ABDULLAH AL MAHMUD
Strategic Account Manager
³ =88
@ q [Link]/in/aa- 9 Uttara, Dhaka
01778140787
[Link]@[Link] mahmud
m
AWARDS government sector wings, generating over 6= Crore in annual
revenue for the company.
Sales Excellence Q2-2023
' Secured the "First Runner-
Up" position in terms of
achieving 130% of the
target.
Sales DYNAMO Q4-2022
& Awarded "Dynamo" for
onboarding two top-tier
clients generating BDT 60
lac yearly revenue.
Salesman of Q4 - 2019
) Generated BDT 1.45 Crore
from 3 major Govt.
Projects: Sheikh Hasina
Burn Unit Hospital, GPO
Head Office and BAPARD.
KEY ACHIEVEMENTS
Target Achiever
Ø Successfully negotiated
and closed contracts
worth a total of BDT 1.60
Crore in 2023.
Incremental Revenue
D Growth
Enhanced 5 strategic
accounts in 2024,
increasing annual revenue
by 15% and adding BDT 24
Lac through upsell and
cross-sell opportunities.
Customer Centric Approach
Implemented an IoT solution
for Unilever Bangladesh in
2023, boosting their annual
sales by over BDT 50 lac.
100% Client Retention
☺ Maintained 100% client
retention for strategic
accounts from 2022 to
present by enhancing client
management strategies.
The Largest Partnership
Ǵ Established largest
partnership with ARAMEX
Bangladesh in 2021,
boosting revenue by BDT
2.5= Crore yearly through
effective alliance
management.
Enlistment of Energypac
: In 2020, successfully
enlisted Energypac with
LGED, one of the largest
SUMMARY Major Responsibilities:
•
Managing 40¦ fiey accounts: Overseeing projects with a combined
Dedicated and results-oriented budget of
professional with extensive over BDT 3 Crore.
experience in managing and Cultivate relationships: Build strong connections with key
•
nurturing relationships with top-
decision-makers, conducting needs assessments to understand
tier clients. Adept at
business challenges and objectives.
understanding client structures
Channel development: Responsible for the revenue target of
and implementing new solutions •
to meet business and technical BDT 2.5 Crore from the Pharmaceuticals, Hospitals, FMCG, Group
expectations. Proven track of Companies, RMGs, Logistics, Telco, MNC, Financial Institutions,
record in exceeding quarterly and different Govt. wings.
KPIs, enhancing gross profit, and •
Stay informed: Monitor industry trends, competitor activities, and
driving cross-sell opportunities. emerging technologies.
Skilled in coordinating cross- •
Negotiate contracts: Ensure favorable terms for clients and the
functional teams to deliver company.
superior service, managing •
Identify opportunities G Develop account plans: Capitalize on
technical escalations, and upsell and cross-sell potential by creating strategies for achieving
ensuring optimal account setup revenue and growth targets.
andamaintenance. Collaborate cross-functionally: Work with technical, marketing,
Passionate about continuous •
development, mentoring team supply chain, and support teams to deliver exceptional client
members, and promoting strategic service and enhance products based on client feedback, increasing
initiatives. Knowledgeable about satisfaction and reducing support tickets.
industry trends, competitive •
Lead and mentor a sales team of 3: Set targets, conduct
positioning, and leveraging performance reviews, and provide feedback.
customer feedback to improve •
Prepare forecasts and reports:
internal processes and tools. - Working closely with the CEO G HOD to complete the backend
works, sales activities, forecasts G results.
- Tracking and analyzing sales metrics and KPIs to assess team
EXPERIENCE
performance.
Strategic Account Manager Key Account Manager (Senior KAM)
B-Trac Solution Limited (Bangla e-Courier Limited (Concern of Dotlines Bangladesh Ltd.)
Trac Group)
12/2020 - 09/2021 Gulshan,
1 Dhaka Major Responsibilities:
Account Management: Develop and manage 35= key accounts and
0 •
200=
/ merchants, meeting monthly sales of BDT 20 Lac.
2 •
Growth: Increase territory growth by 25% and acquire key accounts.
0 •
Collaboration: Work with branch managers to generate and
2 analyze daily revenue reports, preparing submissions for the
1 CEO.
•
Churn Reduction: Develop strategies to reduce churn by 10% and
ensure high customer retention.
- Client Database: Manage a corporate client database and
•
create meeting agendas to capture client needs.
P •
Proposals G Contracts: Write business proposals, negotiate
r contracts, and establish performance timelines.
e •
Improved Client Retention Rates: By 20% through enhanced
s relationship management and service delivery metrics.
e
n
t
B
a
n
a
n
i
,
D
h
a
k
a
INDUSTRY EXPERTISE
EXPERIENCE
Account Management Senior Key Account Manager
Energypac 01/2018 - 11/2020 Tejgaon,
Communication & Negotiations Dhaka Major Responsibilities:
•
Sales Achievement: Generated over 4 crore BDT in sales and
achieved 30% of
Presentation & Reporting sales increase for 2019.
•
Business Expansion: Connect with KDMs at Government G
Corporate Houses.
Analytical & Problem Solving •
Project Acquisition G Prospect Research: Hunt for new projects
and support existing clients by arranging meetings with new
prospects, maintaining detailed call logs and sales reports.
Leadership •
Marfiet Analysis: Prepare presentations and dashboards with
market analysis, financial projections, demographics, and
competition data.
Team Player Event Coordination: Support marketing initiatives, arranging
•
trade shows, fairs, and conferences.
•
Brand Promotion: Promote the company brand to key buyers and
STRENGTHS
customers.
Government Projects: Collaborate with decision makers in LGED,
Value Based Selling •
g Always focusing on benefiting PWD, NHA, and RAJUK and overseeing projects worth of BDT 7
Crore.
the customer throughout
the sales process. Client Service Executive
Results-driven Approach Ogilvy & Mather Communication 02/2016 - 12/2017
Consistently exceeds sales Mohakhali, Dhaka Major Responsibilities:
targets by aligning •
Portfolio Management: Oversee 25= clients, providing comprehensive
business strategies with support.
customer needs. Opportunity Generation: Self-generate leads, conduct
•
presentations, and expand client relationships.
Negotiation Skills Client Relations: Build and maintain long-term relationships with
Demonstrated ability to •
corporate clients for expansion and support.
•
Communication: Interact with clients via phone, in-person,
and written communication.
•
Client Briefs: Translate client briefs to the creative department.
•
Administration: Handle file management, appointment setting,
and follow- ups.
negotiate favorable
EDUCATION
contracts, driving
incremental revenue
growth through upselling
Master of Business Administration -
GPA
opportunities. International Business 3.60 /
University of Dhaka 2023 - 4.00
Relationship Present
q Management
Skilled at managing and Bachelor of Business Administration - GPA
nurturing strong, long- Marketing 2.60 /
term relationships with 4.00
top-tier clients. North South University
2015
PROJECTS
SKILLS
SaaS Sell B2B Sales Strategic Planning Strategy Development
Joyee by IPDC Finance
2017
Market Research Competitor Analysis Stakeholder
'IPDC Joyee' aids women
entrepreneurs in their business Management Portfolio Management Reporting MS
activities through loan
Office Presentation
service which began its journey in
2018.
•
Collaborated with two faculty contributing to the development and successful launch of Joyee.
members to conduct •
"Joyee" has become a profitable and acclaimed product of IPDC
comprehensive market Finance, empowering women entrepreneurs.
research for the Joyee Scheme
Project.
•
Provided efficient and insightful
data analysis, directly
Contract Negotiations IoT
Adaptability
Proposal Writing
Collaboration Relationship
Management Corporate
Branding
CERTIFICATION
Technical Support Fundamentals
Coursera - January 2023
Introduction to TCP/IP
Coursera - December 2022
PASSIONS
TRAINING / COURSES
Love for SEO Brand Management - Aligning Brand and Behavior
S Passionate about SEO, Business Certification course by
focused on leveraging
Professional Certification Course Coursera, in association of
Google ranking factors to
by BD Jobs London Business School
boost website visibility.
Detail-oriented Analytics Project Management & Other Marketing in a Digital World
o Tools for Career Development Certification Course by Coursera
Love to analyzing website
Specialization in association with University of
analytics and metrics to
Professional Course by Illinois
drive sales growth.
Coursera in association with
Startup Enthusiast University of California.
U Active in the startup
ecosystem through VOLUNTEERING
networking, mentorship,
and staying updated on Volunteer
business trends.
Supported two startups Jaago Foundation 2012 - 2015
with business
Taught at a school that was part of a Free Education for Children
development,
initiative.
fundraising, and
strategic planning.
Volunteer
Quantum Foundation 2019 - 2021
REFERENCES
Collaborated with the teams to organize blood donation programs.
Mr. Safayet Abdullah
Senior Manager MY TIME
Btrac Solutions Limited
Phone: =88 A
01713186922
Email: A Review Goals G Priorities
F B
[Link]@[Link] Lead Generation G
Relation: Professional
B Prospecting Sales Pipeline
Barrister Omar Soeb Management Product
Chowdhury C
C Knowledge G Training
Head of Legal G Legal
Adviser LR Global E Networking G Relationship
Bangladesh D D Build Family Time
Phone: =88 01671688037
Email:
soeb013@[Link]
Relation: Personal
