DW2000

Maintenance Manual
Rev.3.2a
INDEX00-00

Read and keep this manual

• Read safety instructions carefully and understand them before

starting your operation.
• Keep this manual at hand for reference.

[INDEX00-00]
Hitachi Proprietary DW2000
Rev.0
ii Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Federal Communications Commission (FCC) Statement

NOTICE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against such harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.

“EINE LEICHT ZUGÄNGLICHE TRENN-VORRICHTUNG, MIT EINER KONTAKT-

ÖFFNUNGSWEITE VON MINDESTENS 3mm IST IN DER UNMITTELBAREN NÄHE DER
VERBRAUCHERANLAGE ANZUORDEN (4-POLIGE ABSCHALTUNG).”

“Maschinenlarminformationsverordnung 3. GSGV, 18.01.1991: Der hochste Schalldruckpegel betragt 70

dB(A) oder weniger gemas EN ISO 7779”

CLASS 1 LASER PRODUCT

Warning:
This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Warnung:
Dies ist ein Produkt der Klasse A. In nichtgewerblichen Umgebungen können von dem Gerät
Funkstörungen ausgehen, zu deren Beseitigung vom Benutzer geeignete Maßnahmen zu
ergreifen sind.

ii
Hitachi Proprietary DW2000
Rev.0
iii Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Please use the supplied power cord. The power cord may not be used with other products.

This symbol on the product or on its packaging means that your electrical and
electronic equipment should be disposed at the end of life separately from your
household wastes.
There are separate collection systems for recycling in EU. For more information,
please contact the local authority or the dealer where you purchased the product.

BSMI

iii
Hitachi Proprietary DW2000
Rev.2
iv Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Preface
This manual describes the maintenance of DW2000 Storage system, including installation and replacement.
Before starting maintenance, read the manual carefully to be familiar with operating procedures and
instructions.
Particularly, be familiar with the Safety Section and obey its instructions.
Keep the manual on hand for your convenience.

The manual is copyrighted by Hitachi Vantara, Ltd. No part of the manual may be copied or reproduced in
any form or by any means without the prior permission of the publisher.

All information contained herein is subject to change without notice.

Every precaution has been taken in the preparation of the manual. However, if you have any questions or find
a mistake or omission, please contact the Technical Support Division.

The screens described herein are the screens displayed by the Hitachi-generated program which runs on the
Windows of the Microsoft Corporation.

MS-DOS : Registered trademark of the Microsoft Corporation in USA.

Windows : Registered trademark of the Microsoft Corporation in USA.
ESCON : Registered trademark of the International Business Machines Corporation in USA.
ESCD : Registered trademark of the International Business Machines Corporation in USA.
IOCDS : Registered trademark of the International Business Machines Corporation in USA.
MVS : Registered trademark of the International Business Machines Corporation in USA.
OS/390 : Registered trademark of the International Business Machines Corporation in USA.
PPRC : Registered trademark of the International Business Machines Corporation in USA.
TSO : Registered trademark of the International Business Machines Corporation in USA.

Other company names and trade names described in the manual are trademarks or registered trademarks of
corresponding companies.

iv
Hitachi Proprietary DW2000
Rev.1
v Copyright © 2024, 2025, Hitachi Vantara, Ltd.

1. Conversion
(1) Model name conversion
Read each array model names as shown in the table below.

Table 1-1 Conversion Table for Array Model Name

Model name Abbreviation for Model Name
DW2000-CBS +DW-F2000-CTLASH CBS
(VSP B28)
DW2000-CBS +DW-F2000-CTLAS
(VSP B26)
DW2000-CBS +DW-F2000-CTLXS
(VSP B24)
DW-F2000-DBN2E DBN2

(2) Conversion table between Controller Chassis and model name

The following table shows the conversion between Controller Chassis and model name for each
model. DW2000 Storage System includes the following models.
Controller Chassis Model
CBS VSP B28
VSP B26
VSP B24

(3) Different descriptions on Web Console

Read some descriptions on Web Console as shown in the table below.
Description on the display and in messages To be read as:
CTL1 CTL01
CTL2 CTL02
GUM ESM
Storage Navigator Web Console
SVP Maintenance PC, MPC
Storage Advisor Embedded VSP One Block Administrator

Abbreviation used in this Name displayed on Product name

manual Maintenance Utility
CHB (25G Eth) Ethernet 25 Gbps Channel iSCSI 25 Gbps Channel Board
Board
CHB (100G Eth) Ethernet 100 Gbps Channel Ethernet 100 Gbps Channel
Board Board

v
Hitachi Proprietary DW2000
Rev.0
vi Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Contents
Preface
1. SAFETY SUMMARY
2. START
3. OPTION & FIRMWARE VERSION
4. FIRMWARE
5. THEORY OF OPERATION
6. LOCATION
7. INSTALLATION
8. MAINTENANCE PC
9. DIAGNOSIS
[Link] (ACTION CODE)
11. SIM RC
[Link]
[Link]
[Link]
[Link]
[Link] CHECK
[Link] CATALOG
[Link]

vi
Hitachi Proprietary DW2000
Rev.3.2a
REV00-10 Copyright © 2024, 2025, Hitachi Vantara, Ltd.

REVISION CONTROL OF MAINTENANCE MANUAL

Legend for revision codes : AD : Addition CH : Change CR : Correction DL : Deletion
REV. Date Description Sheet No. Code
3.2a Apr.8.2025 Rev.3.2 Rev.3.2a i CH
Specification change. MPC03-790, 800, 810, 811(New), 820, 1010, 1020, AD/CH
1021(New), 1490, 1500, 1510, 1520, 1521(New)
3.2 Mar.12.2025 Rev.3.1 Rev.3.2 i CH
Manual improvement. SAFETY02-30, 50, 60 AD/CH/
MPC01-20, 21, 201, 03-330, 360, 390 DL
ACC04-110
SIMRC01-10, 02-230
TRBL03-350, 360, 370, 380, 2080, 2140
PARTS03-30
3.1 Mar.12.2025 Rev.3 Rev.3.1 i CH
Manual improvement. SAFETY02-30, 50, 60 AD/CH/
MPC01-20, 21, 201, 03-330, 360, 390 DL
ACC04-110
SIMRC01-10, 02-230
TRBL03-350, 360, 370, 380, 2080, 2140
PARTS03-30
3 Feb.7.2025 Rev.2a Rev.3 i CH
Manual improvement. FIRM03-21(New), 60, 90, 210, 211, 212(New), 270, 301, AD/CH/
04-20, 21(New) DL
THEORY01-01-10, 02-10-30, 02-11-70, 05-05-70, 80,
90, 05-06-200, 05-11-10
LOC02-70, 80
INST00-00-10, 01-02-90, 100, 01-03-70, 80, 02-08-40,
03-03-30, 40, 03-04-80, 340, 04-03-50, 60
MPC00-10, 80, 01-10, 21(New), 40, 201(New), 02-390,
491, 600, 610, 701, 03-650, 970, 1280, 1400, 04-240,
630, 720, 05-80, 1250, 1280, 1430, 11-40, 240, 330, 340,
370, 371(New)
SIMRC02-50, 60, 130, 140, 200, 210, 220
TRBL00-40, 02-320, 610, 720, 721(New), 830, 03-
150, 310, 320, 350, 370, 960, 961, 1560, 1800, 1870,
1871(New), 04-220, 240, 350, 351(New), 360, 370, 390,
400, 410, 430, 590, 880, 1210, 1240, 1520, 06-80, 08-
20, 10-80, 90, 100, 130, 160, 190, 240, 280, 330, 18-200,
210, 520, 20-10, 40, 60, 80, 90, 100, 140, 150, 160, 30-30
REP01-03-30, 200, 290, 02-03-50, 90, 220, 02-04-150,
190, 240, 250, 02-06-100, 110, 02-09-90, 02-10-100, 02-
11-70, 02-12-110, 02-14-100, 110, 02-15-610, 611(New)
PARTS03-10, 30
GLOSSARY01-10, 40, 50, 60, 70, 80, 90
Add Function ID 06:14, 09:17, G03:01, G03:08. FIRM06-10, 10A(New), 10B(New), 11, 12 AD
Supports create CSR and Self-Signed certificate, MPC00-40, 03-1250, 1280, 1290, 1291(New), 1310, AD/CH
creating private key and Public key, editing 1490(New), 1500(New), 1510(New), 1520(New),
session timeout period, setting up common criteria 1530(New), 1540(New), 1550(New), 1560(New),
certification. 1570(New), 11-140
Firmware version update. MPC01-220 AD
Forcibly Restoring Keys from a File Using VSP MPC00-60, 04-760, 770(New), 11-90 AD/CH
One Block Administrator.
QoS support. SIMRC02-240 AD
Procedure When Common Criteria Authentication TRBL00-20, 02-814(New) AD
Setting Failed.
Added SIM = 7d0e3x. TRBL00-50, 02-850, 03-2460, 2470, 2471(New), 2480 AD/CH

REV00-10
Hitachi Proprietary DW2000
Rev.3
REV00-20 Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Legend for revision codes : AD : Addition CH : Change CR : Correction DL : Deletion

REV. Date Description Sheet No. Code
2a Nov.21.2024 Rev.2 Rev.2a i CH
Drive support. (SQM5A-S30RNC) OPTVER01-30 AD/CH
FIRM06-11
THEORY01-02-10, 01-03-50, 04-04-10, 30, 02-11-20,
05-05-70, 80, 90, 05-06-190, 200, 05-06-10, 05-07-10,
05-08-10
INST01-02-30, 90, 100, 03-03-20
ACC04-110
REP01-05-80, 02-03-80
PARTS02-10, 20, 40, 03-30
GLOSSARY01-60, 80, 90
2 Oct.9.2024 Rev.1a Rev.2 i CH
Changed the copyright company name in the iv CH
manual.
Manual improvement. SAFETY02-40, 50, 60, 70, 80(New), 03-20, 30, 90 AD/CH/
FIRM01-20, 30, 03-20, 30, 40, 50, 60, 70, 80, 120, 130, DL
150, 160, 200, 250, 260, 270, 271, 301, 04-80, 81(New),
121(New), 240
THEORY00-00-20, 01-03-10, 01-04-10, 02-03-260, 02-
07-10, 30, 02-10-20, 04-02-20, 30, 31(New), 50, 05-03-
30, 05-06-190, 05-08-30, 40, 50
INST03-04-200, 280, 03-09-30, 31(New), 04-04-230
MPC00-80, 02-150, 260, 490, 491(New), 492(New), 03-
180, 570, 830, 850, 1280, 1400, 1470, 04-91, 180, 270,
350, 05-70, 110, 140, 1020, 1030, 11-180, 400(New),
410(New), 420(New)
ACC04-20
SIMRC02-40, 60, 180, 240
TRBL00-30, 60, 100, 02-160, 370, 600, 611(New), 880,
03-10, 220, 230, 240, 350, 400, 410, 500, 600, 640, 930,
930A(New), 931, 932(New), 940, 950, 960, 961(New),
1010, 1200, 1210, 1220, 1230, 1240, 1250, 1290,
1300, 1350, 1730, 1750, 2030, 2040, 2350, 2460, 2470,
2480(New), 04-20, 30, 40, 60, 80, 90, 330, 540, 1400,
1410, 06-110, 120, 230, 300, 07-10, 300, 460, 10-110,
11-30, 12-20, 30, 13-20, 15-110, 150, 18-10, 370, 25-10,
20, 30, 40(New), 50(New), 26-10, 30-20, 30 31-10, 32-
10(New)
REP01-01-10, 01-03-30, 40, 60, 70, 80, 90, 100, 120,
160, 180, 200, 230, 250, 280, 290, 300, 01-04-20, 01-05-
30, 31, 110, 02-03-20, 02-04-120, 02-05-80, 02-06-90,
02-12-60, 02-15-120, 570, 600, 601(New)
PARTS01-10, 02-40, 90
Drive support. (SNM5D-RxxxNC, OPTVER01-30 AD/CH
SNS5x-RxxxNC) THEORY01-02-20, 01-04-10, 02-05-20, 02-11-20, 05-05-
70, 80, 90, 05-06-190, 200, 05-08-10
INST01-02-10, 20, 30, 40, 50, 60, 90, 100, 03-03-20
ACC04-110
REP01-05-80, 90, 02-03-80
PARTS02-10, 40, 50, 60, 90, 03-30
Added ESM feature ID table. FIRM00-10, 06-12(New) AD
Added procedures for restoring configuration FIRM05-180, 190 AD/CH
information.

REV00-20
Hitachi Proprietary DW2000
Rev.3
REV00-21 Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Legend for revision codes : AD : Addition CH : Change CR : Correction DL : Deletion

REV. Date Description Sheet No. Code
Add Function ID 09:09, 09:10, 09:28, 09:30, FIRM06-10, 11(New) AD
10:00, 10:02, 10:06, 10:11.
Added explanation of DDP functions. THEORY00-00-10, 02-02-10, 20(New), 30(New), AD
40(New), 50(New), 60(New), 70(New)
Firmware version update. MPC01-220 AD
Changed the description of Select Update MPC01-320 CH
Objects window operation.
Fix network settings. MPC03-581, 590 CH
Supports VRG V03. MPC04-630, 720, 730 AD
TRBL00-100, 30-10(New), 20(New), 30(New)
Support for changing AutoDump save path. MPC05-130, 140, 150, 170, 240 AD/CH
Changed the copyright statement. MPC05-260 CH
TRBL04-530, 990, 1150
Added SIM = 21adxx, 21aexx, 21afxx, 7d190x, SIMRC02-20, 400, 410 AD/CH
7d1a0x. TRBL00-100, 02-860, 25-30, 26-10, 31-10(New)
Added VRG SIM. SIMRC02-80, 90, 100, 240, 390 AD/CH
Drive firmware update guard support. TRBL00-20, 02-812(New), 813(New) AD/CH
TI RoW Secure Snapshot Support. TRBL00-100, 29-10(New) AD
Supports VRG extended troubleshooting. TRBL02-540, 03-30, 610, 611, 630, 640, 641(New), AD/CH
820, 10-380, 381, 390, 391(New), 392(New), 393(New),
394(New), 395(New)

REV00-21
Hitachi Proprietary DW2000
Rev.3
REV00-30 Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Legend for revision codes : AD : Addition CH : Change CR : Correction DL : Deletion

REV. Date Description Sheet No. Code
1a May.30.2024 Rev.1 Rev.1a i CH
Manual improvement. OPTVER01-50 AD/CH/
FIRM00-10, 01-10, 03-10, 20, 30, 50, 70, 80, 90, 120, DL
130, 140, 211, 220, 240, 250, 260, 270, 300, 301(New),
320
THEORY01-01-10, 02-03-10, 200, 210, 02-07-40, 04-03-
10, 05-05-80, 90
LOC03-70
INST03-01-90, 03-08-60
MPC02-380, 470, 471, 472(New), 03-50, 60, 70, 80, 90,
100, 120, 580, 581(New), 1450, 1460, 04-630, 05-1120,
1150, 1160, 1170
SIMRC02-50, 130, 160, 170
TRBL02-110, 140, 300, 490, 491(New), 630, 960, 03-
1580, 1630, 1820, 1830, 2030, 2390, 2450, 04-430, 05-
50, 51, 52(New), 09-50, 18-420, 25-10, 20, 30(New), 26-
10
REP01-01-70, 01-03-30, 40, 60, 70, 80, 90, 100, 120,
160, 180, 200, 230, 250, 280, 290, 300, 01-05-70, 80, 02-
04-80
Unified terminology. FIRM01-20, 04-60, 05-120, 150 CH
THEORY01-03-20, 05-03-10, 20, 05-04-10, 05-06-60,
140, 150, 05-09-30
INST01-03-50, 60, 02-10-130, 140, 02-14-10, 03-01-30,
40, 03-03-10, 03-04-70, 03-05-10, 40, 03-06-10, 50, 03-
07-20, 03-08-10, 100, 04-03-10, 04-04-70, 04-05-10, 50,
70, 04-06-10, 50, 60, 04-07-20, 05-02-100, 200, 05-03-20
MPC02-20, 30, 90, 100, 110, 130, 170, 190, 200, 410,
430, 460, 480, 560, 600, 610, 620, 690, 820, 03-220,
1040, 1080, 1150, 1160, 1190, 1430, 05-10, 140, 1420,
11-10, 260
DIAG02-10, 04-30, 40
SIMRC02-280, 350, 400
TRBL00-40, 02-70, 80, 340, 570, 580, 590, 03-280, 430,
450, 480, 510, 550, 560, 950, 1300, 1390, 1500, 1520,
1530, 1540, 1970, 1980, 1990, 2000, 2010, 2020, 2050,
2080, 2090, 2250, 2260, 2270, 2280, 2290, 2360, 04-20,
40, 60, 130, 280, 290, 330, 1290, 1310, 15-110, 17-10,
19-10
Delete Cloud Connector Settings. FIRM03-300 CH/DL
INST02-01-20, 02-15-10, 20, 30, 40, 70, 90
MPC00-40, 03-170, 1230, 1340, 1350, 1360, 11-30, 40,
140
TRBL02-332, 03-2240, 2260, 2280
Removed Select Cipher Suite. MPC00-30, 03-170, 1000, 1250, 11-130 DL
TRBL03-2240
Verify now supports multiple LDEV MPC00-50, 04-91(New), 92(New), 630, 690, 720 AD/CH
specifications.
Supports parity group forced format.
Encryption support. MPC01-20 AD
OpenSSL 3.0.12 compatible. MPC01-210, 220 CH
Firmware version update. MPC01-220 AD
Added precautions when registering multiple MPC01-230, 231(New) AD
models.

REV00-30
Hitachi Proprietary DW2000
Rev.3
REV00-31 Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Legend for revision codes : AD : Addition CH : Change CR : Correction DL : Deletion

REV. Date Description Sheet No. Code
Jetty11 support. MPC01-220, 05-270 AD
Enhanced password complexity. MPC02-380, 410, 430, 470, 490, 700, 701(New), 03-40, AD/CH
50, 70, 90, 100, 120, 150, 160, 170
SIMRC02-410
Added explanation of error message when MPC02-470, 471(New), 480, 490 AD/CH
registering device. TRBL03-930, 931(New), 940, 950, 960
Snapshot Data Retention Period Setting for Thin MPC02-590 AD
Image Advanced Pairs. TRBL00-100, 27-10(New), 20(New), 30(New), 28-
10(New), 20(New)
Added SIM = 661000, 661001. SIMRC02-190 AD
TRBL00-80, 02-860, 13-20(New), 30(New)
Dealing with feature reduction. SIMRC02-340 DL
Added SIM = 7d0exx. SIMRC02-410 AD/CH
TRBL00-50, 02-330, 331, 850, 03-2460(New),
2470(New)
1 Mar.27.2024 Rev.0 Rev.1 i CH
100G NVMe/TCP support. v AD/CH
OPTVER01-20, 30, 50
FIRM01-10, 03-20, 30, 40, 70, 100, 101(New), 130, 150,
170
THEORY00-00-10, 30, 40, 01-02-10, 01-03-50, 01-04-
20, 30, 40, 02-03-10, 30, 40, 50, 150, 160, 170, 190, 200,
250, 05-05-10, 50, 60, 70, 160, 190(New), 05-06-160,
170, 05-08-10
LOC02-110, 03-60, 70, 04-20
INST00-00-20, 01-02-10, 30, 50, 120, 01-03-20, 01-05-
20, 02-01-30, 02-10-10, 30, 60, 70, 03-02-20, 03-05-30,
04-02-10, 04-05-50
MPC03-1370, 04-10, 100, 140, 160, 180, 220, 270, 300,
330, 360, 390, 420, 450, 480, 600, 630, 640, 660, 690,
720, 05-1110, 1120, 1130, 1140, 1150, 1160, 1170, 06-10,
20, 50, 70, 80
ACC00-10, 04-30, 80, 90, 100
SIMRC02-40
TRBL00-50, 60, 04-120, 1390, 1400, 1410, 1420, 1430,
1440, 1450, 1480, 1490
100G NVMe/TCP support. REP01-05-130, 02-04-240, 02-10-60, 70, 80, 02-11-70, AD/CH
80, 90
PARTS02-20, 40, 50, 03-10, 20, 30, 40
GLOSSARY01-50, 60, 70, 80, 90(New)
Dealing with feature reduction. INDEX, SAFETY, FIRM, THEORY, LOC, INST, MPC, AD/CH/
REP, PARTS DL
FC64G CHB support OPTVER01-20, 30 AD/CH
FIRM01-10, 03-30, 70, 130
THEORY01-04-20, 02-03-10, 160, 05-05-10, 30, 05-06-
160, 170, 180, 05-08-10
LOC03-70, 04-10
INST01-02-10, 30, 50, 120, 01-03-20, 02-10-30, 03-05-
30, 50, 03-08-30, 40, 60, 70, 04-05-50
SIMRC02-120, 390
TRBL00-100, 02-720, 860, 04-30, 50, 51(New), 140,
150, 23-10
REP02-10-60, 70, 80, 02-11-10, 20, 70, 90
PARTS02-20, 40, 50, 03-10, 20, 30, 40

REV00-31
Hitachi Proprietary DW2000
Rev.3
REV00-32 Copyright © 2024, 2025, Hitachi Vantara, Ltd.

Legend for revision codes : AD : Addition CH : Change CR : Correction DL : Deletion

REV. Date Description Sheet No. Code
Manual improvement. FIRM01-30, 03-20, 30, 50, 80, 90, 111, 150, 210, 211, AD/CH/
230, 240, 260, 270, 04-100 DL
THEORY01-04-10, 02-03-20, 140, 02-11-70, 80, 05-08-
10, 30, 05-09-50
LOC02-10, 03-50
INST01-02-10, 30, 50, 80, 01-03-30, 02-03-40, 70, 02-
07-30, 02-15-40, 50, 60, 03-03-20, 03-09-10, 05-02-200,
220
MPC03-260, 270, 280, 420, 430, 570, 580, 610, 620, 680,
800, 810, 1020, 1200, 1210, 1280, 1310, 05-110, 11-10,
240
DIAG04-20
SIMRC02-130, 150
TRBL02-130, 131(New), 160, 170, 03-20, 30, 40, 70, 80,
110, 120, 121, 190, 820, 1620, 1640, 1810, 04-200, 250,
300, 301(New), 06-40, 26-10
REP02-14-50, 03-02-30
PARTS02-90
GLOSSARY01-20
CPU power saving function support. FIRM06-20, 30, 40 AD
Removed model name logo. INST01-04-20 CH
REP02-16-30
Removed Universal Volume Manager. MPC00-50, 04-530, 11-90 DL
Added Restricted CHB/DKB installation . SIMRC02-40 AD
TRBL00-20, 50, 02-811(New), 850, 03-2440(New)
Added Lack of ACLBs. SIMRC02-130 AD
TRBL00-50, 02-850, 03-2450(New)
SecureSnap support TRBL05-50, 51(New) AD
0 Feb.1.2024 Issued All -

REV00-32