourced applications, and transition
management tools. A collaborative collaborator with excellent communication and people skills, able to work effectively
with cross-functional teams and clients. Excited about the opportunity to work with innovative technologies and develop
new skills on the job.
EDUCATION
2020- 2021
GLOBAL MASTER OF BUSINESS ADMINISTRATION: TECHNOLOGY MANAGEMENT, S P JAIN SCHOOL OF GLOBAL MANAGEMENT, DUBAI –
SYDNEY – SINGAPORE
• Completed two Global Immersion Projects
o Secure Digital Transformation of SMEs in Dubai
▪ Recommendations: Six sigma & protocols for business contingencies, Cyber Security Management,
Downtime Management & Change Management policy
o Sustainable Agri-Tech Project for the sustainable strategy for business architecture and demand-supply IT
platform for the new venture
▪ Recommendations: Operations hybrid model, product positioning, Waste management system along
with sensor technology, Integrated ERP tool.
• Final Global Immersion Project
o Prepared team reporting for SAP Asia Pte Ltd by building a use-case and roadmap for the journey of a
company in becoming an Intelligent Enterprise
2012- 2016
BACHELOR OF TECHNOLOGY IN COMPUTER SCIENCE ENGINEER, LINGAYA’S UNIVERSITY (FARIDABAD, INDIA)
Course: Data Communication Networks, Team leadership skills
EXPERIENCE
JAN 2022- OCT 2023
MOBILIZATION SPECIALIST, ACCENTURE (GURUGRAM, INDIA)
• Supporting transition phase for F&A, HRO client and their vendors with critical deliverables.
• User Access Provisioning and testing (on production and test environment) with resources for specified applications
or tools as per client agreement.
• Tracking and reporting on Vendor tools deployed, and delivery tools with internal and external transition
stakeholders. Collaboration and coordination with the Business Transformation team, networking, and Supply chain
for an end-to-end set-up during Knowledge transfer phase.
• Prepare workspace and technology environment (Voice, data, network setup and assets) for the operations team.
• Managed the hardware assets procurement with negotiation and establishment for the team as per the contractual
requirements.
• Developed Business Continuity Plan with operations team and ensured on execution during an event of disruption.
• Performing User Access Testing for new applications with the Core Technical team.
AUG 2019- AUG 2020
GLOBAL READINESS SPECIALIST, PROMETRIC TESTING PVT LTD. (GURUGRAM, INDIA)
• Reported to Operations & Business Development head of Readiness department for APAC region.
• Responsible for the successful execution of testing environment and compliance educator for multiple clients
• Create dashboard reports for clients using Salesforce and conduct onboarding training for new associates.
NOV 2018 – MAR 2019
IT SPECIALIST, ERICSUN LIFE SCIENCE PVT LTD. (DELHI, INDIA)
• IT Auditor for distributors & channel partners and reported to the Managing Director & CEO of Northern India |
Responsible for Inventory management for the Northern region of India.
• Conducted basic technical and process training for administrative staff & field members and key initiator for company
representative at third edition of Women in Pharma conference in India.
• Developed new business strategies along with management for new ventures and brand growth.
DEC 2016 – OCT 2018
PROJECT ENGINEER, WIPRO TECHNOLOGIES (NOIDA-BENGALURU (BENGALURU), INDIA)
• Reported to the Project Manager responsible for client solutions in EMEA, APAC, US & Canada region.
• Promoted & relocated to DELL EMC, Symmetrix, a SAN-based technology with vast features to support the client data in
storing securely.
• Experience in resolving technical cases for DMX, VMAX, & VMAX 3. Accountable for client escalations & SLA adherence,
along with the highest monthly & quarterly quality scores on the salesforce CRM tool.
• Facilitated customers to identify IT service issues & provide solutions and, collaborated with field engineers for technical
issues & resolved with the highest customer feedback.
FEB 2016 – NOV 2016
IT INTERN, BDO INDIA LLP (GURUGRAM, INDIA)
• Reported to Risk advisory manager for Banking & Financial Services, IT, Real Estate, and Infrastructure verticals.
• Key representative of the IT audit team. Conducted ITGC & SOX engagements, testing, and drafting RCM for ITGC.
• Internal audit controls, Risk analysis and management using client ERP systems reporting to client CXOs.
• SBI Cards & Payment Service Ltd, Agilent Technologies, WSP India Pvt. Ltd, Xavient Information Systems
SKILLS AND ACHIEVEMENTS
ACTIVITIES
• ISM certified | Blue Ocean strategy certified | Digital marketing certified | Information systems auditing controls &
assurance Practitioner| IDEO Design Thinking practitioner | IAM executor.
• Problem-solving, strategic thinking, Negotiator, Team motivator, Altruistic and good verbal & written communication skills.
• Creative Writing | Exploring different geographies | Experimentation with a variety of cuisine.
