Quotation for AI-Powered Business Agents
Client: Realomatrix
Prepared by: Navneet Mishra
Date: 29 jan 2025
1. Project Scope
This project includes the development of two AI-powered business agents:
● A Text-Based AI Agent for handling customer inquiries, automation, and
business intelligence.
● A Voice-Based AI Agent for real-time voice interactions with customers via
calls or voice commands.
Both agents will use state-of-the-art AI models, Retrieval-Augmented Generation
(RAG), and tool-based execution for enhanced business automation.
2. Features & Capabilities
2.1 Text-Based AI Agent
A chatbot capable of human-like conversations with real-time business
automation.
Core Features
● Advanced LLM (GPT-4, Claude, or Custom Model)
● RAG (Retrieval-Augmented Generation) for Knowledge Base Support
● API Tools for Business Automation (Database Queries, Order Management,
etc.)
● Multi-Channel Support (Website, WhatsApp, Messenger, Slack, Telegram,
etc.)
● CRM Integration (Salesforce, HubSpot, Zoho, etc.)
● Action Execution (e.g., Sending Emails, Fetching Reports, Managing
Appointments)
● Dynamic Prompt Engineering for Custom Responses
● Role-Based Access (for Admins, Employees, and Customers)
● Analytics Dashboard to Track Conversations & Performance
Advanced Capabilities
● Tool Use & Function Calling – AI can call APIs to execute business actions
● Business Intelligence Reports – AI can analyze trends and provide insights
● Multi-Language Support – AI can communicate in different languages
● Sentiment Analysis – AI can gauge user emotions and adjust responses
● Memory & Personalization – AI remembers past interactions for a better
experience
2.2 Voice-Based AI Agent
An AI-powered voice assistant that can handle customer calls, execute tasks, and
provide information in real time.
Core Features
● ElevenLabs for Realistic Voice Synthesis
● Speech-to-Text (STT) & Text-to-Speech (TTS) using Whisper or Deepgram
● AI-Based Call Handling (Inbound & Outbound Calls)
● IVR (Interactive Voice Response) for Call Routing
● Appointment Scheduling & Order Management
● Real-Time Transcription & Call Summaries
● Multi-Language Voice Support
Advanced Capabilities
● Live Customer Support & Call Center Automation
● AI-Powered Call Summaries & Action Items
● Integration with Ticketing Systems (Zendesk, Freshdesk, etc.)
● Voice-Based Business Analytics
3. Technology Stack
Component Technology
LLM Models GPT-4, Claude, Mistral, Llama 3
Voice Synthesis ElevenLabs
Speech Recognition Whisper, Deepgram
RAG (Knowledge LlamaIndex, LangChain, Weaviate
Base)
Database PostgreSQL, MongoDB, Firebase
Frontend React, [Link]
Backend [Link], Express, FastAPI
API Integrations Stripe, Twilio, SendGrid, OpenAI Function
Calling
Hosting AWS, Google Cloud, Azure
4. Project Timeline
Milestone Duration
Requirement Gathering 1 weeks
AI Model Fine-Tuning & RAG 2-3 weeks
Implementation
UI/UX & Dashboard Development 1-2 weeks
API & Tool Integrations 2 weeks
Testing & Iterations 1 weeks
Deployment & Training 1 week
Total Estimated Time 8-10
weeks
5. Pricing Structure
1. Text-Based AI Agent
● Base Development Cost (LLM + RAG + Tools)
○ ₹40,000 to ₹80,000
○ This includes the basic development of the text-based AI agent,
leveraging an LLM like GPT-4 or similar, setting up a knowledge
base (RAG), and integrating essential business automation tools.
● Advanced Capabilities
○ ₹20,000 to ₹50,000
○ Custom tools for business processes, basic sentiment analysis,
simple API integrations (CRM, ERP, etc.).
2. Voice-Based AI Agent
● Base Development Cost (Voice + STT + TTS + Calls)
○ ₹50,000 to ₹1,00,000
○ Includes using ElevenLabs for voice synthesis, speech-to-text and
text-to-speech integration (Whisper or Deepgram), and setting up a
basic call-handling system.
● Advanced Capabilities
○ ₹20,000 to ₹40,000
○ Features like real-time transcription, call summaries, and basic
integrations with ticketing systems (Zendesk/Freshdesk).
3. Admin Dashboard & Analytics (Optional)
● ₹30,000 to ₹75,000
○ Developing a basic dashboard for tracking interactions and
performance metrics.
4. Monthly Maintenance & AI Model Hosting
● Basic Plan (Bug Fixes & Minor Updates)
○ ₹5,000 to ₹15,000/month
○ Includes routine maintenance, bug fixes, and minor updates for
smooth operation.
● Premium Plan (Support + Customization + Updates)
○ ₹20,000 to ₹40,000/month
○ Includes extended support, occasional customization, and regular
model updates.
5. Additional Costs (If Required)
● Custom Model Fine-Tuning (Proprietary AI)
○ ₹20,000 to ₹50,000
○ Fine-tuning AI models for the client’s specific business needs.
● API & Third-Party Tool Integration (CRM, ERP, etc.)
○ ₹10,000 to ₹30,000 per integration
○ Integrating with third-party tools such as CRMs, payment
gateways, or ERP systems.
● Multi-Language Model Fine-Tuning
○ ₹20,000 to ₹40,000 per language
○ Training the AI in multiple languages for broader market reach.
● On-Prem Deployment
○ ₹10,000 to ₹20,000
○ Deploying the solution on the client's own servers for enhanced
security.
6. Payment Terms
● 30% upfront payment before development begins
● 70% after final deployment & client approval
7. Notes & Considerations
● RAG Implementation requires structured documents (PDFs, CSVs,
databases) for indexing.
● ElevenLabs & API Costs are recurring and depend on usage volume.
● Client Data Security & Privacy Compliance (GDPR, HIPAA, etc.) will be
maintained.
● Custom Branding & Model Voice Training can be done as per the client’s
requirements.
