PowerProtect DD SolVe Generator

Version: 6.1.7.32 Generated on January 21 2025 02:53 PM

Topic
Data Domain Field Component Replacement

Selections
Replacement Procedures: DD6300, DD6800 and DD9300

If you find any errors in this procedure or have comments regarding this application, send
email to [email protected]

Copyright © 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

The information in this publication is provided “as is.” Dell Inc. makes no representations or warranties of any kind with respect to the
information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.

Use, copying, and distribution of any software described in this publication requires an applicable software license.

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accordingly.
Dell Technologies – Customer’s Internal Use Only – Confidential & Subject to NDA
Page 1 of 102
 Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

DD6300 DD6800 and DD9300 Field Replacement Unit Guide (REV-07)...............................5

DD6300 DD6800 and DD9300 Expansion and Upgrade Guide-(REV-04) ...........................70

Dell Technologies – Customer’s Internal Use Only – Confidential & Subject to NDA

Page 2 of 102
Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

533652: Firmware for the DD6300, DD6800, and DD9300 has been updated to add support for new
power supply units. This update also modifies the error threshold for some NVRAM cards in the
DD6300, DD6800, DD9300, DD9500, and DD9800.

534909: A firmware mismatch alert may be reported after DDOS is upgraded. The workaround in KB
528162 will not resolve this issue as the current firmware version is newer than the required firmware
version as shown "se firmware show all"`. The MDU patch must be re-installed.

533489: A firmware mismatch alert may be reported after DDOS is upgraded. The workaround in KB
528162 will not resolve this issue as the current firmware version is newer than the required firmware
version as shown "se firmware show all"`. The MDU patch must be re-installed.

530540: This Article acknowledges reliability issues seen on the 'HERA' NVRAM module installed
within certain Data Domain (DD) models

Dell Technologies – Customer’s Internal Use Only – Confidential & Subject to NDA

Page 3 of 102
Dell Technologies – Customer’s Internal Use Only – Confidential & Subject to NDA

Page 4 of 102
DD6300 DD6800 and DD9300 Field Replacement Unit Guide
(REV-07)

Dell Technologies – Customer’s Internal Use Only – Confidential & Subject to NDA

Page 5 of 102
Dell Technologies – Customer’s Internal Use Only – Confidential & Subject to NDA

Page 6 of 102
Dell EMC Data Domain® DD6300, DD6800,
and DD9300
Field Replacement Unit Guide

Part Number: 302-003-009

August 2021
Rev. 07

Page 7 of 102
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2020 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.

Page 8 of 102
 Contents

Figures..........................................................................................................................................5

Chapter 1: Specifications.............................................................................................................. 6
Shipping and storage requirements................................................................................................................................ 6
Power requirements............................................................................................................................................................6
Dimensions and weight.......................................................................................................................................................7

Chapter 2: Field Replaceable Units ............................................................................................... 8

Prepare HA systems for component replacement...................................................................................................... 8
Removing and replacing fans............................................................................................................................................9
Fan overview...................................................................................................................................................................9
Identify the failed fan....................................................................................................................................................9
Removing a fan..............................................................................................................................................................11
Replacing a fan............................................................................................................................................................. 13
Verify the fans.............................................................................................................................................................. 14
I/O modules.........................................................................................................................................................................15
I/O module overview...................................................................................................................................................15
Identify the failed I/O module................................................................................................................................... 15
Removing an I/O assembly........................................................................................................................................ 16
Installing an I/O module.............................................................................................................................................. 17
Verify the I/O module replacement......................................................................................................................... 18
NVRAM module replacement.......................................................................................................................................... 18
NVRAM module overview.......................................................................................................................................... 18
Identify a failed NVRAM module...............................................................................................................................18
Erase the NVRAM data..............................................................................................................................................20
Remove the NVRAM module.....................................................................................................................................21
Replacing the NVRAM module................................................................................................................................. 22
Verify NVRAM.............................................................................................................................................................. 23
Power supply...................................................................................................................................................................... 24
Power supply overview.............................................................................................................................................. 24
Identify the failed power supply unit.......................................................................................................................24
Remove a Power Supply............................................................................................................................................26
Replace a power supply............................................................................................................................................. 26
Verify the power supplies.......................................................................................................................................... 27
DIMMs.................................................................................................................................................................................. 27
DIMMs overview.......................................................................................................................................................... 27
Identify failed DIMMs or failed memory riser........................................................................................................29
Removing a DIMM (memory module).....................................................................................................................30
Installing a DIMM (memory module).......................................................................................................................32
Verify the DIMMs........................................................................................................................................................ 33
Storage Processor (SP).................................................................................................................................................. 34
Removing a storage processor.................................................................................................................................34
Moving components................................................................................................................................................... 35
Replacing a storage processor................................................................................................................................. 40
Verify the fans.............................................................................................................................................................. 41

Contents 3

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 Verify the I/O module replacement......................................................................................................................... 41
Verify NVRAM.............................................................................................................................................................. 42
Verify the power supplies.......................................................................................................................................... 43
Verify the DIMMs........................................................................................................................................................ 43
Verify the replacement 2.5" drive........................................................................................................................... 44
Other verification steps............................................................................................................................................. 45
2.5" disk drives...................................................................................................................................................................46
2.5" Disk Drive Overview...........................................................................................................................................46
Identifying a failed disk drive.................................................................................................................................... 46
Remove the 2.5" disk drive....................................................................................................................................... 47
Replace the 2.5" disk drive....................................................................................................................................... 49
Verify the replacement 2.5" drive........................................................................................................................... 49
3.5" disk drives.................................................................................................................................................................. 50
Identifying a failed disk drive.................................................................................................................................... 50
Removing a 3.5" disk drive........................................................................................................................................50
Installing a 3.5" disk drive...........................................................................................................................................51
Verify the replacement 3.5" drive........................................................................................................................... 52
DD6800 and DD9300 chassis........................................................................................................................................ 52
Preliminary and troubleshooting steps................................................................................................................... 53
Chassis replacement procedure...............................................................................................................................53
Verify the DD6800 or DD9300 system and perform a system headswap.................................................... 54
DD6300 chassis................................................................................................................................................................. 56
Preliminary and troubleshooting steps................................................................................................................... 56
Chassis replacement procedure...............................................................................................................................56
Verify the DD6300 system........................................................................................................................................58
Bring HA back online........................................................................................................................................................ 59

Chapter 3: Installation and Removal of the Rail Kit...................................................................... 60

Install the rails.................................................................................................................................................................... 60
Install onto the rails........................................................................................................................................................... 61
Remove from the rails......................................................................................................................................................62

4 Contents

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 Figures

1 I/O module slot numbering.................................................................................................................................... 15

2 Removing an I/O module........................................................................................................................................ 17
3 Inserting the I/O module.........................................................................................................................................17
4 Pushing the button on the I/O module handle..................................................................................................18
5 CPU and memory locations................................................................................................................................... 28
6 Sliding the 2.5" disk drive orange release button down................................................................................. 48
7 Removing a 3.5" disk drive.....................................................................................................................................51
8 Installing a 3.5" disk drive....................................................................................................................................... 51

Figures 5

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 1
Specifications
This chapter contains the following topics:
Topics:
• Shipping and storage requirements
• Power requirements
• Dimensions and weight

Shipping and storage requirements

NOTE: Systems and components must not experience changes in temperature and humidity that are likely to cause
condensation to form on or in that system or component. Do not exceed the shipping and storage temperature gradient of
45°F/hr (25°C/hr).

Table 1. Shipping and storage requirements

Requirement Description
Ambient temperature 50° F to 95°F (10°C to 35°C)
Temperature gradient 77°F/hr (25°C/hr)
Relative humidity 20% to 80% noncondensing
Elevation 0 to 10,000 ft (0 to 3,048 m), operation
is derated 1.1°C/1,000 feet (305 m) above
7,500 feet (2,286 m)

Power requirements
The input current, power (VA), and dissipation per enclosure listed in this document are based on measurements of fully
configured enclosures under worst-case operating conditions. Use the operating maximum values to plan the configuration of
your storage system. These values represent either:
● values for a single power supply line cord, or
● the sum of the values shared by the line cords of the combined power supplies in the same enclosure, with the division
between the line cords and supplies at the current sharing ratio (approximately 50% each).
A power and weight calculator is available at https://powercalculator.emc.com. Use this calculator to refine the power and heat
values to more-closely match the hardware configuration for your system.
A failure of one of the combined power supplies per enclosure results in the remaining power supply supporting the full load. You
must use a rackmount cabinet or rack with appropriate power distribution, and have main branch AC distribution that can handle
these values for each enclosure in the cabinet.

Table 2. AC power specifications

Requirement Description
AC line voltage 100 to 240 V ac ± 10%, 47–63 Hz, single phase
AC line current (operating maximum) 8.4 A max at 100 V ac
4.4 A max at 200 V ac
Power consumption (operating maximum) 1,105 VA (999 W) max

6 Specifications

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Table 2. AC power specifications (continued)
Requirement Description
Power factor 0.98 min at full load, low voltage
Heat dissipation (operating maximum) 1.69 x 10 6 J/hr (1604 Btu/hr) max
In-rush current 37.6 A max for ½ line cycle "cold," per line cord at 240 V ac
38 A max for ½ line cycle "hot," per line cord at 240 V ac
Startup surge current 29 A max, prior to HVDC regulation, during startup or after AC interruption
AC protection Flex Optimus, 16 A fuse on the line side of each power supply, both phases
Acbel Optimus, 15A fuse on the line side of each power supply, both phases
AC inlet type IEC320-C14 appliance coupler, per power supply
Ride-through time 12 ms min
Current sharing ± 5% of full load, between power supplies

Dimensions and weight

Table 3. Dimensions and weight
Dimensions Vertical size Weight (see note)
Height: 3.40 in (8.64 cm)
Width: 17.50 in (44.45 cm) 2 NEMA units 80lbs (36.3 kg)
Depth: 30.5" in (77.5 cm)
Note: The weight does not include mounting rails. Allow 2.3-4.5 kg (5-10 lb) for a rail set. The weights listed in this table do
not describe enclosures with solid state disk drives with Flash memory (called Flash or SSD drives). These Flash drive modules
weigh 20.8 ounces (1.3 lb) each.

Specifications 7

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 2
Field Replaceable Units
Topics:
• Prepare HA systems for component replacement
• Removing and replacing fans
• I/O modules
• NVRAM module replacement
• Power supply
• DIMMs
• Storage Processor (SP)
• 2.5" disk drives
• 3.5" disk drives
• DD6800 and DD9300 chassis
• DD6300 chassis
• Bring HA back online

Prepare HA systems for component replacement

For HA systems, the node where the maintenance activity will be performed should be set as the standby node so the other
node can remain online and continue customer operations.

Prerequisites
CAUTION: Do not initiate a failover as described in Step 3 without approval to do so, as the failover process can
disrupt in-progress backup jobs on some protocol types.

About this task

For single node systems and HA pairs that have already failed over to the standby node, skip these steps.

Steps
1. Enter the management IP address of the node containing the failed component into a web browser, and login as sysadmin.
2. Verify the node role and number in the upper right corner of the screen.

If the node is the standby node, skip the next step.

3. If the node is the active node, run the ha failover command to initiate a failover.
The failover process takes 10 minutes to complete.
● After a failover, jobs using the following protocols that were in progress at the time of the failover require a manual
restart:
○ CIFS
○ NDMP
○ VTL
● After a failover, jobs that were in progress at the time of the failover using the following protocols will resume
automatically after the failover:
○ DD Boost over FC
○ DD Boost over IP

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 ○ NFS
○ Replication
○ Data movement to Cloud Tier.
4. Run the ha offline command on the node where the maintenance activity will be performed to prevent disruptions to the
active node during the maintenance activity.
5. Run the ha status command to verify the active node is online and the standby node is offline.

HA System Name: datadomain-ha3a.emc.com

HA System Status: highly available
Node Name Node ID Role HA State
-------------------------- --------- --------- --------
datadomain-ha3a-p0.emc.com 0 standby offline
datadomain-ha3a-p1.emc.com 1 active degraded
-------------------------- --------- --------- --------

Removing and replacing fans

This section describes how to remove and replace fans.

Fan overview
This topic provides information to assist in servicing the fan FRU.
Each storage processor supports six dual counter-rotating fan modules (fan) in a 5+1 redundancy configuration. The six fans
pull air into the system from the front of the enclosure, past the disk drives, through holes in the midplane and into the storage
processor, through the fans, then across the CPU and other system board components, through holes in the I/O Risers, then
across the I/O boards and power supplies, then the air exits out the back of the system
The six fans are located in the storage processor and the system must be powered down and the storage processor removed for
service. The system can run indefinitely with a single fan failed. A storage processor will be automatically powered down within
two minutes of determining that there is an ambient air over-temp condition or multi-fan failures.
Fan modules are removed by squeezing the two retaining tabs together towards the center of the fan and pulling the fan
upward

Identify the failed fan

About this task
The following figure shows the orientation of the six fans at the front of the chassis.

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Steps
1. The SP fault LED, at the upper left rear of the chassis, is lit amber if there is a fan failure.
2. Use the alerts show current (or alerts show current-detailed) command that will include messages
indicating fan loss or fan failure.

# alerts show current

Alert Id Alert Time Description
-------- ---------------- ------------------------------------
51 Tue May 17 22:15:34 2016 WARNING HardwareFailure Enclosure=1:Fan=4 Fan
fault is detected
-------- ---------------- ------------------------------------

There is 1 active alert.

3. Use the enclosure show fans command to check the status of each fan. Record the failed fan.

# enclosure show fans 1

Enclosure Description Level Status
--------- ----------- ------ ------
1 FAN 0A medium OK
FAN 0B medium OK
FAN 1A medium OK
FAN 1B medium OK
FAN 2A medium OK
FAN 2B medium OK
FAN 3A medium OK
FAN 3B medium OK
FAN 4A medium Unavailable
FAN 4B medium OK
FAN 5A medium OK
FAN 5B medium OK
--------- ----------- ------ ------

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Removing a fan
This procedure describes how to remove a fan.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components.
NOTE: The system poweroff command completes when the front panel blue LED turns off.

For help connecting to a system using a laptop computer and terminal emulator, see the document FE Toolkit Inventory and
Common Procedures for FRU Tasks at https://support.emc.com.
2. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
3. Disconnect the power and data cables from the rear of the storage processor.
4. On the storage processor extractors, push up on the release buttons (1), and rotate the storage processor extractors
downward until they come to a complete stop (2). The storage processor will be extracted approximately 1-inch from the
chassis.

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5. Grasp the storage processor and firmly pull it from the chassis.
6. Press the locking tabs inward to release the fan from its mounting location. Firmly pull the fan straight up and remove it from
the SP.

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Replacing a fan
This procedure describes how to replace a fan.

Steps
1. Press the fan locking tabs inward and hold them in this position.
2. With the locking tabs held inward, push the fan into its mounting location and release the locking tabs.

3. Slide the storage processor into the chassis as far as it will go (1).

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4. Rotate the storage processor extraction levers upwards until the storage processor retracts fully into place and the storage
processor extractors snap into place (2).
NOTE: The extractors snapping into place is not guaranteed. Press the release buttons, and then swing the extractors
into place. Then, let go the release buttons. If testing when the SP is fully seated, attempt to swing out the extractors
without releasing them.

Verify the fans

Steps
1. Enter the enclosure show fans command to check the status of the enclosure fans.

# enclosure show fans 1

Enclosure Description Level Status
--------- ----------- ------ ------
1 FAN 0A medium OK
FAN 0B medium OK
FAN 1A medium OK
FAN 1B medium OK
FAN 2A medium OK
FAN 2B medium OK
FAN 3A medium OK
FAN 3B medium OK
FAN 4A medium OK
FAN 4B medium OK
FAN 5A medium OK
FAN 5B medium OK
--------- ----------- ------ ------
Check the Status column to confirm that all of the fans in Enclosure 1 are OK.

2. Enter the alerts show current command and confirm that the system has cleared the alert for the failed fan. It may
take one to two minutes after the fan replacement before the system clears the alert.

# alerts show current

No active alerts.

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I/O modules
This section describes how to remove and replace the I/O modules.

I/O module overview

Several I/O modules can be used. This topic explains how and why the I/O modules are used.
I/O modules are form-factor I/O adapters that provide high speed, low latency I/O solutions to the PCI express bus. I/O
modules provide host and DAE interface options for the system. All I/O modules share common design features:
● I/O modules may be x4 or x8 gen1, gen2, or gen 3 PCI Express compatible
● Each I/O module has a bi-color green and amber LED to indicate normal and faulted status, respectively
● Power consumption for a single wide I/O module does not exceed 35 Watts.
I/O modules insert into the I/O risers from the rear of the SP module. A slot that does not contain an I/O module must have
a filler panel installed in its empty slot. The filler panel is plastic with a metal face plate, and retains electromagnetic radiation
inside the device. This is required for EMI compliance and better airflow impedance for system cooling.

Table 4. I/O module slots

Model I/O Module Slots
DD6300 ● Default 0 and 1
● 2 is reserved
● All other I/O slots optional
DD6800 / DD9300 ● Always populate 0, 1, 2 and 7
● All other I/O slots optional

The eight I/O module slots are enumerated as Slot 0 (on the left when viewed from the rear) through Slot 7. Ports on an I/O
module are enumerated as 0 through 3, with 0 being on the bottom.

Figure 1. I/O module slot numbering

1. Slot 0
2. Slot 1
3. Slot 2
4. Slot 3
5. Slot 4
6. Slot 5
7. Slot 6
8. Slot 7

Identify the failed I/O module

Steps
1. Check the LED on the affected I/O module.
NOTE: An LED on the handle of each I/O module displays its state: green indicates it is working or amber indicates that
a replacement is required.

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2. Enter the alerts show current or alerts show current-detailed command to display messages indicating I/O
failure. A sample output is shown.

# alerts show current

Id Post Time Severity Class Object Message
-- ----------------------- -------- --------- -------- ---------------
1 Mon May 2 18:57:00 2016 WARNING HWFailure Enclosure=1:EVT-ENVIRONMENT-00049:
The system detected an
invalid hardware
configuration.

3. Enter the enclosure show io-cards command to check the status of each I/O. Record the failed I/O. A sample output
is shown.

# enclosure show io-cards

This command may take up to a minute to complete. Please wait...
Enclosure 1
Slot Device FW Revision Interface Ports MAC/WWNN/WWPN/SASADDR
---- ---------------------- -------------- ------- ----- -----------------------
2 PMC Quad Port 6 Gbps SAS 02.09.36.00 PMC_SAS2 2a 50:02:18:83:4d:61:00:cc
2b 50:02:18:83:4d:60:00:cc
2c 50:02:18:83:4d:62:00:cc
2d 50:02:18:83:4d:63:00:cc
7 PMC Quad Port 6 Gbps SAS 02.09.36.00 PMC_SAS2 7a 50:02:18:84:4d:61:00:cc
7b 50:02:18:84:4d:60:00:cc
7c 50:02:18:84:4d:62:00:cc
7d 50:02:18:84:4d:63:00:cc

Removing an I/O assembly

This procedure describes how to remove an I/O module.

About this task

CAUTION: I/O modules are not hot-pluggable or swappable.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components.
NOTE: The system poweroff command completes when the front panel blue LED turns off.

For help connecting to a system using a laptop computer and terminal emulator, see the document FE Toolkit Inventory and
Common Procedures for FRU Tasks at https://support.emc.com.
2. If necessary, move the CMA and the cabling out of the way to access the I/O module.
3. From the rear of the chassis, pull the handle on the I/O module handle to release it. The ejector button should release.

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 Figure 2. Removing an I/O module

4. Gently pull the module from the chassis.

5. Place the I/O module on a clean, ESD-protected surface.

Installing an I/O module

About this task
To install an I/O module:

Steps
1. Align the module with the empty slot and carefully push the module into the slot.

Figure 3. Inserting the I/O module

2. When the I/O module appears to be seated, push and release the small button on the handle.

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 Figure 4. Pushing the button on the I/O module handle

● If the button remains in, the module is fully seated.

● If the button springs back, gently push the module further into the chassis, then push the button again.
● If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2.

Verify the I/O module replacement

Check each I/O module LED. Each I/O module ejector handle contains a bi-colored LED. Green indicates normal function, while
an amber color indicates a fault condition.

Steps
Enter the alerts show current command and confirm that the system has cleared the alert for the failed I/O module. It
may take one to two minutes after the I/O module replacement before the system clears the alert.

# alerts show current

No active alerts.

NVRAM module replacement

This section describes how to remove and replace the NVRAM module.

NVRAM module overview

The 8-GB NVRAM module is located in slot 0. It is removed in a fashion similar to the I/O modules.

The NVRAM module provides 8GB of high speed NVRAM storage. It uses an embedded CPU with a built in DDR3 memory
controller, DMA engines, and PCIe root complex as a data moving engine to transfer data between system memory and local
memory on the module. Firmware is executed from the on-board boot flash. The driver allows communication between the host
and module.

Identify a failed NVRAM module

About this task
The NVRAM module is located in Slot 0 on the back of the chassis.

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Steps
1. Log in as sysadmin.
2. Enter the alerts show current command for alert information about battery and NVRAM card status or the alerts
show current-detailed command for detailed alert information about battery and NVRAM card status. The following is
an example output.

# alerts show current

Id Post Time Severity Class Object Message
-- ----------------------- -------- --------- ------- ---------------------------------
18 Wed Nov 5 18:08:53 2014 CRITICAL HWFailure Slot=NA EVT-NVRAM-00201: A hardware fault
was detected with an NVRAM card
and it may need to be replaced
20 Wed Nov 5 18:11:40 2014 CRITICAL Environment EVT-NVRAM-00001: DDFS cannot be
enabled
NVRAM subsystem is not ready.
3. Enter the system show hardware command for information about the NVRAM module.

# system show hardware

Slot Vendor Device Ports
---- -------- ------------------------------- --------------
M Broadcom BCM5719 1GbE Ma, Mb, Mc, Md
0 EMC NVRAM 8GB Model 3
1 Broadcom Quad Port 10GbE Base-T 1a, 1b, 1c, 1d
2 EMC PMC Quad Port 6 Gbps SAS 2a, 2b, 2c, 2d
3 Broadcom Quad Port 10GbE SR 3a, 3b, 3c, 3d
4 Broadcom Quad Port 10GbE SR 4a, 4b, 4c, 4d
5 Broadcom Quad Port 10GbE SR 5a, 5b, 5c, 5d
6 Broadcom Quad Port 10GbE SR 6a, 6b, 6c, 6d
7 EMC PMC Quad Port 6 Gbps SAS 7a, 7b, 7c, 7d
---- -------- ------------------------------- --------------
4. Enter the enclosure show nvram command to check information about the NVRAM.

# enclosure show NVRAM

enclosure show nvram
Enclosure 1
Cannot get NVRAM card and battery info. Check NVRAM card and battery interconnect
and their power connection
**** Error retrieving information (**** Error retrieving NVRAM card information.).
----------- -------
5. Enter the system show nvram command to check battery and NVRAM status.

# system show NVRAM

NVRAM Cards:

Card Component Value

---- ----------------------- -----------------------------------------

1 Slot 0

Firmware version 0.0.78

Memory size 7.93 GiB

Errors 0 memory (0 uncorrectable), 0 PCI, 0 controller

Flash controller Errors 0 Cfg Err, 0 PANIC, 0 Bus Hang, 0 Bad Blk Warn,
0 Bkup Err, 0 Rstr Err

Board temperature 39 C

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 CPU temperature 48 C

Number of batteries 1

---- ----------------------- -------------------------------------------

NVRAM Batteries:

Card Battery Status Charge Charging Time To Temperature Voltage

Status Full Charge

---- ------- ------ ------ -------- ----------- ---------- -----

1 1 ok 95 % enabled 0 mins 37 C 4.044 V

---- ------- ------ ------ -------- ----------- ----------- -------

6. Enter the enclosure show misconfiguration command to verify if the NVRAM is missing. The following example
output indicates that the NVRAM is missing from Slot 0.

# enclosure show misconfiguration

Memory DIMMs:
No misconfiguration found.
IO Cards:
Slot Device Status
---- ---------- -------
0 NVRAM missing
---- ---------- -------
CPUs:
No misconfiguration found.
Disks:
No misconfiguration found.

Erase the NVRAM data

Erase the NVRAM data before shutting down the system. The procedures for erasing the NVRAM are different for single nodes
and HA pairs.

About this task

Perform the appropriate steps for the customer configuration.

Single node system NVRAM data erasure

About this task
Complete the following steps to erase the NVRAM data on a single node system.

Steps
1. Check the status of the file system and disable it if necessary.
CAUTION: If the file system is not shut down, you will not be able to erase the data from the NVRAM
and you will get a message such as **** This operation is not allowed when the filesystem
is enabled **** Error retrieving information (This operation is not allowed when the
filesystem is enabled).

a. Run the filesys status command to verify the state of the file system.
b. If the file system is enabled, run the filesys disable command to disable it.

# filesys disable
This action will disable the file system.
Applications may experience interruptions
while the file system is disabled.
Are you sure? (yes|no) [no]: yes

ok, proceeding.

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 Please wait............
The filesystem is now disabled.

2. Run the system erase nvram-flash command to erase the data on the NVRAM.
CAUTION: This command must be run by a qualified Dell EMC user with SE permissions, otherwise the
system displays a message such as **** This command is not available for this user. The SE
user must also provide the sysadmin password to confirm the command.

# system erase nvram-flash

This operation will delete the last vaulted copy of nvram data.
Are you sure? (yes|no) [no]: yes

ok, proceeding.

Please enter sysadmin password to confirm 'system erase nvram-flash':

NVRAM flash erased successfully.

NOTE: If the command fails, skip it and continue with the NVRAM replacement.

HA standby node NVRAM data erasure

At the present time, the only way to erase the NVRAM data on the standby node of an HA pair while allowing the primary node
to continue operation is to use the following workaround to delete the data from BASH mode.

About this task

Complete the following steps to erase the NVRAM data on the standby node.
CAUTION: Do not disable the file system after initiating a failover to set the node with the failed NVRAM module
as the standby node. The healthy node can continue file system operations as the active node while the NVRAM
replacement is performed on the standby node.

Steps
1. Run the system bash enter command to launch BASH mode.
CAUTION: This command requires a BASH token issued by Support.

2. Run the following command:

CAUTION: This command must be run by a qualified Dell EMC user with SE permissions.

# /ddr/bin/ddnvadm erase /dev/ddnva

Remove the NVRAM module

This procedure describes how to remove the NVRAM module.

About this task

CAUTION:
● The NVRAM module is not hot swappable. The system must be powered down.
● Only trained and qualified personnel should be allowed to install or replace this equipment.
● During the procedure, wear a grounding wrist strap to avoid ESD damage to the equipment.

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Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components.
NOTE: The system poweroff command completes when the front panel blue LED turns off.

For help connecting to a system using a laptop computer and terminal emulator, see the document FE Toolkit Inventory and
Common Procedures for FRU Tasks at https://support.emc.com.
2. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
3. Disengage the wire clips, then disconnect both AC power cords from the rear of the system.
4. If necessary, move the CMA and the cabling out of the way to access the NVRAM module in slot 0 (first slot on the left,
facing the cabinet from the rear).
5. Grasp the handle trigger to release the NVRAM module.

6. Pull on the handle to remove the NVRAM module from the chassis.

Replacing the NVRAM module

This procedure describes how to replace the NVRAM module.

Steps
1. Align and slide the NVRAM module into slot 0 until it seats in its connector.
2. Apply firm pressure on the front of the NVRAM module until it seats fully into its slot.
3. Push the ejector button to secure the NVRAM module in place.
● If the button remains in, the module is fully seated.
● If the button springs back, gently push the module further into the chassis, then push the button again.
● If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2.

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Verify NVRAM
Steps
1. Enter the enclosure show chassis command to check the battery and NVRAM chassis status.
NOTE: The NVRAM battery might take up to 1.5 hours to get fully (100%) charged depending on how discharged the
NVRAM battery is at the time of the installation. However the filesystem is enabled when the battery capacity is above
80%, which should take a shorter time.
2. Enter the system show hardware command to check information about the NVRAM module.
3. Enter the system show nvram command to check battery and NVRAM status.

# system show
nvram

NVRAM Cards:

Card Component Value

---- ----------------------- -----------------------------------------

1 Slot 0

Firmware version 0.0.78

Memory size 7.93 GiB

Errors 0 memory (0 uncorrectable), 0 PCI, 0 controller

Flash controller Errors 0 Cfg Err, 0 PANIC, 0 Bus Hang, 0 Bad Blk Warn,
0 Bkup Err, 0 Rstr Err

Board temperature 39 C

CPU temperature 48 C

Number of batteries 1

---- ----------------------- -------------------------------------------

NVRAM Batteries:

Card Battery Status Charge Charging Time To Temperature Voltage

Status Full Charge

---- ------- ------ ------ -------- ----------- ---------- -----

1 1 ok 95 % enabled 0 mins 37 C 4.044 V

---- ------- ------ ------ -------- ----------- ----------- -------

4. Enter the enclosure show misconfiguration command to verify if the NVRAM is in the correct slot.

# enclosure show misconfiguration

Memory DIMMs:
No misconfiguration found.
IO Cards:
No misconfiguration found.
CPUs:
No misconfiguration found.
Disks:
No misconfiguration found.
5. Run the alerts show current or alerts show current-detailed command to check alert information about
battery and NVRAM card status.
6. For HA systems that were failed over to the standby node before the component replacement, run the ha online
command on the standby node to bring the HA configuration back online.

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 # ha online
The operation will reboot this node.
Do you want to proceed? (yes|no) [no]: yes

Broadcast message from root (Mon Jul 27 17:52:47 2020):

The system is going down for reboot NOW!

7. For HA systems that were failed over to the standby node before the component replacement, after the system reboots, run
the ha status to verify the HA configuration is back online.

# ha status
HA System Name: datadomain-ha3a.emc.com
HA System Status: highly available
Node Name Node ID Role HA State
-------------------------- --------- --------- --------
datadomain-ha3a-p0.emc.com 0 standby online
datadomain-ha3a-p1.emc.com 1 active online
-------------------------- --------- --------- --------
8. For HA systems that were failed over to the standby node before the component replacement, optionally fail the system
back to the original active node. Run the ha status command to verify that the HA pair can failover and the ha
failover on the current active node to restore the original active node.

Power supply
This section describes how to remove and replace a power supply.

Power supply overview

The node has two hot-swappable 1050W power supply units that are accessible from the rear of the chassis. When facing the
rear of the unit, the bottom power supply is unit #0 and the top is unit #1.
Each power supply provides 1050 Watts of 12-Volt main power and 30 Watts of standby power. The two supplies are arranged
in a 1+1 fashion. A single power supply can supply enough power for the system to operate normally.
The system should be powered from redundant AC sources, which allows one AC source to fail or be serviced without impacting
system operation. One power supply should be connected to the AC power source circuit A, and the other supply should be
connected to AC power source circuit B.

Identify the failed power supply unit

About this task
The following figure shows the orientation of the two power supply units, and their LED locations at the front of the chassis.

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Steps
1. Check the service LED on the affected power supply unit.
NOTE: If a power supply unit is found to be faulted, the service required LED is a solid amber.
2. Log in as sysadmin.
3. Enter the alerts show current command to display messages indicating power supply failure. A sample output is
shown.

# alerts show current

Id Post Time Severity Class Object Message
-- ---------------------- -------- --------- --------- -----------------
22 Tue May 3 18:46:56 2016 CRITICAL HWFailure Encl=1:PowerSupply=1 EVT-
ENVIRONMENT-00026:
Power supply has
failed

4. Enter the enclosure show powersupply command to check the status of each power supply.

# enclosure show powersupply

This command may take up to a minute to complete. Please wait...
--------- ----------- ------- ------
Enclosure Description Status
--------- -------------- -------
1 Power module 0 OK
1 Power module 1 FAILED
--------- -------------- -------

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Remove a Power Supply
Prerequisites
NOTE:
● You can replace one power supply while the system is running. As long as one power supply is functional, you do not
have to power down the system.
● Have the replacement power supply unit on hand before removing an existing power supply. With a running system,
swap the old and new power supply within five minutes to ensure proper air flow and to avoid overheating the system.
● Only trained and qualified personnel should install or replace this equipment.
● Always replace a failed power supply as soon as possible.

CAUTION: Whenever servicing parts in a running system, move slowly while removing, inserting, or latching the
new parts. This avoids creating strong vibrations in the chassis, which might interfere with other running parts.

Steps
1. Unlatch the bale securing the power supply power cord.
2. Disconnect the power cord from the power supply.
3. Press the orange unlocking tab to unlock the power supply unit (1).

4. Continuing to depress the unlocking tab and using the power supply handle, pull the unit from the chassis (2).

Replace a power supply

This procedure describes how to replace a power supply.

Steps
1. Slide the power supply into the power supply bay until it clicks and latches into place.

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2. Reconnect the AC power cord and latch the bale to secure the plug.

Verify the power supplies

Steps
1. Enter the enclosure show powersupply command. The output for Enclosure 1 should be similar to the following
example:

# enclosure show powersupply

This command may take up to a minute to complete. Please wait...
Enclosure Description Status
--------- -------------- -------
1 Power module 0 OK
1 Power module 1 OK
--------- -------------- -------
2. Enter the alerts show current command and confirm that the system has cleared the alert for the failed power
supply. It may take one to two minutes after the power supply replacement before the system clears the alert.

# alerts show current

No active alerts.

DIMMs
This sections describes how to remove and replace the DIMMs.

DIMMs overview
This topic provides information to assist servicing the DIMM FRUs.
The storage processor contains two Intel Haswell-EP processors each with an integrated memory controller that supports four
channels of memory. The storage processor allows two DIMM slots per channel, so the storage processor supports a total of 16
DIMM slots.
The following table specifies the tier memory sizes and DIMM types.

Model Total Memory Memory DIMM Configuration

DD6300 AIO Base 48 GB 6 x 8GB
DD6300 AIO Expanded 96 GB 12 x 8GB
DD6800 DLH 192 GB 8 x 16GB +8 x 8GB
DD9300 DLH Base 192 GB 4 x 32GB + 4 x 16GB
DD9300 DLH Expanded 384 GB 8 x 32GB + 8 x 16GB

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The following figure shows the layout of the CPUs and DIMMs inside the chassis. The front of the system is at the top of the
figure.

Figure 5. CPU and memory locations

To ensure maximum memory performance, there are memory DIMM population rules so that the memory loading and interleaving
is optimal. The sections below specifiy the DIMM location rules for each memory configurations:

DD6300 AIO Base (48 GB)

Table 5. Memory locations - CPU 0
Channel A Channel B Channel D Channel C
Slot 0 1 2 3 4 5 6 7
DD6300 AIO Base 8GB 8GB 8GB

Table 6. Memory locations - CPU 1

Channel A Channel B Channel D Channel C
Slot 8 9 10 11 12 13 14 15
DD6300 AIO Base 8GB 8GB 8GB

DD6300 AIO Expanded (96 GB)

Table 7. Memory locations - CPU 0
Channel A Channel B Channel D Channel C
Slot 0 1 2 3 4 5 6 7
DD6300 AIO Expanded 8GB 8GB 8GB 8GB 8GB 8GB

Table 8. Memory locations - CPU 1

Channel A Channel B Channel D Channel C
Slot 8 9 10 11 12 13 14 15
DD6300 AIO Expanded 8GB 8GB 8GB 8GB 8GB 8GB

DD6800 DLH (192 GB)

Table 9. Memory locations - CPU 0
Channel A Channel B Channel D Channel C
Slot 0 1 2 3 4 5 6 7

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Table 9. Memory locations - CPU 0 (continued)
Channel A Channel B Channel D Channel C
DD6800 DLH 16GB 8GB 16GB 8GB 8GB 16GB 8GB 16GB

Table 10. Memory locations - CPU 1

Channel A Channel B Channel D Channel C
Slot 8 9 10 11 12 13 14 15
DD6800 DLH 16GB 8GB 16GB 8GB 8GB 16GB 8GB 16GB

DD9300 DLH Base (192 GB)

Table 11. Memory locations - CPU 0
Channel A Channel B Channel D Channel C
Slot 0 1 2 3 4 5 6 7
DD9300 DLH Base 16GB 16GB 32GB 32GB

Table 12. Memory locations - CPU 1

Channel A Channel B Channel D Channel C
Slot 8 9 10 11 12 13 14 15
DD9300 DLH Base 32GB 32GB 16GB 16GB

DD9300 DLH Expanded (384 GB)

Table 13. Memory locations - CPU 0
Channel A Channel B Channel D Channel C
Slot 0 1 2 3 4 5 6 7
DD9300 DLH Expanded 32GB 16GB 32GB 16GB 16GB 32GB 16GB 32GB

Table 14. Memory locations - CPU 1

Channel A Channel B Channel D Channel C
Slot 8 9 10 11 12 13 14 15
DD9300 DLH Expanded 32GB 16GB 32GB 16GB 16GB 32GB 16GB 32GB

Identify failed DIMMs or failed memory riser

Steps
1. Log in as sysadmin.
2. Enter the alert show current command to display message indicating a DIMM or memory riser failure. Sample outputs
are shown.
NOTE: The alert ID and post time are included in the command output, but not shown here.

# alert show current

Severity Class Object Message
-------- --------------- ---------------------------- ---------------------
CRITICAL HardwareFailure Enclosure=1:DIMM=0 EVT-DIMM-00003: A Memory

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 card has failed

# alert show history

3. Enter the enclosure show memory command. Sample output from a 96 GB DD6300 system is shown.

# enclosure show memory

This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 12
Memory Size: 98304 MiB

Locator Speed Size Part No. Serial No.

(MHz) (MiB)
------- ------- ------ ------------------ ----------
DIMM 0 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA944
DIMM 2 2133 8192 18KSF1G72PDZ-1G6E1 32237E96
DIMM 4 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA967
DIMM 5 2133 8192 18KSF1G72PDZ-1G6E1 32237E98
DIMM 6 2133 8192 18KSF1G72PDZ-1G6E1 32237D72
DIMM 7 2133 8192 18KSF1G72PDZ-1G6E1 32237EAF
DIMM 8 2133 8192 18KSF1G72PDZ-1G6E1 32237D6F
DIMM 9 2133 8192 18KSF1G72PDZ-1G6E1 32237EAD
DIMM 10 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA950
DIMM 11 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA94F
DIMM 13 2133 8192 18KSF1G72PDZ-1G6E1 32237EAB
DIMM 15 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA94D
4. Make a note of the failed DIMM information.

Removing a DIMM (memory module)

This procedure describes how to remove a DIMM.

About this task

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components.
NOTE: The system poweroff command completes when the front panel blue LED turns off.

For help connecting to a system using a laptop computer and terminal emulator, see the document FE Toolkit Inventory and
Common Procedures for FRU Tasks at https://support.emc.com.
2. Attach an ESD grounding strap to your wrist and to the instrument that is being worked on.
3. Remove the storage processor assembly from the system.
a. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-
connecting the cables.
b. Disconnect the power and data cables from the rear of the storage processor.
c. On the storage processor extractors, push up on the release buttons (1), and rotate the storage processor extractors
downward until they come to a complete stop (2). The storage processor will be extracted approximately 1 inch from the
chassis.

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 d. Grasp the storage processor and firmly pull it from the chassis.
4. Remove the air duct from the storage processor assembly.
5. Press both tabs of the DIMM slot at the same time outwards to remove the DIMM.

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6. Remove the DIMM from the slot.

Installing a DIMM (memory module)

About this task

NOTE: Watch the orientation of the DIMM. The "key" feature must match between the DIMM and the DIMM slot.

To install a DIMM:

Steps
1. Attach an ESD wristband to your wrist and the enclosure.
2. Identify the slot from which the faulted DIMM was removed.
3. Touching only the DIMM's outside edges, align the module with the connector.
4. Apply pressure to both top corners at the same time, and firmly push the DIMM straight down into the connector.

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 When the DIMM is fully seated you will hear a snap and feel the
connector latches click into place.

Verify the DIMMs

Steps
1. Power up and system boot.
2. Log in.
3. Enter the system show meminfo command to see the top level summary. Confirm that the system reports the correct
amount of memory. The output, as shown for a 96 GB system, should be similar to the following:

# system show meminfo

Memory Usage Summary
Total memory: 98304 MiB
Free memory: 49152 MiB
Total swap: 983 MiB
Free swap: 983 MiB
4. Enter the enclosure show memory command to verify all DIMMs are discovered.

# enclosure show memory

This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 12
Memory Size: 98304 MiB

Locator Speed Size Part No. Serial No.

(MHz) (MiB)
------- ------- ------ ------------------ ----------
DIMM 0 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA944
DIMM 2 2133 8192 18KSF1G72PDZ-1G6E1 32237E96
DIMM 4 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA967
DIMM 5 2133 8192 18KSF1G72PDZ-1G6E1 32237E98
DIMM 6 2133 8192 18KSF1G72PDZ-1G6E1 32237D72
DIMM 7 2133 8192 18KSF1G72PDZ-1G6E1 32237EAF
DIMM 8 2133 8192 18KSF1G72PDZ-1G6E1 32237D6F
DIMM 9 2133 8192 18KSF1G72PDZ-1G6E1 32237EAD
DIMM 10 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA950
DIMM 11 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA94F
DIMM 13 2133 8192 18KSF1G72PDZ-1G6E1 32237EAB
DIMM 15 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA94D
5. Check for any new DIMM alerts.

# alerts show current

No active alerts.

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Storage Processor (SP)
This section describes how to remove and replace the SP.

Removing a storage processor

This procedure describes how to remove a storage processor.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components.
NOTE: The system poweroff command completes when the front panel blue LED turns off.

For help connecting to a system using a laptop computer and terminal emulator, see the document FE Toolkit Inventory and
Common Procedures for FRU Tasks at https://support.emc.com.
2. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
3. Disengage the wire clips, then disconnect both AC power cords from the rear of the system.
4. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
5. Disconnect the power and data cables from the rear of the storage processor.
6. On the storage processor extractors, push up on the release buttons (1), and rotate the storage processor extractors
downward until they come to a complete stop (2). The storage processor will be extracted approximately 1-inch from the
chassis.

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7. Grasp the storage processor and firmly pull it from the chassis.

Moving components
This procedure describes how to move components from a failed storage processor assembly to the replacement storage
processor assembly.

About this task

When the storage processor is replaced, the internal components must be moved from the current processor to the
replacement storage processor (SP).

Steps
1. Remove the air duct from the current SP and the replacement SP.

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2. Remove the DIMMs one at a time from the current SP and install them in the same locations in the replacement SP.

3. When the last DIMM has been moved, replace the air duct in the replacement SP.

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4. Move the fan modules from the current SP to the replacement SP.

5. Move the power supply modules from the current SP to the replacement SP.

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6. Remove the I/O modules one at a time from the current SP and install them in the same locations in the replacement SP.

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7. For DD6300 systems, move the one or two rear-mounted SSDs from the current SP to the replacement SP.

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Replacing a storage processor
This procedure describes how to replace a storage processor.

Steps
1. Slide the storage processor into the chassis as far as it will go (1).

2. Rotate the storage processor extraction levers upwards until the storage processor retracts fully into place and the storage
processor extractors snap into place (2).
NOTE: The extractors snapping into place is not guaranteed. Press the release buttons, and then swing the extractors
into place. Then, let go the release buttons. If testing when the SP is fully seated, attempt to swing out the extractors
without releasing them.

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3. Reconnect the data cables to the same ports where they were connected on the original storage processor.
4. Reconnect the power cables to power the system back on.

Verify the fans

Steps
1. Enter the enclosure show fans command to check the status of the enclosure fans.

# enclosure show fans 1

Enclosure Description Level Status
--------- ----------- ------ ------
1 FAN 0A medium OK
FAN 0B medium OK
FAN 1A medium OK
FAN 1B medium OK
FAN 2A medium OK
FAN 2B medium OK
FAN 3A medium OK
FAN 3B medium OK
FAN 4A medium OK
FAN 4B medium OK
FAN 5A medium OK
FAN 5B medium OK
--------- ----------- ------ ------
Check the Status column to confirm that all of the fans in Enclosure 1 are OK.

2. Enter the alerts show current command and confirm that the system has cleared the alert for the failed fan. It may
take one to two minutes after the fan replacement before the system clears the alert.

# alerts show current

No active alerts.

Verify the I/O module replacement

Check each I/O module LED. Each I/O module ejector handle contains a bi-colored LED. Green indicates normal function, while
an amber color indicates a fault condition.

Steps
Enter the alerts show current command and confirm that the system has cleared the alert for the failed I/O module. It
may take one to two minutes after the I/O module replacement before the system clears the alert.

# alerts show current

No active alerts.

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Verify NVRAM
Steps
1. Enter the enclosure show chassis command to check the battery and NVRAM chassis status.
NOTE: The NVRAM battery might take up to 1.5 hours to get fully (100%) charged depending on how discharged the
NVRAM battery is at the time of the installation. However the filesystem is enabled when the battery capacity is above
80%, which should take a shorter time.
2. Enter the system show hardware command to check information about the NVRAM module.
3. Enter the system show nvram command to check battery and NVRAM status.

# system show
nvram

NVRAM Cards:

Card Component Value

---- ----------------------- -----------------------------------------

1 Slot 0

Firmware version 0.0.78

Memory size 7.93 GiB

Errors 0 memory (0 uncorrectable), 0 PCI, 0 controller

Flash controller Errors 0 Cfg Err, 0 PANIC, 0 Bus Hang, 0 Bad Blk Warn,
0 Bkup Err, 0 Rstr Err

Board temperature 39 C

CPU temperature 48 C

Number of batteries 1

---- ----------------------- -------------------------------------------

NVRAM Batteries:

Card Battery Status Charge Charging Time To Temperature Voltage

Status Full Charge

---- ------- ------ ------ -------- ----------- ---------- -----

1 1 ok 95 % enabled 0 mins 37 C 4.044 V

---- ------- ------ ------ -------- ----------- ----------- -------

4. Enter the enclosure show misconfiguration command to verify if the NVRAM is in the correct slot.

# enclosure show misconfiguration

Memory DIMMs:
No misconfiguration found.
IO Cards:
No misconfiguration found.
CPUs:
No misconfiguration found.
Disks:
No misconfiguration found.
5. Run the alerts show current or alerts show current-detailed command to check alert information about
battery and NVRAM card status.
6. For HA systems that were failed over to the standby node before the component replacement, run the ha online
command on the standby node to bring the HA configuration back online.

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 # ha online
The operation will reboot this node.
Do you want to proceed? (yes|no) [no]: yes

Broadcast message from root (Mon Jul 27 17:52:47 2020):

The system is going down for reboot NOW!

7. For HA systems that were failed over to the standby node before the component replacement, after the system reboots, run
the ha status to verify the HA configuration is back online.

# ha status
HA System Name: datadomain-ha3a.emc.com
HA System Status: highly available
Node Name Node ID Role HA State
-------------------------- --------- --------- --------
datadomain-ha3a-p0.emc.com 0 standby online
datadomain-ha3a-p1.emc.com 1 active online
-------------------------- --------- --------- --------
8. For HA systems that were failed over to the standby node before the component replacement, optionally fail the system
back to the original active node. Run the ha status command to verify that the HA pair can failover and the ha
failover on the current active node to restore the original active node.

Verify the power supplies

Steps
1. Enter the enclosure show powersupply command. The output for Enclosure 1 should be similar to the following
example:

# enclosure show powersupply

This command may take up to a minute to complete. Please wait...
Enclosure Description Status
--------- -------------- -------
1 Power module 0 OK
1 Power module 1 OK
--------- -------------- -------
2. Enter the alerts show current command and confirm that the system has cleared the alert for the failed power
supply. It may take one to two minutes after the power supply replacement before the system clears the alert.

# alerts show current

No active alerts.

Verify the DIMMs

Steps
1. Power up and system boot.
2. Log in.
3. Enter the system show meminfo command to see the top level summary. Confirm that the system reports the correct
amount of memory. The output, as shown for a 96 GB system, should be similar to the following:

# system show meminfo

Memory Usage Summary
Total memory: 98304 MiB
Free memory: 49152 MiB
Total swap: 983 MiB
Free swap: 983 MiB
4. Enter the enclosure show memory command to verify all DIMMs are discovered.

# enclosure show memory

This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 12
Memory Size: 98304 MiB

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 Locator Speed Size Part No. Serial No.
(MHz) (MiB)
------- ------- ------ ------------------ ----------
DIMM 0 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA944
DIMM 2 2133 8192 18KSF1G72PDZ-1G6E1 32237E96
DIMM 4 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA967
DIMM 5 2133 8192 18KSF1G72PDZ-1G6E1 32237E98
DIMM 6 2133 8192 18KSF1G72PDZ-1G6E1 32237D72
DIMM 7 2133 8192 18KSF1G72PDZ-1G6E1 32237EAF
DIMM 8 2133 8192 18KSF1G72PDZ-1G6E1 32237D6F
DIMM 9 2133 8192 18KSF1G72PDZ-1G6E1 32237EAD
DIMM 10 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA950
DIMM 11 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA94F
DIMM 13 2133 8192 18KSF1G72PDZ-1G6E1 32237EAB
DIMM 15 2133 8192 18KSF1G72PDZ-1G6E1 DFBDA94D
5. Check for any new DIMM alerts.

# alerts show current

No active alerts.

Verify the replacement 2.5" drive

Steps
1. The system reports the state of a replacement 2.5" drive depending on the history of the drive. Enter the disk show
state command to display the state of all drives. This command checks that the replacement drive is recognized by the
Data Domain system. In the command display, the disk state should be spare or reconstructing.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 s . . . . . . R
--------- ----------------------------------------------

Legend State Count

------ ------------- -----
. In Use Disks 6
s Spare Disks 1
R Spare (reconstructing) Disks 1
------ ------------- -----
Total 8 disks

Disk Disks Progress Remaining

Group Reconstructing (%) (minutes)
----- -------------- -------- ---------
dg0 1.14 4 15
----- -------------- -------- ---------
2. A replacement drive that is inserted into the system is recognized as a failed disk drive and is noted as failed when first
installed. An auto-spare process should change the status to spare in a few minutes. An amber LED should turn off after an
SSD has been replaced.
3. If the SSD shows as failed, enter the disk unfail command with the correct disk-id).

# disk unfail 1.14

The 'disk unfail' command will add the disk to the head unit
and mark it as a spare. Any existing data on this disk will be lost.
Are you sure? (yes|no|?) [no]: yes

ok, proceeding.

4. Enter the disk show state command to make sure all the disks are in good state.

NOTE: When the amber fault light has turned off, all the disk are in good state.

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Other verification steps
Steps
1. After the filesystem is up and running, verify the health of the filesystem by entering the filesys status command:

# filesys status

NOTE: If the output of this command shows that the filesystem is down, attempt to enable it via the filesys
enable command.

2. Enter the

# filesys show space

3. Enter the system show hardware command and browse down to the Hardware Configuration section to verify all
hardware are discovered.
4. The system disks and Fibre Channel I/O modules are not moved, however, no changes should be required for drive mappings
or access groups. If such changes are required, refer to the Data Domain Operating System Administration Guide.
5. Verify that all I/O modules are functional.
6. Once the system has booted, determine if the system time must be corrected. If it must be corrected:
CAUTION: The file system is disabled if the difference between the time on the SP and the NTP time is
more than 60 seconds. KB article 497028 The Data Domain File System (DDFS) may be disabled if there
is a backwards jump in system time configured on the system , available from https://support.emc.com/,
provides more information.

a. Run the ntp status command and note the NTP status, time, and date.

# ntp status
Status Enabled
Current Clock Time Thu Feb 20 00:41:22.411 2020
Clock Last Synchronized Thu Feb 20 0 0:38:18.196 2020
Clock Last Synchronized With Time Server 10.173.240.1

If NTP is disabled, no time adjustments are required.

b. Run the date command and note the system time and date.

# date
Thu Jan 01 00:31:33 PST 2017

c. If the NTP time and system time are not within 60 seconds of each other, run the ntp disable command to disable
NTP.

# ntp disable

d. Run the system set date <MMDDhhmmYYYY> command to set the system date and time within 60 seconds of the
NTP time.

# system set date 02200041202

e. Run the ntp enable command to enable NTP.

# ntp enable

f. Run the alerts show current command to verify there are no active alerts on the system.

# alerts show current

g. Run the filesys enable command to enable the file system.

# filesys enable

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 NOTE: If the date and time were set backwards, an error message is logged in the messages.engineering log on
the system. This message identifies the change and notes that the file system is disabled. KB article 497028 The Data
Domain File System (DDFS) may be disabled if there is a backwards jump in system time configured on the system,
available from https://support.emc.com/, provides more information.

7. Run the ha online command on the standby node to bring the HA configuration back online.
8. For HA systems that were failed over to the standby node before the component replacement, optionally fail the system
back to the original active node. Run the ha status command to verify that the HA pair can failover and the ha
failover on the current active node to restore the original active node.

2.5" disk drives

This section describes how to remove and replace 2.5" disk drives.
The drive slot/locations are marked on the chassis 0-1, but the DD OS software still references the slots as 13-14. It is important
to identify the proper drive between the location called out in the FRU, and the location as specified in the software.

2.5" Disk Drive Overview

The rear of the enclosure supports up to two 2.5" SAS SSD drive carriers that slide into 2.5"drive bays.
The rear of the enclosure supports up to two 2.5" SAS SSD drive carriers that slide into 2.5" drive bays. For AIO configurations,
these drive slots must use 1 SSD and the expanded configuration must use 2 SSDs. For DLH configurations, these slots are
never populated with drives. The SAS SSD carrier has a lever mechanism that aligns and secures the drive in place. The lever
is secured by a slide latch. When the slide latch is slid down, the latch handle pop up and is lifted up to release the SAS SSD
carrier. To secure the latch handle, push it down and move the slide latch up to capture the handle.
For all configurations that do not populate all the rear 2.5" drive slots with 2.5" drive carriers, 2.5" drive fillers must be installed.
The plastic 2.5" drive filler slides into the 2.5" drive bays. The filler is simply pushed into the drive slot where it snaps into place.
Depressing the top filler latch and providing a firm pull of the filler removes it from the slot.

Identifying a failed disk drive

About this task

The 2.5" SSDs are inserted vertically in the back of the chassis, in slots labeled 0 and 1.

Each drive has a status LED and a marker LED.

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 1. Status LED
2. Marker LED

Steps
1. Use the disk show state command to display the status of all disk drives.
# disk show state
2. Locate the failed disk in the system. A steady amber LED light on a disk drive indicates that the disk has faulted.

Remove the 2.5" disk drive

This procedure describes how to remove the 2.5 disk drive

Steps
1. From the rear of the device, press the release button down on the 2.5" disk drive cover to free it from the chassis.

2. Remove the 2.5" disk drive cover.

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3. Slide the disk's orange release button downward to release it from its slot (1). The latch will rotate outward (2).

Figure 6. Sliding the 2.5" disk drive orange release button down

4. Grasp the latch and pull the disk from its slot to remove it.

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Replace the 2.5" disk drive
This procedure describes how to replace the 2.5 inch disk drive.

Steps
1. Insert the 2.5" disk drive into its slot and push it in as far is it can go. The latch handle should rotate downward when the
disk is near its fully seated position.

2. Rotate the latch handle downward to fully seat and secure the 2.5" disk drive into its slot.
3. Align the tabs on the 2.5" disk drive cover with the slots in the chassis.
4. Push the 2.5" disk drive cover into place.

Verify the replacement 2.5" drive

Steps
1. The system reports the state of a replacement 2.5" drive depending on the history of the drive. Enter the disk show
state command to display the state of all drives. This command checks that the replacement drive is recognized by the
Data Domain system. In the command display, the disk state should be spare or reconstructing.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 s . . . . . . R
--------- ----------------------------------------------

Legend State Count

------ ------------- -----
. In Use Disks 6
s Spare Disks 1
R Spare (reconstructing) Disks 1
------ ------------- -----
Total 8 disks

Disk Disks Progress Remaining

Group Reconstructing (%) (minutes)
----- -------------- -------- ---------
dg0 1.14 4 15
----- -------------- -------- ---------
2. A replacement drive that is inserted into the system is recognized as a failed disk drive and is noted as failed when first
installed. An auto-spare process should change the status to spare in a few minutes. An amber LED should turn off after an
SSD has been replaced.
3. If the SSD shows as failed, enter the disk unfail command with the correct disk-id).

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 # disk unfail 1.14

The 'disk unfail' command will add the disk to the head unit
and mark it as a spare. Any existing data on this disk will be lost.
Are you sure? (yes|no|?) [no]: yes

ok, proceeding.

4. Enter the disk show state command to make sure all the disks are in good state.

NOTE: When the amber fault light has turned off, all the disk are in good state.

3.5" disk drives

This section describes how to remove and replace 3.5" disk drives.
The drive slot/locations are marked on the chassis 0-11, but the DD OS software still references the slots as 1-12. It is important
to identify the proper drive between the location called out in the FRU, and the location as specified in the software.

Identifying a failed disk drive

About this task

When a 3.5" drive fails, the system service LED and the drive service LED will illuminate amber.

1. System service LED

2. Drive activity/service LED
The following table shows the slot numbering of the front-mounted disk drives.

Slot 0 (Disk 1) Slot 1 (Disk 2) Slot 2 (Disk 3) Slot 3 (Disk 4)

Slot 4 (Disk 5) Slot 5 (Disk 6) Slot 6 (Disk 7) Slot 7 (Disk 8)
Slot 8 (Disk 9) Slot 9 (Disk 10) Slot 10 (Disk 11) Slot 11 (Disk 12)

Steps
1. Use the disk show state command to display the status of all disk drives.
# disk show state
2. Locate the failed disk in the system. A steady amber LED light on a disk drive indicates that the disk has faulted.

Removing a 3.5" disk drive

Steps
1. Attach an ESD wristband to your wrist and the enclosure.
2. Slide the disk's latch button to the right to release the latch.
3. Rotate the latch outward (1) and slowly pull the disk from its slot (2). Place the disk on a padded, static-free surface.

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 Figure 7. Removing a 3.5" disk drive

Installing a 3.5" disk drive

About this task
NOTE: If you are replacing more than one disk, replace one disk at a time so the system does not attempt to simultaneously
rebuild multiple drives.
To install a disk:

Steps
1. Attach an ESD wristband to your wrist and the enclosure in which you are installing the disk.
2. Insert the disk in the slot as follows:
a. With the disk's latch fully open, gently push the disk into the slot. (1)
The latch begins to rotate to the right when its tabs meet the enclosure.
b. Push the handle inward to engage the latch (2).

Figure 8. Installing a 3.5" disk drive

Results
The disk's active light flashes to reflect the disk’s spin-up sequence.

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Verify the replacement 3.5" drive
About this task
The system reports the state of a replacement disk drive depending on the history of the disk. Use the disk show state
command to display the state of all disk drives.
A replacement disk drive that is inserted into the system is recognized as a failed disk drive and is noted as failed when first
installed. An auto-spare process should change the status to spare in a few minutes.

Steps
1. Use the following command to check that the disk drive is recognized by the Data Domain system. In the command display,
the disk State should be spare or reconstructing.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ---------------------------------------------
1 s . . . . R . . . . . .
--------- ---------------------------------------------

Legend State Count

------ ------------- -----
. In Use Disks 10
s Spare Disks 1
R Spare (reconstructing) Disks 1
------ ------------- -----
Total 12 disks
2. If the disk drive shows as failed or unknown, enter the following command (with the correct disk-id):

# disk unfail 1.6

The 'disk unfail' command will add the disk to the head unit
and mark it as a spare. Any existing data on this disk will be lost.
Are you sure? (yes|no|?) [no]: yes

ok, proceeding.
3. Generate an autosupport when the disk drive replacement is completed. Issue the following command from the command
line interface:

# autosupport send

DD6800 and DD9300 chassis

A replacement chassis includes only the metal shell and midplane.
It will be necessary to move the following parts from the old chassis to the new chassis:
● Bezel
● Solid state drives (SSD)
● Hard disk drives (HDD)
● Storage processor (SP) module, moved as a unit, which includes:
○ Fan assemblies
○ Air duct
○ Memory DIMMs and memory risers
○ Power supplies
○ Standard and optional SAS, Ethernet, and Fibre Channel (FC) I/O modules, depending on the system model
● NVRAM module
● Blank fillers for empty I/O module slots

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Preliminary and troubleshooting steps
About this task
The chassis replacement procedure includes a series of commands that rediscover the data stored on the external shelves.

Steps
Before replacing the chassis, it is beneficial to run the following commands and save the output on the Data Domain system that
is to be replaced. Use this information to verify that the procedure has completed successfully:

# storage show all

# disk show state
# disk show hardware
# system show ports
# disk multipath status
# filesys show space
# enclosure show topology
# vtl show config
# vtl group show all
# enclosure show power supply

NOTE:
● When you run these commands before and after the chassis replacement, the output should be the same. Save this
information in case any configuration problems are found after the procedure has completed.
● See the Data Domain Operating System Command Reference Guide for detailed information about these commands.

Chassis replacement procedure

NOTE:
● Only trained and qualified service engineer should be allowed to install or replace this equipment.
● Before removing the chassis, label all cables attached to the chassis so that the cables can be reconnected correctly
after the chassis replacement.
● During the procedure, wear a grounding wrist strap to avoid ESD damage to the equipment.
Data Domain recommends putting the current chassis and the new chassis on an ESD-free work surface that is large enough for
the new and old systems to be side-by-side on a table or counter top to ensure the correct placement of all components in the
new chassis.
CAUTION: If it is necessary to replace both the chassis and the SP module, do not replace at the same time.
Important configuration information can be lost. In this instance, you must do a serial swap in which the SP
module is replaced first, the system is booted, the system is brought down, and then the chassis is replaced.

Shut down and disconnect the system

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components.
NOTE: The system poweroff command completes when the front panel blue LED turns off.

For help connecting to a system using a laptop computer and terminal emulator, see the document FE Toolkit Inventory and
Common Procedures for FRU Tasks at https://support.emc.com.
2. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
3. Disengage the wire clips, then disconnect both AC power cords from the rear of the system.

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Powering off an unresponsive system
Follow these instructions if it is not possible to power off the system using the system poweroff command, for example, if
the system becomes unresponsive.

Steps
1. Locate the recessed power button on the back of the management panel, indicated by two facing triangles.
2. Using a ballpoint pen or the end of a paperclip, press and hold the button for ten seconds.

Chassis replacement
This procedure describes how to replace a chassis.

Steps
1. Remove the CMA, if applicable.
2. Remove the SP.
3. Loosen the two captive screws that attach the node to the front of the cabinet.
4. Pull the chassis from the cabinet and move it to the work area.
5. Install the SP into the chassis.
6. Remove the disk drives from the current chassis and install them into the new chassis.
7. Move the serial number pull-out tag as follows:
a. Grasp the edge of the serial number pull-out tag, located in the upper left hand front of the current chassis.
b. Pull out on the tag. Some force may be needed to remove the tag.
c. Insert the tag into the new chassis.
8. Install the chassis into the cabinet as follows:
a. From the front of the cabinet, align the rear of the chassis with the lip of each installed rail.
b. Carefully slide the chassis all the way into the cabinet.
c. Attach the chassis to the cabinet using two screws.
9. If applicable, install the CMA.
10. Reconnect the cables.

Verify the DD6800 or DD9300 system and perform a system

headswap
Steps
1. If configuration details were captured before the procedure (see Preliminary and troubleshooting steps on page 53), confirm
that the new system configuration is complete and accurate.
2. Run the disk rescan command to discover the disks.
a. If all of the disks are not listed, perform another rescan.
b. If all of the disks are still not listed, reboot the system.
3. Check the disk status by entering:

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 . . . . s . . s s s s s v v
2 s O O O O O O O O O O O O O O
3 O O O O O O O O O O O O O O s
--------- ----------------------------------------------

Legend State Count

------ ------------- -----
. In Use Disks 6
s Spare Disks 8

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 v Available Disks 2
O Foreign Disks 28
------ ------------- -----
Total 44 disks
The output should indicate:

● The correct disks are seen.

● The data storage is not configured.
● The data storage is foreign storage and that there is a complete set of foreign storage available.
4. After verifying that the disks are visible by the replacement system as foreign devices, enter:

# system headswap
5. NOTE: This command might take 30 minutes or longer to complete, depending on the number of shelves and the
amount of data on the shelves. After it completes, the system should reboot automatically.
Log in again as sysadmin.
6. After the filesystem is up and running, verify the health of the file system by entering these two commands:

# filesys status

NOTE: If the output of this command shows that the filesystem is down, attempt to enable the filesystem using the
filesys enable command before entering the filesys show space command.

# filesys show space

7. If the host name of the system changes after the headswap procedure, modify the following as applicable:
a. For systems using CIFS: Re-join the CIFS domain by issuing the command:

# cifs set authentication active-directory

domainname
b. For systems with the Replication feature: Use the replication modify commands to update the hostname.
8. If needed, verify the functionality of the I/O modules. For specific information, refer to the Data Domain DD6300, DD6800,
and DD9300 Field Replacement Unit Guide .
9. NOTE: The user information is retained in the management module registries and IPMI user IDs are in the BMC. You
might have to work with the customer to get the new MAC addresses on the network.
Enter the ipmi user list command to verify the IPMI users.

# ipmi user list

Name User Id Privilege

------ ------- -------------
ipmi2 3 ADMINISTRATOR
ipmi1 2 ADMINISTRATOR
------ ------- -------------
Total users: 2

10. Enter the ipmi user change command to change the password of an IPMI user if needed:

# ipmi user change ipmi1 password

11. Because the system disks and Fibre Channel I/O modules are moved from the old chassis to the new chassis, no changes are
required for drive mappings or access groups. If such changes are required, however, use the details captured in Preliminary
and troubleshooting steps on page 53 to confirm FC I/O configuration. Refer also to the Data Domain System Controller
Upgrade Guide for more information.

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DD6300 chassis
A replacement chassis includes only the metal shell and midplane.
It will be necessary to move the following parts from the old chassis to the new chassis:
● Bezel
● Solid state drives (SSD)
● Hard disk drives (HDD)
● Storage processor (SP) module, moved as a unit, which includes:
○ Fan assemblies
○ Air duct
○ Memory DIMMs and memory risers
○ Power supplies
○ Standard and optional SAS, Ethernet, and Fibre Channel (FC) I/O modules, depending on the system model
● NVRAM module
● Blank fillers for empty I/O module slots

Preliminary and troubleshooting steps

About this task
The chassis replacement procedure includes a series of commands that rediscover the data stored on the external shelves.

Steps
Before replacing the chassis, it is beneficial to run the following commands and save the output on the Data Domain system that
is to be replaced. Use this information to verify that the procedure has completed successfully:

# storage show all

# disk show state
# disk show hardware
# system show ports
# disk multipath status
# filesys show space
# enclosure show topology
# vtl show config
# vtl group show all
# enclosure show power supply

NOTE:
● When you run these commands before and after the chassis replacement, the output should be the same. Save this
information in case any configuration problems are found after the procedure has completed.
● See the Data Domain Operating System Command Reference Guide for detailed information about these commands.

Chassis replacement procedure

NOTE:
● Only trained and qualified service engineer should be allowed to install or replace this equipment.
● Before removing the chassis, label all cables attached to the chassis so that the cables can be reconnected correctly
after the chassis replacement.
● During the procedure, wear a grounding wrist strap to avoid ESD damage to the equipment.
Data Domain recommends putting the current chassis and the new chassis on an ESD-free work surface that is large enough for
the new and old systems to be side-by-side on a table or counter top to ensure the correct placement of all components in the
new chassis.

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 CAUTION: If it is necessary to replace both the chassis and the SP module, do not replace at the same time.
Important configuration information can be lost. In this instance, you must do a serial swap in which the SP
module is replaced first, the system is booted, the system is brought down, and then the chassis is replaced.

Shut down and disconnect the system

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components.
NOTE: The system poweroff command completes when the front panel blue LED turns off.

For help connecting to a system using a laptop computer and terminal emulator, see the document FE Toolkit Inventory and
Common Procedures for FRU Tasks at https://support.emc.com.
2. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
3. Disengage the wire clips, then disconnect both AC power cords from the rear of the system.

Powering off an unresponsive system

Follow these instructions if it is not possible to power off the system using the system poweroff command, for example, if
the system becomes unresponsive.

Steps
1. Locate the recessed power button on the back of the management panel, indicated by two facing triangles.
2. Using a ballpoint pen or the end of a paperclip, press and hold the button for ten seconds.

Chassis replacement
This procedure describes how to replace a chassis.

Steps
1. Remove the CMA, if applicable.
2. Remove the SP.
3. Loosen the two captive screws that attach the node to the front of the cabinet.
4. Pull the chassis from the cabinet and move it to the work area.
5. Install the SP into the chassis.
6. Remove the disk drives from the current chassis and install them into the new chassis.
7. Move the serial number pull-out tag as follows:
a. Grasp the edge of the serial number pull-out tag, located in the upper left hand front of the current chassis.
b. Pull out on the tag. Some force may be needed to remove the tag.
c. Insert the tag into the new chassis.
8. Install the chassis into the cabinet as follows:
a. From the front of the cabinet, align the rear of the chassis with the lip of each installed rail.
b. Carefully slide the chassis all the way into the cabinet.
c. Attach the chassis to the cabinet using two screws.
9. If applicable, install the CMA.
10. Reconnect the cables.

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Verify the DD6300 system
About this task
When the system first boots after replacing the chassis, it displays a menu that prompts for permission to perform a headswap.

CAUTION: If a headswap is not performed, the system will not boot.

Steps
1. When prompted, allow the system to perform a headswap.
2. If configuration details were captured before the procedure (see Preliminary and troubleshooting steps on page 53), confirm
that the new system configuration is complete and accurate.
3. Run the disk rescan command to discover the disks.
a. If all of the disks are not listed, perform another rescan.
b. If all of the disks are still not listed, reboot the system.
4. Check the disk status by entering:

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 . . . . s . . s s s s s v v
2 s O O O O O O O O O O O O O O
3 O O O O O O O O O O O O O O s
--------- ----------------------------------------------

Legend State Count

------ ------------- -----
. In Use Disks 6
s Spare Disks 8
v Available Disks 2
O Foreign Disks 28
------ ------------- -----
Total 44 disks
The output should indicate:

● The correct disks are seen.

● The data storage is not configured.
● The data storage is foreign storage and that there is a complete set of foreign storage available.
5. Verify the health of the file system by entering these two commands:

# filesys status

NOTE: If the output of this command shows that the filesystem is down, attempt to enable the filesystem using the
filesys enable command before entering the filesys show space command.

# filesys show space

6. If the host name of the system changes after the headswap procedure, modify the following as applicable:
a. For systems using CIFS: Re-join the CIFS domain by issuing the command:

# cifs set authentication active-directory

domainname
b. For systems with the Replication feature: Use the replication modify commands to update the hostname.
7. If needed, verify the functionality of the I/O modules. For specific information, refer to the Data Domain DD6300, DD6800,
and DD9300 Field Replacement Unit Guide .
8. NOTE: The user information is retained in the management module registries and IPMI user IDs are in the BMC. You
might have to work with the customer to get the new MAC addresses on the network.

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 Enter the ipmi user list command to verify the IPMI users.

# ipmi user list

Name User Id Privilege

------ ------- -------------
ipmi2 3 ADMINISTRATOR
ipmi1 2 ADMINISTRATOR
------ ------- -------------
Total users: 2

9. Enter the ipmi user change command to change the password of an IPMI user if needed:

# ipmi user change ipmi1 password

10. Because the system disks and Fibre Channel I/O modules are moved from the old chassis to the new chassis, no changes are
required for drive mappings or access groups. If such changes are required, however, use the details captured in Preliminary
and troubleshooting steps on page 53 to confirm FC I/O configuration. Refer also to the Data Domain System Controller
Upgrade Guide for more information.

Bring HA back online

About this task
For HA systems, bring the HA configuration back online.

Steps
1. Run the ha online command on the standby node to bring the HA configuration back online.
2. For HA systems that were failed over to the standby node before the component replacement, optionally fail the system
back to the original active node. Run the ha status command to verify that the HA pair can failover and the ha
failover on the current active node to restore the original active node.

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 3
Installation and Removal of the Rail Kit
Topics:
• Install the rails
• Install onto the rails
• Remove from the rails

Install the rails

This procedures describes how to install the mounting rails.

Steps
1. If EIA rail mounting holes of 7.1 MM diameter round, or M5, 12-24, 10-32 threaded, are being used, install the filler using the
pin as shown. If not, proceed to the next step.

Once the filler is installed to the rail, the installation can continue as follows.
2. At the front of the cabinet, insert the two adaptors on the front of the rail into the correct holes in the 2U space.

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3. Insert one screw into the lower hole to hold the front of the rails in place. Do not fully tighten the screw at this time.
NOTE: An 18-inch screwdriver (minimum) is required to install the screw into the rear of the rails.

4. At the rear of the cabinet, align and insert the two adaptors on the rear of the rail with the mounting holes in the NEMA
channel. Make sure the rail is level.

5. Use an 18-inch screwdriver (minimum) to secure the rear of the rail to the NEMA channel using one screw.
6. Tighten the front screw.
7. Repeat for the other rail.

Install onto the rails

This procedure describes how to install the instrument onto the rails.

Steps
1. Slide the unit onto the rails and push it fully into the cabinet until the mounting holes on the unit are flush with the NEMA
channel.

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2. Secure the unit to the NEMA channel and rails using four screws, two on each side.

Remove from the rails

This procedure describes how to remove the instrument from the rails.

Steps
1. Remove the four screws securing the unit to the NEMA channel and to the rail.

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2. Pull the unit out of the rails and out of the cabinet.
CAUTION: System may weigh up to 80 lbs. Make sure two persons are dismounting the system from the rack.

Installation and Removal of the Rail Kit 63

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DD6300 DD6800 and DD9300 Expansion and Upgrade Guide-
(REV-04)

Dell Technologies – Customer’s Internal Use Only – Confidential & Subject to NDA

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Dell EMC Data Domain® DD6300, DD6800, and

DD9300

Expansion and Upgrade Guide

302-003-010
REV. 04
December 2018

l Revision history ..................................................................................................... 2

l Related documentation...........................................................................................2
l Tools and supplies needed...................................................................................... 3
l DD6300 expansion and upgrade............................................................................. 3
l DD6800 expansion................................................................................................ 13
l DD9300 expansion and upgrade............................................................................ 19

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Revision history
Table 1 Document revision history

Revision Date Document Software Description

part number/ version
Revision
number
04 December 2018 302-002-673 6.2 Corrected
Rev. 04 DD6300 storage
expansion
procedure.

03 January, 2018 302-002-673 6.1 Editorial

Rev. 03 revisions.

02 June, 2017 302-002-673 6.1 Editorial

Rev. 02 revisions.

01 October, 2016 302-002-673 6.0 Initial publication.

Rev. 01

Related documentation
Data Domain provides a variety of document types to support our products. End-user
documents include user guides, hardware installation guides, administrator guides,
software guides, part replacement guides, release notes, and others. Integration
documents describe how to integrate Data Domain systems with third party backup
applications, and compatibility matrices show which components are compatible with
each other.
This document refers to other documents by title. To locate a referenced document,
go to the Online Support website at https://support.emc.com, enter the document
title in the search box, and click the search button.

Note

Hard copies of a document may be out of date. Always check for the current version
of a document before you start an upgrade or begin a significant configuration change.

Where to go for more information

Table 2 Additional resources

For information about: Go to https://support.emc.com/

How to configure the system Data Domain Operating System Initial
Configuration Guide

New features, enhancements, known issues, Data Domain Operating System Release Notes
and late-breaking news about the Data for your software release
Domain software release

2 Data Domain DD6300, DD6800, and DD9300 Field Upgrade Guide

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Table 2 Additional resources (continued)

For information about: Go to https://support.emc.com/

How to manage the Data Domain operating Data Domain Operating System Administration
system Guide for your software release

How to install and use the DD Boost software Data Domain Boost for OpenStorage
and plug-in Administration Guide for your software release

How to replace Data Domain hardware Specific part installation guides

components

How to use third-party applications Integration documentation and compatibility

matrices

Tools and supplies needed

These tools and supplies may be helpful for the installation and setup tasks for a
system.
l Null modem cable (DB-9 female to female), plus spare
l USB-to-DB-9 serial (male connector) converter cable if the laptop does not have a
serial port, plus spare
l Power adapter, C13 to NEMA 5-15 (if based in North America), or a power cord
for your laptop power adapter with a C13 plug, so that you can power your laptop
from a rack PDU
l Antistatic wrist strap and conductive foam pad
l Screwdrivers:
n Phillips #2 with a 12 inch or longer blade
n Phillips #2 (standard-length blade)
n Phillips #1
n Flat head 3/16 inch
n Flat head 1/4 inch
n Torx T10
l Flashlight
l Needle nose pliers
l Diagonal wire cutters (for cutting tie wraps)
l 2 GB USB flash memory drive
l Tie wraps (4 inch and 8 inch)
l (recommended) Roll of 5/8 inch Velcro cable tie material (3M Scotchmate
SJ-3401 or similar)

DD6300 expansion and upgrade

The AIO Data Domain DD6300 system can be expanded or upgraded in four ways:
l Adding internal HDDs to the Active Tier.

Tools and supplies needed 3

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l Adding an external shelf to an AIO system that does not currently have a shelf.
l Upgrading the system memory.
l Adding SSDs to the Cache Tier.

Note

Only trained and qualified personnel should be allowed to upgrade this equipment.

Adding Active Tier disks

Follow these steps to add HDDs to the DD6300 system.
Before you begin
The following table shows the 12 front disk slots for HDDs before expansion:
Table 3 DD6300 AIO base configuration, HDD slot assignments

slot 0: HDD 1 slot 1: HDD 2 slot 2: HDD 3 slot 3: HDD 4

slot 4: HDD 5 slot 5: HDD 6 slot 6: HDD 7 slot 7: filler

slot 8: filler slot 9: filler slot 10: filler slot 11: filler

The drive slot/locations are marked on the chassis 0-11, but the DD OS software still
references the slots as 1-12. It is important to identify the proper drive between the
location called out in the FRU, and the location as specified in the software.
Procedure
1. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to unlock the bezel.
2. Press the two latch buttons on the bezel surface to release the bezel from the
cabinet.
3. Slide the disk's latch button to the right to release the latch.
4. Remove the disk fillers in slots 7, 8, 9, 10, and 11.
5. Install the HDDs from the expansion kit into slots 7, 8, 9, 10, and 11.
a. With the disk's latch fully open, gently push the disk into the slot. (1)
The latch begins to rotate to the right when its tabs meet the enclosure.
b. Push the handle inward to engage the latch (2).

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Table 4 DD6300 AIO expanded configuration, HDD slot assignments

slot 0: HDD 1 slot 1: HDD 2 slot 2: HDD 3 slot 3: HDD 4

slot 4: HDD 5 slot 5: HDD 6 slot 6: HDD 7 slot 7: HDD 8

slot 8: HDD 9 slot 9: HDD 10 slot 10: HDD 11 slot 11: HDD 12

6. Replace the bezel.

7. Log in.
8. Apply the Active Tier license.
9. Add new the HDDs to the Active Tier.
# storage add disks 1.7,1.8,1.9,1.10,1.11 tier active
Checking storage requirements...done
Adding disk 1.7 to the active tier...done

Updating system information...done

Disk 1.7 successfully added to the active tier.

Checking storage requirements...done

Adding disk 1.8 to the active tier...done

Updating system information...done

Disk 1.8 successfully added to the active tier.

Checking storage requirements...done

Adding disk 1.9 to the active tier...done

Updating system information...done

Disk 1.9 successfully added to the active tier.

Checking storage requirements...done

Adding disk 1.10 to the active tier...done

Updating system information...done

Disk 1.10 successfully added to the active tier.

Checking storage requirements...

Adding Active Tier disks 5

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done
Adding disk 1.11 to the active tier...done

Updating system information...done

Disk 1.11 successfully added to the active tier.

10. Verify the state of the new disk drives.
# disk show state
Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 s . . . . . . s s s s
s . .
--------- ----------------------------------------------

Legend State Count

------ ------------- -----
. In Use Disks 8
s Spare Disks 6
------ ------------- -----
Total 14 disks
11. Expand the file system.

# filesys expand

The filesystem will be expanded approximately by 7.28 TiB.

Are you sure? (yes|no|?) [no]: yes

ok, proceeding.

########################################### [100%]
The approximate size of the filesystem is 20.02 TiB.
12. Verify the disks are in RAID groups.

# storage show all

Active tier details:

Disk Disks Count Disk Additional
Group Size Information
------- ---------------- ----- -------- -----------
dg0 1.2-1.7 6 1.82 TiB
dg1 1.8-1.12 5 1.46 TiB
(spare) 1.1 1 1.82 TiB
------- ---------------- ----- -------- -----------
13. Verify the expected capacity has been added to the file system.
The post-comp Size Gib and Avail GiB quantities should have increased
from prior to the installation of the new disk drives.

# filesys show space

Active Tier:
Resource Size GiB Used GiB Avail GiB Use% Cleanable GiB*
---------------- -------- -------- --------- ---- --------------
/data: pre-comp - 0.0 - - -
/data: post-comp 20500.5 1.5 20499.0 0% 0.0
/ddvar 49.2 1.9 44.8 4% -
---------------- -------- -------- --------- ---- --------------
* Estimated based on last cleaning of 2017/01/19 06:00:43.

Expanding DD6300 capacity with external shelves

To expand the capacity of this system through the addition of external shelves, go to
https://support.emc.com/ and reference either the Data Domain ES30 Expansion Shelf

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and SSD Shelf Guide or Data Domain DS60 Expansion Shelf Guide for installation and
cabling information.

Note

The DD6300 configuration has one SAS SLIC can only support up to four ES30
expansion shelves or one DS60.

DD6300 memory upgrade

Note

Only trained and qualified personnel should be allowed to upgrade this equipment

Figure 1 CPU and memory locations

The table below shows the DD6300 base DIMM configuration.

Table 5 DD6300 base DIMM configuration

CPU 0 CPU 1

Channel A Channel B Channel D Channel C Channel A Channel B Channel D Channel C

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
8GB 8GB 8GB 8GB 8GB 8GB

Procedure
1. Stop the system using the system poweroff command to allow the proper
shut down of the file system and other system components.

Note

The system poweroff command completes when the front panel blue LED
turns off.

For help connecting to a system using a laptop computer and terminal emulator,
see the document FE Toolkit Inventory and Common Procedures for FRU Tasks at
https://support.emc.com.
2. Disconnect all FC/network and optional SAS connections, the service console,
and the AC power cords to the system.
Label each cable or take a photograph for reference when re-connecting the
cables.

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3. On the storage processor extractors, push up on the release buttons (1), and
rotate the storage processor extractors downward until they come to a
complete stop (2). The storage processor will be extracted approximately 1-inch
from the chassis.

4. Grasp the storage processor and firmly pull it from the chassis.
5. Firmly pull the air duct up to remove it from the storage processor.

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6. Open both latches for the following DIMM sockets: 0, 4, 6 and 9, 11, 15.
7. Insert the six DIMMs from the expansion kit into the above six DIMM slots by
pushing down on both top corners of the DIMM simultaneously.
Figure 2 Installing a DIMM

Table 6 DD6300 expanded DIMM configuration

CPU 0 CPU 1

Channel A Channel B Channel D Channel C Channel A Channel B Channel D Channel C

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
8GB 8GB 8GB 8GB 8GB 8GB 8GB 8GB 8GB 8GB 8GB 8GB

8. Align the tabs on the air duct with the notches in the chassis.
9. Firmly push the air duct down until it snaps into place.

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10. Slide the storage processor into the chassis as far as it will go (1).

11. Rotate the storage processor extraction levers upwards until the storage
processor retracts fully into place and the storage processor extractors snap
into place (2).

Note

The extractors snapping into place is not guaranteed. Press the release buttons,
and then swing the extractors into place. Then, let go the release buttons. If
testing when the SP is fully seated, attempt to swing out the extractors without
releasing them.

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12. Optionally, add SSDs by following the steps in Adding Cache Tier disks on page
11.
13. Reconnect the FC/network and optional SAS connection cables and service
console cable.
14. Reconnect the power cords.
The power should turn on automatically.
15. Log in to DD OS.
16. Run the following commands to verify the new memory configuration:
system show meminfo
enclosure show memory

Adding Cache Tier disks

Note

Only trained and qualified personnel should be allowed to upgrade this equipment

Procedure
1. From the rear of the device, press the release button down on the 2.5" disk
drive cover to free it from the chassis.

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2. Remove the 2.5" disk drive cover.

3. Slide the disk's orange release button downward to release it from its slot (1).
The latch will rotate outward (2).
Figure 3 Sliding the 2.5" disk drive orange release button down

4. Remove the 2.5" SSD filler from slot1.

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5. Insert the 2.5" disk from the expansion kit into slot1. Push the disk in as far as it
can go. The latch handle should rotate downward when the disk is near its fully
seated position.

6. Rotate the latch handle downward to fully seat and secure the 2.5" disk drive
into its slot.
7. Align the tabs on the 2.5" disk drive cover with the slots in the chassis.
8. Push the 2.5" disk drive cover into place.

9. Log in to DD OS.
10. Apply the Cache Tier license.
11. Run the storage add disks command to add the new SSDs to the Cache
Tier.
The drive slot/locations are marked on the chassis 0-1, but the DD OS software
still references the slots as 13-14. It is important to identify the proper drive
between the location called out in the FRU, and the location as specified in the
software.

# storage add disks 1.14 tier cache

Checking storage requirements...done
Adding disk 1.14 to the cache tier...done

Updating system information...done

Disk 1.14 successfully added to the cache tier.

DD6800 expansion
The DLH DD6800 can be expanded by adding SSDs to the Cache Tier.

Prepare HA systems for component replacement

For HA systems, the node where the maintenance activity will be performed should be
set as the standby node, so the other node can remain online and continue customer
operations.

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Procedure
1. Enter the management IP address of the node where the maintenance activity
will be performed into a web browser, and login as sysadmin.
2. Verify the node number and role in the upper right corner of the screen.

If the node is the standby node, proceed with the replacement procedure.
3. If the node is the active node, run the ha failover command to initiate a
failover.
The failover process takes 10 minutes to complete.
4. Run the ha offline command on the node where the maintenance activity
will be performed to prevent disruptions to the active node during the
maintenance activity.
5. Run the ha status command to verify the active node is online and the
standby node is offline.
HA System Name: datadomain-ha3a.emc.com
HA System Status: highly available
Node Name Node ID Role HA State
-------------------------- --------- --------- --------
datadomain-ha3a-p0.emc.com 0 standby offline
datadomain-ha3a-p1.emc.com 1 active degraded
-------------------------- --------- --------- --------

Adding Cache Tier disks (single node)

This procedure is for single node systems only. The procedure for HA systems is
below.

Note

Only trained and qualified personnel should be allowed to upgrade this equipment

The table below specifies the base SSD locations.

Table 7 DD6800 DLH base configuration slot assignments

slot 0: HDD 1 slot 1: HDD 2 slot 2: HDD 3 slot 3: HDD 4

slot 4: SSD1 slot 5: SSD 2 slot 6: filler slot 7: filler

slot 8: filler slot 9: filler slot 10: filler slot 11: filler

The drive slot/locations are marked on the chassis 0-11, but the DD OS software still
references the slots as 1-12. It is important to identify the proper drive between the
location called out in the FRU, and the location as specified in the software.
Procedure
1. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to unlock the bezel.
2. Press the two latch buttons on the bezel surface to release the bezel from the
cabinet.

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3. Slide the disk's latch button to the right to release the latch.
4. Remove the disk fillers in disk slots 6 and 7.
5. Insert the disks from the expansion kit into slots 6 and 7.
a. With the disk's latch fully open, gently push the disk into the slot. (1)
The latch begins to rotate to the right when its tabs meet the enclosure.
b. Push the handle inward to engage the latch (2).

Table 8 DD6800 DLH expanded configuration slot assignments

slot 0: HDD 1 slot 1: HDD 2 slot 2: HDD 3 slot 3: HDD 4

slot 4: SSD 1 slot 5: SSD 2 slot 6: SSD 3 slot 7: SSD 4

slot 8: filler slot 9: filler slot 10: filler slot 11: filler

6. Replace the bezel.

7. Log in to DD OS.
8. Apply the Cache Tier license.
9. Run the storage add disks command to add the new SSDs to the Cache
Tier.
# storage add disks 1.6,1.7 tier cache
Checking storage requirements...done
Adding disk 1.6 to the cache tier...done

Updating system information...done

Disk 1.6 successfully added to the cache tier.

Checking storage requirements...done

Adding disk 1.7 to the cache tier...done

Updating system information...done

Disk 1.7 successfully added to the cache tier.

Adding Cache Tier disks (single node) 15

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Adding Cache Tier disks (HA)

Note

Only trained and qualified personnel should be allowed to upgrade this equipment

For HA systems, install the Cache Tier disks in the SSD shelf, not in the controller
itself.
The following figure shows the base SSD locations in slots 0-1.
The drive slot/locations are marked on the chassis 0-14, but the DD OS software still
references the slots as 1-15. It is important to identify the proper drive between the
location called out in the FRU, and the location as specified in the software.
Figure 4 DD6800 DLH HA base configuration slot assignments

Procedure
1. Run the storage show tier cache command verify the enclosure number
of the SSD shelf.
# storage show tier cache

Cache tier details:

Disk Disks Count Disk Additional
Group Size Information
------ -------- ------ ----------- ------------
dgX 2.1-2.2 2 745.22 GiB
------ -------- ------ ----------- ------------
Current cache tier size: 745.22 GiB
Cache tier maximum capacity: 745.22 GiB
2. Run the enclosure beacon command to activate the beacon to physically
identify the SSD shelf.
# enclosure beacon 2
3. Remove the disk fillers in disk slots 2 and 3.
4. Install the SSDs in slots 2 and 3.
a. Grasp the disk filler with you thumb in the cutout on the front of the filler
and your finger on the top of the filler and pull the module from the slot.

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Figure 5 Removing a disk filler module

1 2

CL5283

b. Align the disk with the guides in the slot.

c. With the disk latch fully open, gently push the disk into the slot.
The disk latch begins to rotate downward when its tabs meet the enclosure.
d. The disk latch begins to rotate downward when its tabs meet the enclosure.
e. After the latch is engaged, push firmly on the bottom of the disk to verify
that the disk is properly seated.

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Figure 6 Installing a disk

Tabs

2 3 4

CL4645

The disk's active light flashes to reflect the disk’s spin-up sequence.

Figure 7 DD6800 DLH HA expanded configuration slot assignments

5. Replace the bezel.

6. Log in to DD OS.
7. Apply the Cache Tier license.
8. Run the storage add disks command to add the new SSDs to the Cache
Tier.
# storage add disks 2.3,2.4 tier cache
Checking storage requirements...done
Adding disk 2.3 to the cache tier...done

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Updating system information...done

Disk 2.3 successfully added to the cache tier.

Checking storage requirements...done

Adding disk 2.4 to the cache tier...done

Updating system information...done

Disk 2.4 successfully added to the cache tier.

9. Run the ha online command on the standby node to bring the HA
configuration back online.
10. For HA systems that were failed over to the standby node before the
component replacement, optionally fail the system back to the original active
node. Run the ha status command to verify that the HA pair can failover and
the ha failover on the current active node to restore the original active
node.

DD9300 expansion and upgrade

The DLH Data Domain DD9300 system can be expanded by upgrading the system
memory and adding SSDs to the cache tier.
The procedures to upgrade the system memory and add SSDs must be performed at
the same time.

Note

Only trained and qualified personnel should be allowed to upgrade this equipment.

Prepare HA systems for component replacement

For HA systems, the node where the maintenance activity will be performed should be
set as the standby node, so the other node can remain online and continue customer
operations.
Procedure
1. Enter the management IP address of the node where the maintenance activity
will be performed into a web browser, and login as sysadmin.
2. Verify the node number and role in the upper right corner of the screen.

If the node is the standby node, proceed with the replacement procedure.
3. If the node is the active node, run the ha failover command to initiate a
failover.
The failover process takes 10 minutes to complete.
4. Run the ha offline command on the node where the maintenance activity
will be performed to prevent disruptions to the active node during the
maintenance activity.
5. Run the ha status command to verify the active node is online and the
standby node is offline.

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HA System Name: datadomain-ha3a.emc.com

HA System Status: highly available
Node Name Node ID Role HA State
-------------------------- --------- --------- --------
datadomain-ha3a-p0.emc.com 0 standby offline
datadomain-ha3a-p1.emc.com 1 active degraded
-------------------------- --------- --------- --------

DD9300 memory upgrade

Upgrading the system memory is required to add DD Cloud Tier, DD Extended
Retention, expand the Active Tier storage beyond

Note

Only trained and qualified personnel should be allowed to upgrade this equipment

Figure 8 CPU and memory locations

The tables below show the DD9300 base DIMM configuration.

Table 9 CPU 0 DIMMs for DD9300 base DIMM configuration

CPU 0

Channel A Channel B Channel D Channel C

0 1 2 3 4 5 6 7
16GB 16GB 32GB 32GB

Table 10 CPU 1 DIMMs for DD9300 base DIMM configuration

CPU 1

Channel A Channel B Channel D Channel C

8 9 10 11 12 13 14 15
32GB 32GB 16GB 16GB

Procedure
1. Stop the system using the system poweroff command to allow the proper
shut down of the file system and other system components.

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Note

The system poweroff command completes when the front panel blue LED
turns off.

For help connecting to a system using a laptop computer and terminal emulator,
see the document FE Toolkit Inventory and Common Procedures for FRU Tasks at
https://support.emc.com.
2. Disconnect all FC/network and optional SAS connections, the service console,
and the AC power cords to the system.
Label each cable or take a photograph for reference when re-connecting the
cables.
3. On the storage processor extractors, push up on the release buttons (1), and
rotate the storage processor extractors downward until they come to a
complete stop (2). The storage processor will be extracted approximately 1-inch
from the chassis.

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4. Grasp the storage processor and firmly pull it from the chassis.
5. Firmly pull the air duct up to remove it from the storage processor.

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6. Open the latches for all original empty slots: 1, 3, 4, 6, and 9, 10, 12, 14.
7. The existing 16GB DIMMs must be moved to other DIMM slots. Open the
latches for DIMM slots 0, 2 and 13, 15 to remove the 16GB DIMMs.
Figure 9 Removing a DIMM

8. Install the four 16GB DIMMs from their original slots to DIMM slots 1, 3 and 12,
14, moving DIMM in slot0 to slot1, slot2 to slot3, slot15 to slot14, slot13 to
slot12.
Figure 10 Installing a DIMM

9. Install the 32GB DIMMs from the expansion kit to the following slots: 0, 2 and
15, 13.

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10. Install the 16GB DIMMs from the expansion kit to the following slots: 4, 6 and
11, 9.

Table 11 CPU 0 expanded DIMM configuration

CPU 0

Channel A Channel B Channel D Channel C

0 1 2 3 4 5 6 7
32GB 16GB 32GB 16GB 16GB 32GB 16GB 32GB

Table 12 CPU 1 expanded DIMM configuration

CPU 1

Channel A Channel B Channel D Channel C

8 9 10 11 12 13 14 15
32GB 16GB 32GB 16GB 16GB 32GB 16GB 32GB

11. Align the tabs on the air duct with the notches in the chassis.
12. Firmly push the air duct down until it snaps into place.

13. Slide the storage processor into the chassis as far as it will go (1).

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14. Rotate the storage processor extraction levers up until the storage processor
retracts fully into the chassis and the storage processor extractors snap into
place (2).

15. Optionally, add SSD by following the steps in Adding Cache Tier disks (single
node) on page 25.
16. Reconnect the FC/network and optional SAS connection cables and service
console cable.
17. Reconnect the power cords.
The power should turn on automatically.
18. Log in to DD OS.
19. Run the following commands to verify the new memory configuration:
system show meminfo
enclosure show memory

Adding Cache Tier disks (single node)

This procedure is for single node systems only. The procedure for HA systems is
below.

Note

Only trained and qualified personnel should be allowed to upgrade this equipment

Adding Cache Tier disks (single node) 25

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Table 13 DD9300 DLH base configuration slot assignments

slot 0: HDD 1 slot 1: HDD 2 slot 2: HDD 3 slot 3: HDD 4

slot 4: SSD1 slot 5: SSD 2 slot 6: SSD 3 slot 7: SSD 4

slot 8: SSD 5 slot 9: filler slot 10: filler slot 11: filler

The drive slot/locations are marked on the chassis 0-11, but the DD OS software still
references the slots as 1-12. It is important to identify the proper drive between the
location called out in the FRU, and the location as specified in the software.
Procedure
1. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to unlock the bezel.
2. Press the two latch buttons on the bezel surface to release the bezel from the
cabinet.
3. Slide the disk's latch button to the right to release the latch.
4. Remove the disk fillers from drive slots 9, 10, and 11.
5. Insert the disks from the expansion kit into slots 9, 10, and 11.
a. With the disk's latch fully open, gently push the disk into the slot. (1)
The latch begins to rotate to the right when its tabs meet the enclosure.
b. Push the handle inward to engage the latch (2).

Table 14 DD9300 DLH expanded configuration slot assignments

slot 0: HDD 1 slot 1: HDD 2 slot 2: HDD 3 slot 3: HDD 4

slot 4: SSD1 slot 5: SSD 2 slot 6: SSD 3 slot 7: SSD 4

slot 8: SSD 5 slot 9: SSD 6 slot 10: SSD 7 slot 11: SSD 8

6. Replace the bezel.

7. Log in to DD OS.
8. Apply the Cache Tier license.
9. Run the storage add disks command to add the new SSDs to the Cache
Tier.

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# storage add disks 1.9,1.10, 1.11 tier cache

Checking storage requirements...done
Adding disk 1.9 to the cache tier...done

Updating system information...done

Disk 1.9 successfully added to the cache tier.

Checking storage requirements...done

Adding disk 1.10 to the cache tier...done

Updating system information...done

Disk 1.10 successfully added to the cache tier.

Checking storage requirements...done

Adding disk 1.11 to the cache tier...done

Updating system information...done

Disk 1.11 successfully added to the cache tier.

Adding Cache Tier disks (HA)

Note

Only trained and qualified personnel should be allowed to upgrade this equipment

For HA systems, install the Cache Tier disks in the SSD shelf, not in the controller
itself.
The following figure shows the base SSD locations in slots 0-4.
The drive slot/locations are marked on the chassis 0-14, but the DD OS software still
references the slots as 1-15. It is important to identify the proper drive between the
location called out in the FRU, and the location as specified in the software.
Figure 11 DD6800 DLH HA base configuration slot assignments

Procedure
1. Run the storage show tier cache command verify the enclosure number
of the SSD shelf.
# storage show tier cache

Cache tier details:

Disk Disks Count Disk Additional
Group Size Information

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------ -------- ------ ----------- ------------

dgX 2.1-2.5 5 745.22 GiB
------ -------- ------ ----------- ------------
Current cache tier size: 3.73 TiB
Cache tier maximum capacity: 3.73 TiB
2. Run the enclosure beacon command to activate the beacon to physically
identify the SSD shelf.
# enclosure beacon 2
3. Remove the disk fillers in disk slots 5-7.
4. Install the SSDs in slots 5-7.
a. Grasp the disk filler with you thumb in the cutout on the front of the filler
and your finger on the top of the filler and pull the module from the slot.
Figure 12 Removing a disk filler module

1 2

CL5283

b. Align the disk with the guides in the slot.

c. With the disk latch fully open, gently push the disk into the slot.
The disk latch begins to rotate downward when its tabs meet the enclosure.
d. The disk latch begins to rotate downward when its tabs meet the enclosure.
e. After the latch is engaged, push firmly on the bottom of the disk to verify
that the disk is properly seated.

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Figure 13 Installing a disk

Tabs

2 3 4

CL4645

The disk's active light flashes to reflect the disk’s spin-up sequence.

Figure 14 DD6800 DLH HA expanded configuration slot assignments

5. Replace the bezel.

6. Log in to DD OS.
7. Apply the Cache Tier license.
8. Run the storage add disks command to add the new SSDs to the Cache
Tier.
# storage add disks 2.6,2.7,2.8 tier cache
Checking storage requirements...done
Adding disk 2.6 to the cache tier...done

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Updating system information...done

Disk 2.6 successfully added to the cache tier.

Checking storage requirements...done

Adding disk 2.7 to the cache tier...done

Updating system information...done

Disk 2.7 successfully added to the cache tier.

Checking storage requirements...done

Adding disk 2.8 to the cache tier...done

Updating system information...done

Disk 2.8 successfully added to the cache tier.

9. Run the ha online command on the standby node to bring the HA
configuration back online.
10. For HA systems that were failed over to the standby node before the
component replacement, optionally fail the system back to the original active
node. Run the ha status command to verify that the HA pair can failover and
the ha failover on the current active node to restore the original active
node.

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 Expansion and Upgrade Guide

Copyright © 2016-2018 EMC Corporation All rights reserved.

Published December 2018

Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS-IS.“ DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH
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Adding Cache Tier disks (single node) 31

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