Strategic HR Metrics
Metrics Formulas
Productivity Metrics _______________________________________________
Revenue per FTE
Productivity Metrics
• Revenue per FTE
• Profit per FTE
Profit per FTE
• Human Capital Return on
Investment
• Absenteeism Rate Human Capital ROI
Absenteeism Rate
Source: British Columbia Human Resource Management Association, 2010
Recruitment Metrics _______________________________________________
Vacancy Rate
Recruitment Metrics
• Vacancy Rate 1st year Resignation Rate
• 1st year Resignation Rate
• Time to hire / Time to fill
• Source of hire
• Candidate job satisfaction
rate
Time to fill / hire
• Hiring manager satisfaction
rate
Source of hire
Candidate job satisfaction rate
Hiring manager satisfaction rate
Source: British Columbia Human Resource Management Association, 2010
Compensation Metrics _______________________________________________
Labour cost per FTE
Compensation Metrics
• Labour cost per FTE
• Labour cost per Revenue
Percent
Labour cost per Revenue %
• Labour cost per Expense
Percent
Labour cost per Expense %
Source: British Columbia Human Resource Management Association, 2010
Retention Metrics _______________________________________________
Turnover rate
Voluntary turnover rate
Retention Metrics
• Turnover
• Voluntary Turnover Rate Cost of voluntary turnover
• Cost of Voluntary Turnover
• Involuntary Turnover Rate
• Resignation Rate
• Retirement Rate Involuntary turnover rate
• Average Retirement Age
Resignation rate
Retirement rate
Average retirement age = average retirement age
Source: British Columbia Human Resource Management Association, 2010
HR Efficiency Metrics _______________________________________________
HR FTE Ratio
HR Efficiency Metrics HR Costs per Employee
• HR FTE Ratio
• HR Costs per Employee
• HR Costs per FTE
HR costs per FTE
Source: British Columbia Human Resource Management Association, 2010
Workforce Demographics Metrics _______________________________________________
Promotion Rate
Workforce Demographics Union percentage rate
• Promotion Rate
• Union Percentage
• Average Age
• Average Length of Service
Average age
Average length of service
Source: British Columbia Human Resource Management Association, 2010